Keyboard replacement for the XPS L502X... Need help please...

I live in Turkey and there are no signs as to the release of the new XPS L502X here; there's no trace of an upcoming release of it neither on the Turkish Dell site, nor the local distributors have any urgent plans for bringing this machine overseas...

I'm seriously considering purchasing a self-configured L502X from the US Dell site, have it delivered to a friend of mine who lives in the US and will be coming this way next month. But there are two serious matters that I have to sort out before I can pull the trigger.

1. I will need a Turkish keyboard.

1a. Would it be possible to have Dell install a Turkish keyboard on my laptop before or after I place my order?

1b. If it's not possible to do so, then is there an outside source (a warehouse or whatever) where I could order a Turkish keyboard that is specifically made for L502X model? Or is there a site where I can have a custom Turkish keyboard made for the L502X?

2. If I choose to go with the online purchase of the item, I believe the warranty will only be functional in the US. That means I will not be able to have free service locally; I will have to pay for the service... Do you think it would be unwise to ignore the warranty becoming void locally and go ahead with the purchase?

Thanks in advance for your replies...

 

No idea how it works in the US, but EU orders can be configured with any keyboard and OS language you like...they don't even have to match...my XPS15 has not the same keyboard and OS language.

 

Yes, this looks true, but if you buy in US you receive a XPS15 L502X that has island keyboard, if in your country not exist new XPS15 L502X yet, but only old version L501X then maybe doesn't exist a island Turkish keyboard version to make replace.

 

It should exist...my keyboard layout is from country where you can't even order online...and its not available...but I ordered in Germany...

 

Could you point me to the link where you have bought yours from?

I found this site when I seacrhed for "Dell Europe" on google.

Dell EMEA | Dell Dell EMEA

But how do you get to the point where you managed to select a keyboard layout specific to your country?

 

Here it works only through phone, on the website you only german keyboard with german os.

 

So you called Dell-Germany and ordered your laptop via phone and had the keyboard of your choice installed, right?

I would really appreciate it if you could give me that phone number for Germany. And if that is possible in Germany, I am hopeful it could happen in the USA, too. Maybe I should call Dell-USA and see if I can get the same result for myself. But what phone number should I call in the USA to place an order by phone?

EDIT: Well, I did call Dell USA and I was told there's no Turkish keyboard available for L502X.

Now I'll try reaching Dell Germany by phone.

 

They have a toll free number 0800 533 55 40 04 but it can only be called from inside Germany from a land phone.

 

Surely there's a Dell phone number in Turkey?


I would hold off buying via the US, if you get any problems later you'll regret having to be without your machine for weeks at a time never mind the potential repeat customs problems.

If there's no number in Turkey you could ring the UK numbers, at least they're in Europe.

http://www.saynoto0870.com/search.php

Enter Dell in the search box and the UK country code is +44, don't ring the 0844 or 0847 type number they're not for International use, instead look for the 01344 type number. The +353 numbers are in Ireland but many are now not used since Dell moved production to Poland.

Good Luck

 

I cannot seem to call that number, yes... I wanted to give Dell Germany a try even though I found out Dell USA cannot have a Turkish keyboard installed on the laptops, because currently about 3 million Turks live in Germany.

The L502X I configured on the Dell USA site totals up to 1500 $. I and a few others estimate the price of the same machine to be about 3000-4000 TL in Turkey, which equals to 2000-2500 $. So I thought the price difference would make it up to having no local warranty, but I'm still undecided on that...

Thanks for all the help...

 

I spoke to a friend who works for a company that used to be the Dell distributor in Turkey and he said he could contact the USA warehouse that makes these keyboards but what he needs to know is the service-tag number located under the L502X. The problem is, there's no L502X in Turkey as of now. And if I wait for the L502X to become available in Turkey, I will not be able to place the order online in time before my friend leaves the USA... So I'm on a tight situation.

Would anyone here be so kind to tell me his/her service-tag number?

I only need it so we can ask this warehouse if there's a Turkish keyboard available for this model. The warehouse wants to know the service-tag number; somehow the model code (L502X) is not enough for them to be able to give us the information we need.

So anybody could help me with that?

 

UK High spec machine comes in about £1100 inc VAT which is about $1650 and as Turkey and the EU have a customs agreement there won't be any customs issues.

European Union ? Turkey Customs Union - Wikipedia, the free encyclopedia

 

Unfortunately one has to pay 18% tax when importing an EU product, and 20 % tax when importing a US product.

The thing is I have a friend in the USA to whom I would have had Dell deliver the laptop and he would bring it along when he comes next month, in which case no tax is due. I could still go with this plan only if I find a third party warehouse where I can get the turkish keyboard from.

There's a warehouse my friend contacted but they want to know the service tag number under the laptop which I haven't bought yet. That's the reason I need someone to please tell me his/her service tag number; then the warehouse can tell me if they have a turkish keyboard available for L502X or not.

 

You cannot ask for someone's service tag number. Do NOT start another thread or make another post asking for it.

Thread closed.