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    Trying to contact Asus

    Discussion in 'Asus' started by NiallASD, Jun 13, 2016.

  1. NiallASD

    NiallASD Newbie

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    I'm trying to contact Asus to ask them about what extended warranties are available for their laptops (specifically, that I had a 3-year extended warranty on one of their laptops that I bought 4 years ago and can only see a 1-year extended warranty now), but it seems that you can only contact them if you have a serial number i.e. you are an existing customer.

    Does it seem strange to anyone else that you can't simply email them to ask a question before you make a purchase?
     
    NiallASD, Jun 13, 2016
    #1
  2. Zoltan@zTecpc

    Zoltan@zTecpc Company Representative

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    You should go ahead and use the serial number of your old laptop to get in touch with the ASUS support.
     
    Zoltan@zTecpc, Jun 13, 2016
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  3. NiallASD

    NiallASD Newbie

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    Cheers, I'll try that.

    It seems a little worrying that the 3-year warranty is no longer available.
     
    NiallASD, Jun 14, 2016
    #3