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    Dead XPS 9370

    Discussion in 'Dell XPS and Studio XPS' started by ciaspook, Apr 27, 2018.

  1. ciaspook

    ciaspook Newbie

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    My brand spanking new XPS 13 9370 has died. When I turn it on the screen is black, caps lock is lit and keyboard backlight is in.

    I have tried the following:
    - Removing batteri and BIOS battery, not change in result
    - D + poweron it runs the display test OK with flashing colors onscreen
    - FN + poweron (supposedly a power on test) does nothing

    Anyone have any other ideas to what I can test?

    I have made a supportrequest, but have to wait until 8th of may before they can do the swap.
     
    ciaspook, Apr 27, 2018
    #1
  2. ciaspook

    ciaspook Newbie

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    Sorry. Noticed I posted this in the wrong thread.
     
    ciaspook, Apr 27, 2018
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  3. Assembler

    Assembler Notebook Consultant

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    Do you use Windows 10 and had an external display connected to it previously ? If yes, connect that display before starting up and see what happens.
     
    Assembler, May 2, 2018
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  4. ciaspook

    ciaspook Newbie

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    Tried that also. With both docking and USB c adapter->hdmi.

    Tried the fn+f8 also. No change.

    Guess it's dead.
     
    ciaspook, May 2, 2018
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  5. Devhux

    Devhux Newbie

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    Sorry to hear - it does sound like a motherboard or CPU issue (if I had to guess).

    The Fn+Power does indeed normally run a diagnostic test that tests display, CPU & memory (at least).

    Sent from my Pixel 2 XL using Tapatalk
     
    Devhux, May 2, 2018
    #5