Laptop Power Issues

I'm having a problem with power on my laptop.

I sent my notebook in for repair to Asus because it wouldn't turn on. I figured since I was getting a repair directly from the manufacturer, everything would go smoothly. Anyways, after inspecting the notebook, they said that my motherboard needed replacing, which I paid for. r, Yesterday,I received my notebook back.

Everything went fine, except I noticed that the notebook took longer than usually to start. The Asus logo that shows up when you first turn the notebook on wouldn't show up until about 15 seconds after I'd pressed the power button. This eventually fixed itself, although I'm not sure how. I did disable FancyStart, so that may have had something to do with it.

Anyways, back on topic, my battery won't charge. If I plug in the charger while the battery in installed, the charger's LED light goes out. I tried using a different charger, which does the same thing, except the LED fades rather than goes completely out. Both chargers aren't charging the battery at all. However, if I plug in the laptop without the battery installed, it powers up fine.

Also, if I plug in the battery after the laptop has been turned on, the battery will start to charge. What could be the problem? The battery? DC jack? I hope it's not the motherboard. I had to go nearly two months without my laptop waiting for Asus to receive the notebook, process the notebook, check what's wrong with it, send the quotes, etc. I use this notebook for school, and I really don't afford to go long periods without it.

Any help would be appreciated. Thanks!

 

Sounds like there is a trip and I would think it's either faulty circuitry or possibly the PCB. Honestly, it sounds like the replacement board either wasn't tested before leaving the factory, or it may have been damaged in transit.

 

Thanks for the input.

I was hoping it was something as simple as replacing the DC Jack or changing the battery. I'd hate to have to go through the whole RMA process again. I don't really have the money for it either.

EDIT: This seems to happen to me a lot. I had the sense to test the charger and whatnot, but it never donned on me to test a different socket. It turns out that particular socket isn't working correctly. It works for charging my phone and DS, but it shuts off when I plug in my laptop. Now that I think about it, that may have been what caused the motherboard to go out in the first place.

So, nothing to see here, I guess.

 

Even the DC jack would require RMA I think. They're usually soldered to the motherboard (though some are separate and connect to the board via a short power cable).

The downtime will be no bueno, but you can request an upgrade to the shipping service. Seeing as how you haven't had the laptop for more than 24 hours, Asus may be willing to accommodate you. It would be nicer if they would cover the shipping cost altogether (which you can ask for), but all I can say is don't expect miracles.

 

Thanks, but I figured it out. It turns out the wall socket that I was using isn't working properly. It gives enough power to charge cell phones and handhelds, but it shorts when I plug in my laptop. I'm starting to think that may have caused the motherboard to go out in the first place.

 

Yikes! Well it's good you discovered that for the sake of anything else you might plug into it. Since those bricks take up so much electricity that makes sense. You can have your sockets tested with a volt-ohm meter - you just might need to take the face plate off first to make things easier (or just call an electrician).