The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    Dell 30 Days

    Discussion in 'Dell XPS and Studio XPS' started by RCcola159, Jul 5, 2008.

  1. RCcola159

    RCcola159 Notebook Guru

    Reputations:
    1
    Messages:
    62
    Likes Received:
    0
    Trophy Points:
    15
    So if I understand correctly, Dell gives you 30 days to try out the computer, and you can return it no questions asked? Can anyone confirm?
     
    RCcola159, Jul 5, 2008
    #1
  2. CeeNote

    CeeNote Notebook Virtuoso

    Reputations:
    780
    Messages:
    2,072
    Likes Received:
    0
    Trophy Points:
    55
    That's only true for Vostro's. If you buy a Vostro, you can return it within thirty days, Dell pays for return shipping and you don't have to pay any restocking fees.
     
    CeeNote, Jul 5, 2008
    #2
  3. CeeNote

    CeeNote Notebook Virtuoso

    Reputations:
    780
    Messages:
    2,072
    Likes Received:
    0
    Trophy Points:
    55
    I think you have 3 weeks for other Dell's and you have to pay return shipping, no re-stocking fees though but don't quote me on that, I'm not 100% sure.
     
    CeeNote, Jul 5, 2008
    #3
  4. chelet

    chelet Notebook Deity

    Reputations:
    170
    Messages:
    1,501
    Likes Received:
    0
    Trophy Points:
    55
    21 days from the date it was shipped (not the date you receive it) in the US.
    No return shipping charge. They send you an RMA label that you print out.
    This is for consumer laptops, not business laptops like the Vostro.
     
    chelet, Jul 5, 2008
    #4
  5. Bauer418

    Bauer418 Notebook Evangelist

    Reputations:
    70
    Messages:
    488
    Likes Received:
    0
    Trophy Points:
    30
    Dell US has a "Total Satisfaction" policy. No questions asked, no restocking fees for the first 21 days.
     
    Bauer418, Jul 5, 2008
    #5
  6. RCcola159

    RCcola159 Notebook Guru

    Reputations:
    1
    Messages:
    62
    Likes Received:
    0
    Trophy Points:
    15
    Great. Thanks for all three replies!

    So they will refund everything except the tax correct?
     
    RCcola159, Jul 5, 2008
    #6
  7. Bauer418

    Bauer418 Notebook Evangelist

    Reputations:
    70
    Messages:
    488
    Likes Received:
    0
    Trophy Points:
    30
    100% refund including tax as far as I know. They can't collect tax on an item that they didn't sell.
     
    Bauer418, Jul 5, 2008
    #7
  8. Jakpro

    Jakpro Notebook Evangelist

    Reputations:
    149
    Messages:
    573
    Likes Received:
    0
    Trophy Points:
    30
    They refund everything including tax. It takes about 5-7 days to get credited depending on how you paid for it--usually.

    It is a pretty easy process, but they do try to talk you out of returning it.
     
    Jakpro, Jul 5, 2008
    #8
  9. CeeNote

    CeeNote Notebook Virtuoso

    Reputations:
    780
    Messages:
    2,072
    Likes Received:
    0
    Trophy Points:
    55
    Yea when I returned my vostro 1710, they offered me a $100 coupon if I kept it. I returned it anyway because there was a good deal on a m1530.
     
    CeeNote, Jul 5, 2008
    #9
  10. Lord Egregious

    Lord Egregious Notebook Evangelist

    Reputations:
    15
    Messages:
    352
    Likes Received:
    0
    Trophy Points:
    30
    Wow this is good information to hear. I need to return my m1530 because it has multiple issues and I don't feel safe keeping it since I need it for school. I figured I wouldn't be charged anything since there was so many issues but I have had many talks with the dell reps and they are tricky people.
     
    Lord Egregious, Jul 5, 2008
    #10
  11. RCcola159

    RCcola159 Notebook Guru

    Reputations:
    1
    Messages:
    62
    Likes Received:
    0
    Trophy Points:
    15
    Yeah. This definitely makes my decision to get a M1330 much easier.
     
    RCcola159, Jul 5, 2008
    #11
  12. salientarbiter

    salientarbiter Notebook Geek

    Reputations:
    2
    Messages:
    80
    Likes Received:
    0
    Trophy Points:
    15
    What issues does your laptop have? I just ordered mine with the same exact configuration as you, so I'm just a curious spectator
     
    salientarbiter, Jul 5, 2008
    #12
  13. CeeNote

    CeeNote Notebook Virtuoso

    Reputations:
    780
    Messages:
    2,072
    Likes Received:
    0
    Trophy Points:
    55
    His sig mentions his config ;)
     
    CeeNote, Jul 5, 2008
    #13