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    Dell XPS 9530 will not recognize the Dell charger

    Discussion in 'Dell XPS and Studio XPS' started by marc515, Apr 27, 2014.

  1. marc515

    marc515 Notebook Consultant

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    Our Dell XPS 9530 will not recognize the Dell charger. I get the message "plugged in, not charging". Sometimes it will recognize it, but most times it will not.

    Any idea how I can fix this? Thank you
     
    marc515, Apr 27, 2014
    #1
  2. GoNz0

    GoNz0 Notebook Virtuoso

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    plugged in not charging is the battery management working. no point doing little top up charges as it will kill the battery faster.
     
    GoNz0, Apr 27, 2014
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  3. Commander Wolf

    Commander Wolf can i haz broadwell?

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    Well, is this happening when the battery is at like 50%? Or just like 90%?
     
    Commander Wolf, Apr 28, 2014
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  4. marc515

    marc515 Notebook Consultant

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    It happens at various levels, and it is intermittent; sometimes it charges, other times it doesn't
     
    marc515, Apr 28, 2014
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  5. Commander Wolf

    Commander Wolf can i haz broadwell?

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    When it doesn't charge, do you get the error in BIOS along the lines of "AC adapter not recognized"?
     
    Commander Wolf, Apr 28, 2014
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  6. zakazak

    zakazak www.whymacsucks.com

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    I am afraid I experienced the same issue a few days ago. Where can I check for the "BIOS error" ?
     
    zakazak, Apr 29, 2014
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  7. GoNz0

    GoNz0 Notebook Virtuoso

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    it is totally normal, if it says it is plugged in and does not popup on screen about this not being a 130w dell charger then it is running battery management to prevent doing small unneeded charge top ups. if you change the bios setting to battery mode it will not drop below 95% without topping up. adaptive and mains settings let it run lower before topping up.
     
    GoNz0, Apr 29, 2014
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  8. marc515

    marc515 Notebook Consultant

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    I do get the popup every once in awhile about it not being a Dell 30W charger.
     
    marc515, Apr 29, 2014
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  9. GoNz0

    GoNz0 Notebook Virtuoso

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    now and again is fine, it happens to me as well. now if it did it every time you plugged it in then you have an issue. if it says plugged in then it is plugged in
     
    GoNz0, Apr 29, 2014
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  10. marc515

    marc515 Notebook Consultant

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    Bottom line is, it's a shame a computer at this price point has these issues.

    Almost positive my next computer will be a MacBook.
     
    marc515, Apr 30, 2014
    #10