Loose NIC jack on L702X

All, I was wondering if anybody had noticed the nic jack on their L702X to be loose and lose connection just by bumping the cable? I've got my L702X connected to my router via CAT6 and when I barely lift up on the cable at the laptop, I will drop my connection and show that a cable is unplugged. I've tried several different cables and all give the same result. I'm wondering if this is happening to anybody else and would warrant a return to Dell for a new laptop?

Thanks.

 

Haha! No, Dell will not give you a new laptop just because your ethernet jack is loose/faulty. LOOOL. Pardon the laughter, but it's just funny these days the things people want a new replacement laptop for .

Call Dell up, if you're under warranty and have them come repair it. If the ethernet jack is soldered to the motherboard they might have to just change that whole part. But I greatly doubt they'd give you a new laptop for that minor a fix. If they do, call me a silly willy ...

 

Sorry, I probably should have clarified when I said "new". I meant another L702X as a replacement laptop. One that doesn't have a faulty NIC from the start.

I guess I don't see the humor in this? Even if I wanted a brand new L702X, you don't think the laptop should be replaced because of faulty hardware? I just don't understand, I bought it, it doesn't work right, I want it replaced.

 

Unless it's within about the first 21 days of purchase, Dell will at least try to fix the fault first. My point is that the fault is not major enough to warrant a whole 'nother replacement. Also with a replacement, you never know if what you might get will be worse. When they're not new, those replacement laptops are refurbished. It's sort of like a wild-card, not that I'm trying to paint refurbished laptops as all bad. For a fault that's on the minor side, a fix would be advisable and I doubt Dell will agree to a replacement or even offer it (outside the first 21-30 days of ownership). But as I said before, call me silly if they do. You can always try.

 

what warranty do you have?

and more than likely yes they would just replace the daughter board if the jack is faulty

the ethernet jack is on a separate daughter board, so actually that would be easier than getting the motherboard replaced because there would be no need to mess with the heatsinks

this is what they would have to do io board replacement dell service manual

 

I purchased the 3 yr accidental damage warranty. I'm all for a quick fix, I just didn't envision replacing the ethernet jack would be relatively easy. Having a tech at my house repairing my laptop for a couple of hours isn't one of my past times haha.

Thanks E.D.U. and ray4jc for the replies. Much appreciated.

 

its actually a fairly straightforward process and if your up to it you could do it yourself, and it really should take much more than 45 minutes tops

i get a thrill out of disassembling myself i've got some blurry photos to prove it

and as E.D.U. pointed out getting a 'replacement' opens up a whole can of worms, if everything else works on your laptop you do not want a replacement

 

Awesome, so basically it would just be contacting Dell to get them to replace the part and I should be able to do it myself.

I see you have a L702X as well, have you ever noticed the loose jack on yours? Plug a cable into it, then barely lift up on the cable and the connection will quit. Drives me nuts...

Just found this picture, looks like I wouldn't even have to replace the I/O board at all??

 

Honestly I've used it wireless 99.9% of the time but if I get a chance I will check it out this weekend.

 

that is the USB 3.0 board the ethernet is on the other side

see the attached pic the I/O Board is the one on the right side it has the ethernet jack

 

Are you guys making sure u pushing the ethernet cord all the way in the socket until u hear a clicking sound? when first got the laptop i thought mine faulty as well cause i was only connecting at 10mbps or no connection then i pushed it further in until i heard a click then i was connecting at 1000mbps to my gigabyte router.

 

dunno about the ethernet, haven't used it yet, but the loose mains adaptor jack has been driving me mad, it's a huge jack input and tiny insubstantial input and that falls out whenever I move the laptop too. Even had a technician out because it was so wobbly but he just looked bemused and said thats how they are. he replaced the input jack anyway. I now have to keep my battery in when doing anything important as I,ve lost work several times, the jack has fallen out when moving it a few mm's and the laptop shutdown.. small detail but very annoying