G50VT-A2 one dead pixel.. Worth to RMA to asus?

I know these get talked about every so often but what do you all think.

Got a G50vt-a2 and it has on dead pixel on the right side of the screen. I say dead and not stuck because its actually a dark dot... Can only see it on white or light color backgrounds.

Now my understand is Asus would replace the screen because the 30day screen warranty thing.

But is it worth it to mail your entire notebook and risk other damages for a single dark pixel?

If it was a super bright one than yes, but dark one I am in a toss up... I know the warranty is zero bright dot but I know they will replace for the dead also if you talk to them enough.

I would replace the screen myself as I am a certified tech and no how to work on notebooks and what not but they dont allow repairs by anyone other than sending the darn thing in.

I just dont trust I would get it back the same... would probably have new scratches on lid, hard drive shock, and who knows what else they would mess up... Not to mention no notebook for 3 weeks, lol.

So what do you all think? I am generally a very picky person, and while I am mad about it just would be more mad if something else happens.

 

If you're located in the US or Canada, I'd go ahead and send it in to Asus. They are generally very accommodating and professional.

 

I am in the US...

I just read to many horor storys about someone sending one to asus and it comes back with new scratches, or new issues, or the hard drives now bad from shock ect... It sucks, I want it repaired but yet I dont want any other issues or problems so its like I argue with myself, lol... I wish they would just send me a screen so I can replace and send bad one back or take it to an authorized location, lol.

 

Well, you could try and do that. That's what I did with my U6V keyboard. But for a screen, Asus might be a little reluctant to do that..... it never hurts to try though

 

I was affraid to send my 1000H in for RMA since I had a perfect unit. I got the new one back and it seems to maybe be in better shape.

Have not run it through all the tests yet though.

Also there 0 bright dot policy has certain things you have to meet. Like for a single dead pixel to warrant an exchange it has to be near the center of the screen. I think you need 3 on the outside area for it to pass.

Or am I getting that mixed up with somebody elses policy?

 

afaik, if you have a single bright dot - red, green, or blue staring at you constantly, you can warranty it (if youre in the US, not sure about other countries)

 

Bryanu, I was on the same boat as you when I needed my screen replaced. I keep all of my electronics like new and hated to trust some body else who doesn't care to screw it all up. But needless say, I had Asus to replaced the screen (thanks to the free accident insurance) and got it back scratched free all in a week. For extra protection, I did put all the protective covers back on and the stickers that came with it. Asus did a wonderful job and showed no sign of ever taking it apart. I will say, if the dead pixel bugs you that much, get it replace while you can otherwise you might regret it when its too late.

 

Hi.

Have you tried lightly tapping the dead pixel with a q-tip , I found my first dead pixel the other day and i managed to fix it, with a couple of taps, it has not returned yet, fingers crossed.

Regards

John.

 

I would not
1 dead pixel out of 1,764,000 is insignificant. had this been a lower res screen i would have considered it

 

If I had it I think I would return it because even if it isnt very noticable, I would still constantly know its there and would always look to it. Maybe Im just weird but it all depends on you

 

You guys are making this hard on me, lol...

Anyway I dont think the tapping screen would work because these notebooks have that gloss cover on the screen so you would have to hit it hard to get past that and risk more damage.

As for my dot... It was black but now seems a faint redish color...

I guess its only partial dead because if I run one of them pixel fixer things on it set at 1 pixel and set it right ontop this thing it flashes some of the colors.

So I guess its somewhat of a bad one... It is not bright so it would be a fight for me to get replaced but I am sure I could win. being it does not seem like the entire pixel is bad its not easy to see unless on a white or very light background and than it looks like a spec of dust.

If it does not get any worse I guess I can live with it like this but if it got worse I would hate myself.

 

Di you end up talking to Asus about it? I have mine to and I to have a bad pixel

 

If it shows up on a black screen, like on startup, it is a bright dot, subject to a zero-bright-dot warranty.

 

I saw that and no it's not a bright dot I was just wondering if Bryanu had called and asked if or not they would change it any way.

 

I think you are too picky!

I had one black dot (dead-pixel) in my previous ASUS and I was able to use it for more than 3 years without *any* problem. Just do not stare at it constantly... After some time, you will even forget where that is...

 

I'd probably send it back (otherwise what good is having the 30 day warranty), and I've had VERY good luck w/ Asus US repairs (2 years ago they fixed/replaced a cracked screen without any sort of accidental protection)-- with that said, it's still subject to whoever is actually shipping the laptop and that is probably where the majority of shock related issues occur, not at Asus.

 

Ok well I was not trying to be picky just asking questions as for white dot there is one i think well it's more of a blueish collor on a black back ground. With the high rez of the screen you can almost not see it. As for the the dead pixel "ramgen" it's just over the start button in windows so it's hard not to look at it every time I click start.

 

I think that is even better!

That is one of the most useless places on the desktop which will not bother you while browsing the web, running apps etc. Even watching a full-screen movie there should not be something really worth to look at it at that point...

I would perceive the severity of dead-pixels in terms of the "loss of usability". I would not mind even if I do not see the half of the start button... I know it is there!

 

Well I didnt end up doing anything.

I managed to talk them into them willing to sending me a screen to replace myself in exchange for me giving a CC number. This is NOT something they will do normally but I am also an Asus reseller & partner and certified notebook repair tech for the other major manufactures.

I never bothered to call in to do this step. The location of my dead spot is not so bad. I hate knowing that it exists but not worth all the trouble and risk.

Mine is not fully dead neither. Half the pixel works, the other half is always red... lol

They dont seem to really want to do them unless its a true bright spot, not just a stuck or dead pixel.

They also wont send just an LCD. Its to high value they said and to risky to handle. I just was able to give them enough trust to allow me to do which I didnt do anyway, lol.

Oh well.

The notebook has been great with the exception of the strang keyboard issues.

I cant tell if I just need a new keyboard or if mine is doing the missed keys because it seems if I press they keys harder it does not do but its hard to type hard for me... Have another G50vt-a2 and its works great though, lol

anyway good luck!

 

I haven't read the 1st page of the thread, but there is a number of solutions to the missing keys, have you tried them? See the G50 owner's lounge 1st post for some pointers.

 

This topic was just about the dead screen spots, that was just a comment I put.

But to answer yes, I have done everything on the first page. Its not as bad as others who have the problem, thats why I think maybe its just my keyboard, because it seems if I press the keys harder they work. Its just not natural to need to press so hard. lol

 

I would totally return it in a minute I found out about it, may be I am also picky, but I like everything to be perfect, small problems are even more irritating, like some one sad before me, I will spend more of my time looking at that dead pixel it will totally kill my pleasure of having the new laptop.
Had e similar problem this summer with a new monitor, which I end-up returning and getting a replacement which worked fine and with no stuck pixels.
I really hope that my G50VT I am expecting tomorrow will have no issues of any kind or I am sending it right away.

 

i thought you could only RMA them if they had 3 or more?

 

ASUS still needs to get lessons on ergonomics :roll:. Basically, I had two issues with my V1J when I got it about two years ago:

1. ed trackpad button needs to be pressed harder than most other laptops to get it to register a click (lots of other people ran into that),
2. ed Fn key where the CTRL should be.

I have a paper copy of that somewhere, and using the magic of Google...:

http://www.agearnotebooks.com/warrantyasusp.html

Note that it is a 30 day ZBD (zero bright dot). Then subject to a guideline close to industry standard 3 bright, 3 dark or 7-8 mixed pixels, 2 if they are adjacent, or 3 if they are in a cluster.

So in other words, if it ain't stuck on and bright and annoying, it isn't covered by their zero *bright* pixel warranty.

They might swap it outside of that, but it's on a case-by-case basis. Generally they're more receptive to it on the premium units, but don't expect much if it was a budget unit...

 

Demand nothing but perfection from these third world substandard manufacturers!!! You are paying for it and notebooks are not cheap disposable crap sold at dollar stores. You bought a BRAND NEW, DEFECT FREE item. You most likely paid retail price. You expect everything to be perfect. Regardless of defect demand expedited/express prepaid return shipping and replacement/repair.

My problem is i RMA'ed my notebook to this third world ASUS four times!!! I can't even enjoy it because i don't see it. "3-4 days" turnaround time is actually "10 or more" and the reality is at least 3-4 weeks. Sometimes asus will send a replacement, but it will be a low end model, but they may try to convince you to keep it. When they realize it's not going to happen they ask to send the replacement back and then send the right model.

My last rma came back with a scratched lid. I know what i sent. When requested another rma i was asked if i have any proof, like pictures. Luckily i did, but i could have scratched it myself when it arrived, so what do i do? Pictures don't mean a thing. Not enough proof, so i'm seeking legal advice and will most likely hire an attorney to teach these third world idiots a lesson. Of course it will be at their expense. I'm not fooling around. All i needed was to have a noisy fan repaired/replaced. 4+ months later i still don't have my notebook. Their service centers are in Indiana and California. Because of this aggravation i'm going to teach them a lesson in customer service and quality control.

Demand nothing but perfection!!!

 

I fully agree to that. I would hate any dead or stuck pixel! I will always use a 0 dead pixel warranty if there is one, or i'll check out the notebook in the store if it has one! A single faulty pixel is annoying! Maybe not today, maybe not tomorrow... but next week, you'll see...

 

I had a stuck pixel on my new laptop last week. I RMAed and sent it in today, it's quite small so I hope they can see it.