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    Claiming warranty for SXPS 16

    Discussion in 'Dell XPS and Studio XPS' started by hidz7, Apr 19, 2011.

  1. hidz7

    hidz7 Notebook Consultant

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    Hi guys,

    I would like to ask something from you guys.

    The story goes like this, I bought my Studio XPS 1640 from Malaysia, and now I'm studying in the UK. And it has been almost 7 months already I have been here.

    I have 3 years warranty and 3 years complete cover, so how do I claim warranty?

    Usually in Malaysia I will just send an email to them and they will send someone to fix my laptop.
    But, currently I'm studying in the UK, so how am I going to claim it?
    I found this number, 0844 338 1888, is it 24/7?
    Is there any way I can just email them?
    Or call them without being charge?
    because I am studying far away from my country and need to do some savings a bit.

    I hope anyone could give answers to my problem. :)
     
    hidz7, Apr 19, 2011
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  2. zygotic

    zygotic Notebook Consultant

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    You could try using the online chat. They asked for my number in a chat session and then called me, one time, so then it's free.

    No idea whether it's worldwide warranty or not though.
     
    zygotic, Apr 19, 2011
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  3. hidz7

    hidz7 Notebook Consultant

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    Thanks for your answer. :)
    Seems like using chat will be less hassle, usually at what time does the online chat available?
     
    hidz7, Apr 19, 2011
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