Dell XPS L702x 3D Problem

Hi I have had this laptop for nearly 3 weeks now and I can't get the 3D to work on it. I have a pair of Nvidia 3D active shutter glasses and when I go through the 3D set up process, where you have to look at the shapes, nothing happens when looking through the glasses.
I have updated the drivers to the latest beta 270.51 and still no luck. Does anyone know what the problem could be. P.S have tried the glasses on another device and they work fine on it.

 

Are the glasses turned on? Does the emitter light up green? Upgrading to beta drivers killed my 3D, I had to uninstall everything, then reinstall the drivers.

 

Yes the green light displays on the glasses and emitter, and I have already uninstalled, reinstalled the drivers and still doesn't work.

 

I`d suggest calling Dell support, you`ve done everything you can. If the green light illuminates then it should be emitting to the 3d glasses active shutters. Perhaps your emitters arnt working.
Trying using a digital camera or mobile phone and pointing it at the emitter to see if the infra red is on in the cameras lcd screen.

 

Ok so I contacted Dell and they sent out a Dell engineer today and after he took the laptop apart he then said the reason why the 3D wasn't working was because the cable that connected the mother-board to the 3D transmitter wasn't even installed so there wasn't any power going to it to make it work.

Dell have now ordered the cable and are coming out tomorrow to install it and then it should be all working

 

Hmm, I posted a similar thread about my problem.

I bet this is the same thing that is going on with mine. The weird thing is that they partially connected it so that the green light works.

Here is my post from the other thread which no one replied to:

 

Yer the green light comes on mine as well, its strange how they didn't test the system before sending them out.

P.S Does your XPS 17 take awhile to boot up as mine stays on the welcome screen for a good while then goes to a black screen then finally loads up the desktop?

 

Will sony 3d glasses work or are nvidias required (different)? Anything special you need to do to get that emitter light to come on? Is it just checking the box for the enabling of 3d stereoscopic in nvidia control panel? I don't see the emitter light coming on at all. Must it pair with the glasses first?

 

Mine has done that once. It was kinda weird how it was a black screen for a long time and then all of a sudden woke up.

 

Not sure if Sony glasses will work. The sony glasses might not be able to interpret the infrared signals from the nvidia emitter correctly.

The emitter light (the green one) comes on while doing the Setup Wizard for stereoscopic 3d in the control panel. It will also come on when a program or game is showing a stereoscopic 3d image on the computer...like the nvidia test patterns.

The emitter infrared lights should be on at the same time as the green light. You can only see these with some cameras...but what we are showing in this thread is that they might not be turning on for some of us....so the glasses won't start working because they aren't getting any signal from the emitter.

 

hmmm... when i try enabling stereoscopic 3d no lights come on at all. Think they missed making all connections then?

 

I had a service guy finally show up a week after dell setup a dispatch.

He found that the cable to the 3d emitter was correctly installed.

He replaced the emitter and the cable that goes to it (its all one cable splitting into 3 connections: lcd, 3d emitter, webcam) and after assembling it back together the infrared lights were working. So in my case it was a bad 3d emitter.

The tech did note though that the physical connection of the ribbon cable that hooks up to the 3d emitter board is unacceptable. It is very loose and the piece of tape attached to the end of the ribbon has nothing to stick to. He said he sees many calls happening because of this cable coming loose and that he would let dell know about it (he works for a third party service company that does the in home service for dell/apple...etc).

 

Well...when you check the box for stereoscopic 3d it should take you to a setup wizard. When the setup wizard asks you to turn on your glasses is when the green light on the 3d emitter actually turns on. This means the infrared lights on the 3d emitter should also be on.

The emitter will not turn on just because the "enable stereoscopic 3d" checkbox is checked. It turns on when the computer is actually displaying stereoscopic content on the screen.

 

Hi, Sheeeple, it's now your 3D works? i have a pair of NXG ACTIVE 3D glass, and after i set up 3D VISION, nothing changed when i watch 3D photos or play 3D games.

i am waiting a dell tech now...

 

Yeah, after the lights started working my 3d now works, but I'm using Nvidia branded glasses.

3d glasses are not all the same as they have different "languages" they use to communicate through the infrared lights. To make sure your glasses are the problem, you should first make sure that your 3D emitter is working:

Use a camera to take a picture of the 3d emitter when the green light is on to check if your infrared lights are working. These lights communicate with the glasses to make the 3d work. Cell phone cameras can see this infrared light sometimes too. You should see two infrared lights on (they look purple on the camera) next to the green light when the green light is on.

You can verify that your camera can see infrared light by taking a picture of the front of your tv remote while pressing a button like I did in the previous page of this thread.

If your infrared lights on the 3d emitter are on, it means you glasses are not working or are incompatible with the nvidia 3d emitter.

 

thank you so much for reply. my infrared lights are working, i can see it by cameras.. that's something wrong with my 3D GLASSES, I just noticed this 3D glass is for 100 HZ or higer CRT moniter and sumsang 3D tv...

 

Looks like i am having the same problem as none of the lights for the emitter come on just the light on the glasses. Contacting Dell technical support now

 

Had this come up a couple of times in the Alienware forum -


For those of you who performed a clean install, be sure you installed this driver -

nVidia Stereoscopic 3D USB Controller (3D Emitter driver)
Drivers and Downloads

In addition to the NV display driver, you'll need this installed as well.

 

Take a look at Changes to 3D Vision driver installation in Release 270 drivers

 

Make sure the nvidia drivers are clean installed, I had to reinstall 3 times before my 3d would work.

 

Very interesting. I also got it to work on the third time reinstalling drivers. I noticed it asked me to reboot that time and took a lot longer to reinstall. I used the scan tool on the nvidia site to find the drivers and it pulled - 270.61-notebook-win7-winvista-64bit-international-whql. Totally didn't expect it to work at all as I figured it wasn't even plugged in.
So I now have a green light when going into 3d mode. However, my sony 3d shutter glasses still don't work. Not entirely sure that they should with this laptop though.

 

Good news did a complete uninstall and reinstall of the NVidia drivers and 3D now works, and wow looks amazing.

 

what is the brand of your 3D glasses? SONY or NVIDIA?

 

NVidia ordered them with the laptop

 

lucky, got your 3D glass so quickly....

 

It did take 48 days from ordering to receive them but I think it was worth the wait.

 

Don't these clowns test these things at the factory? I am thinking of just cancelling the order to avoid this mess.

 

When I upgraded my drivers it killed the USB 3D controller. I had to completely uninstall and reinstall everything. The USB 3D controller driver is now integrated into the overall driver package, but that doesn't help someone that has things in a broken state.

 

Tomorrow, I will get a new SONY 3D glass to check my 3D vision.... and i aslo ordered a new NVIDIA 3D glass on Amazon today...

Hope all work well~

 

I'm waiting for my laptop to ship hopefully 5/2 or earlier. I didn't order Nvidia 3D glasses as I have two pair of XPAND Universal 3D Glasse for my Sony TV. Will there be issue? Or do I need to order Nvidia glasses?

Thanks in advance.

 

As long as the XPAND glasses work with the tv you will able to watch 3D using the laptop via the HDMI port, I doubt if they will work directly with the laptop screen and emitter but I could be wrong.

 

I can get the 3D to work on it. But IR emitter keeps blinking green, not solid green. Is that a problem? Thank you in advance.

 

Yes that is a problem

 

Hi, I am new here trying to get my SONY 3D glasses working for XPS. I just checked the emitter is working properly (green + purple lights) but I don't see 3D images with SONY glasses. Does SONY 3D glasses work for NVIDIA 3D VISION?

 

hi can u suggest 3d video players for me ..
i am getting 2 images on the player