Help! Dell Sending Me A New XPS 15 But Overcharging On Warranty!!!!

So basically my warranty is going to be up in a few days. I have a XPS 1640 but due to many repairs and heating issues on it dell is sending me a new XPS 15 (said no to a XPS 17). The issue I have is that dell is charging me $378 for 1 year and $458 for 2 years for onsite warranty, not including tax. I have been told that the real price will not be known until I have a service tag. I don’t buy it because clearly on dell.ca a 2 year extension is $199 when you purchase a new XPS 15. Should I express how I feel to my escalations agent or to the sales team? Thanks for your help...

Laptop Specs:
The Dell Online Store: Build Your System

 

It is something usual for DELL. I notice that they are going down.....they cut many jobs and produce faulty laptops charging customers for their mistakes.
I am in the same situation, they do not want to change any parts of my laptop anymore. In spite of sending to depot, came back OK but the problem started to come up again.
They tried to give me refund £360 fro it, now the price of refund went up to £600 and wants to add myself £400 to send and Inspiration R15.... £1000 for R15 ? I can buy the same laptop with £800 if I want, they are not responsible for their products at all.
Of course I will not accept and demand replacing the parts until it will be OK. Each replaced part has 90 days warranty....
They try to rip my off. Nice try DELL!

 

Your new XPS 15 is being fully charged for adding "America's Best Protection" warranty which includes "premium" phone support and accidental damage protection. The XPS 15 doesn't come with a "standard" warranty anymore (basic phone support and in-home service only), so it should cost more than you remember. Right now they're charging you for "adding" warranty onto a machine which is more than purchasing warranty with a new machine.

I'd always opt for an escalations agent if you have that option. Any route (sales or escalations) is lose-lose if you're short on time, but sales will probably cost you another ten hours of your life.

 

Yeah Its Insane I been dealing with this issue for over 3 weeks...I just find it strange that they are giving me a BRAND NEW laptop and quoting insane prices maybe I can get it down some-what by removing accidental coverage and using my EPP code....this is what my assigned Senior Support Resolver said in my email...

"As per the warranty extension, what the Sales team informed me was if you extend the warranty now so that it would just be trasnferred over to the replacement, the cost for 1 year onsite is around $428 while 2 years would be$760. If the replacement system would be an XPS 15, the rough estimate they gave was $378 for 1 year and $458 for 2 years (exclusive of tax). They only way they could provide a more exact price is if they have a service tag available. "

wait nvm you said we must have accidental coverage as well so maybe I have no choice now...

 

Yeah it doesn't help when the Indian tech support agent assigned to your case laughs at your situation and trys to put you off everyday. When I told them I have board exams and I don't have time to do this everyday they just laugh -_- ...I guess its better to deal with a Senior Support Resolver or customer support...I wonder if their business department is better maybe in the future its best just to purchase products through their business department...

 

Wait, what? I've had my dell xps repaired like eight times and they never offered to replace my unit completely.

 

Same situation...the Complete Care warranty on my SXPS 1645 expires this Thursday, and Dell wants me to pay the same price for an extension, which is non-negotiable. I think you're better off saving up for a laptop from a better company, whether or not your replacement system lasts for two years. Not only is the warranty renewal ridiculously overpriced, but it's not worth spending hours of your time on Dell's tech support. My SXPS 1645 was a replacement for my m1530, and it still needed several repairs. My system is sitting in the Dell Repair Center in Houston as I write, and it is likely to return after the warranty expires. If they return another problematic laptop, I'm done with Dell.

I have nothing to gain from this plug, but I highly recommend store warranties over manufacturer warranties for laptops. Micro Center has a great policy, if there's one in your area. I bought a Macbook Pro two years ago with a Micro Center warranty, and when the AC adapter broke I just made a quick visit to the store and a brand new replacement arrived within a week. If the laptop falls from a two-story window, they'll replace it with the latest-gen model (Very tempting, but I'll refrain). It's also a lot less cumbersome than doing everything over the phone.

 

Now I cant even get a proper warranty quote because the sales managers cant see my "service tag" even when all the specs of my laptop have been finalized and when you buy a computer online the warranty fee is already known without a service tag... more fun!!!

 

ballercb4 , What did you do in the end wrt buying the warranty?