The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    Exchange or Repair?

    Discussion in 'Dell XPS and Studio XPS' started by mfmbcpman, Oct 1, 2009.

  1. mfmbcpman

    mfmbcpman Notebook Consultant

    Reputations:
    59
    Messages:
    289
    Likes Received:
    0
    Trophy Points:
    30
    Currently, I have a Dell XPS M1730 with a Core 2 Duo 2.1 Ghz with 1920x1200, Dual Nvidia GeForce 8700M-GT SLI, 500 GB HDD, 4 GB RAM.

    The video card broke and is in a repair depot but on back order. Dell offered to exchange my computer with a new one. I would get either the XPS M1640 or the Studio 17 if I decide to exchange, with same or better specs as my current laptop. What should I do?
     
    mfmbcpman, Oct 1, 2009
    #1
  2. joseyu

    joseyu Notebook Consultant

    Reputations:
    16
    Messages:
    181
    Likes Received:
    0
    Trophy Points:
    30
    An exchange is what you should get, but tell the rep that neither of the systems they offered is SLi capable. Tell them you want a M17x because you have an SLi capable system. I just had a similar 8700GT SLI M1730 replaced with an Alienware M17x with a GTX260 SLi card.
     
    joseyu, Oct 1, 2009
    #2
  3. mfmbcpman

    mfmbcpman Notebook Consultant

    Reputations:
    59
    Messages:
    289
    Likes Received:
    0
    Trophy Points:
    30
    That's a really good point at about the SLI, I hadn't thought of that. Definitely wouldn't mind an Alienware either. We'll see what they say when they call back in a couple hours.
     
    mfmbcpman, Oct 1, 2009
    #3
  4. joseyu

    joseyu Notebook Consultant

    Reputations:
    16
    Messages:
    181
    Likes Received:
    0
    Trophy Points:
    30
    Did you also have the Ageia Physx card? If you do, this is also a very good point to bring up because neither the SXPS16 or Studio 17 will have better graphics performance that your current M1730. In the end, you got a high end gaming system, while the 2 choices they provided are mainstream multimedia systems that cannot be compared.
     
    joseyu, Oct 1, 2009
    #4
  5. Diaz2010

    Diaz2010 Notebook Geek

    Reputations:
    4
    Messages:
    98
    Likes Received:
    0
    Trophy Points:
    15
    Tell them you want the Alienware!!
     
    Diaz2010, Oct 1, 2009
    #5
  6. mfmbcpman

    mfmbcpman Notebook Consultant

    Reputations:
    59
    Messages:
    289
    Likes Received:
    0
    Trophy Points:
    30
    Haha, that's what I'm trying to do. I went to 2nd Level Support since the video cards are delayed from Nvidia to repair and they estimate I won't get back my computer until October 11th, exactly a month without my laptop.

    The 2nd Level Support rep is being very helpful. He offered the system exchange for the other two systems but understood that I did not want them because they are not as good.

    I just emailed him showing my original purchase price of $2518.51, but that was an e1705, which ended up being exchanged for the M1730 through a repair. He offered a couple different things, one of which would be a purchase of the Alienware highly discounted.

    We'll see what happens! Luckily, I have my Gateway 11.6" netbook that I love and have been using ever since.
     
    mfmbcpman, Oct 1, 2009
    #6