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    Dell replacement laptop protocol

    Discussion in 'Dell XPS and Studio XPS' started by neilnpatel, Oct 26, 2010.

  1. neilnpatel

    neilnpatel Notebook Evangelist

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    hi my sxps16 recently broke, dell have agreed to give me a new laptop and they will be picking my old one up.

    The problem is that I have changed some of the insided ie the plastic that next to the keyboard/toucpad because it cracked. Do they check that every part matches with their records????
     
    neilnpatel, Oct 26, 2010
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  2. neilnpatel

    neilnpatel Notebook Evangelist

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    note- u would b able to tell unless u manually check the bar codes
     
    neilnpatel, Oct 26, 2010
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  3. Fusel Wusel

    Fusel Wusel Notebook Consultant

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    Hm, I don't know if they check for this (I don't think so). Best you can do is wait, if you want to lie to them...
     
    Fusel Wusel, Oct 26, 2010
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  4. Jsucool76

    Jsucool76 Notebook Consultant

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    I sent back an alienware m17x without a hard drive in it. lol. My dell escalations agent told me i could swap out the 250 for the 500 (my first had 500, 2nd replacement had 250), and then i emailed him back asking if i could just keep both, and he never replied, so I just haven't returned it yet. I plan on returning it in the replacement i'm getting now. Chances are they won't notice a few pieces of plastic you've changed. You should be safe. Good Luck, hope you get a speedy replacement.
     
    Jsucool76, Oct 26, 2010
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