Black screen after wakeup from sleep

Hello,

my friends Dell SXPS 16 has a problem of resuming from sleep. After the power button is pressed (while the laptop is sleeping) the fan turns on and SSD's light turns on

We did not manage to put the laptop back to sleep while this black screen was present.

This may have been a consequence of SSD tweaks which I performed, but I was very careful while doing them, so I doubt this is the cause.

The GPU driver is version 10.10 (the newest one)

Can anyone help with this?

 

I have the same issue sometimes, and I do not have an SSD. The only thing I can do is hold in the power until the laptop shuts down, then turn it back on. It doesn't happen every time it wakes up. I might say once a week, maybe a little more.

 

Whenever I wake my laptop from sleep, this happens. I find that if I shut the screen and then open it again then it turns back on. Also, what I do mostly now is to just press enter when it turns on, enter my password and then press enter again. On login the screen turns on so I don't have to bother opening and closing the lid.

 

I had this problem on A09 BIOS, updated to latest BIOS (A12 for me (1645)) and have not had this issue since.

 

I'm on A14 for 1640.

 

Come to think of it, it may not have been the BIOS upadate that fixed the problem, I recall updating Dell quickset and Dell system software at the same time. Try those.

 

+1. I used to have this problem, and shutting the lid, waiting a few seconds, and then opening the lid again would fix it. My laptop hasn't done this in quite a while, though I don't know what I changed to fix it. Probably a fixed driver update or something.

 

Also I found that fiddling with the display select button (between F12 and Insert) gets the screen to turn on without closing the lid