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    Dell xps 15 9560 electric shock

    Discussion in 'Dell XPS and Studio XPS' started by Domys47, Jul 29, 2017.

  1. Domys47

    Domys47 Newbie

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    hi guys,
    I just bought fully loaded 9560 and while installing windows i turned on my really old pc. The wires from pc and xps charging wire were close and both computers were close. Just as i turned on the pc, dell started to electricaly shock my as i touched it and the old computers icons started "bouncing" from one to another like i would move my cursor over them fast. When i turned the old pc off, it stopped completely. Can this affect my new computer long-term? What would you recommend doing now?
     
    Domys47, Jul 29, 2017
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  2. StuffLuster

    StuffLuster Notebook Enthusiast

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    I got a shock too! Not a little one either. I tried to unlock another laptop's lock and brushed the top of the 9560 chassis and got a nasty shock. Then I did it 2 more times for science which really sucked. The third time I had unplogged the power from the lock's docking station. I think I'm going to call dell.
     
    StuffLuster, Sep 11, 2017
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  3. GoNz0

    GoNz0 Notebook Virtuoso

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    More likely to be an earth fault at home rather than the laptop at fault.
     
    GoNz0, Sep 11, 2017
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  4. StuffLuster

    StuffLuster Notebook Enthusiast

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    Maybe. Can I trouble shoot that? I'm at work and we have these herman miller desks with this stupid power column in the back, and I have noticed in the past it kind of sparks if you slide it around, and I think it blew up a power bar once.

    I kind of suck at electricity. Why would this go through the chassis if it was something with the outlet?
     
    StuffLuster, Sep 11, 2017
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  5. pressing

    pressing Notebook Deity

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    You need to inform maintenance and IT etc. about that dangerous electrical situation ASAP. You don't want the building to burn down because of an electrical issue that was known about. . .
     
    pressing, Sep 11, 2017
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  6. StuffLuster

    StuffLuster Notebook Enthusiast

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    Ok, I told facilities and they're going to send an electrician.

    But why would it go through the laptop chassis? I would think the laptop chassis would be isolated or something? Just curious.
     
    StuffLuster, Sep 11, 2017
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    pressing likes this.
  7. GoNz0

    GoNz0 Notebook Virtuoso

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    The chassis is part of the ground on this laptop. This is why I think it's going to be your other pc lacking a working earth, seen it before and swapping the mains cable fixed it, seen it on a washing machine and the earth had pulled out the socket as my plug tester showed the fault to confirm it before I removed the face plate to be met with a loose earth cable.

    Sent from my SM-G920F using Tapatalk
     
    GoNz0, Sep 11, 2017
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  8. StuffLuster

    StuffLuster Notebook Enthusiast

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    Yeah, so I tested again and I was getting 210V across the ground. And then the electrician came and had to open the outlet part of the desk and found that a small piece of metal had somehow bridged 2 things or something. It's all good now am I'm getting 120v and no faults and no shocks.

    Thanks for everyone's help!
     
    StuffLuster, Sep 13, 2017
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