The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    G1S problems

    Discussion in 'Asus' started by blackstar7, Sep 27, 2009.

  1. blackstar7

    blackstar7 Notebook Enthusiast

    Reputations:
    0
    Messages:
    16
    Likes Received:
    0
    Trophy Points:
    5
    Hey guys, I have a G1S that when started up makes the usual startup explosion noise usually accompanied by the asus logo, but the screen remains black. I don't think it's a problem with the screen as I've tested it on an external monitor...also the notebook doesnt seem to make it very far through the startup process. It makes a very brief loading noises and then nothing. I'm quite worried here, and suggestions on how to trouble shoot this issue?
     
    blackstar7, Sep 27, 2009
    #1
  2. E.B.E.

    E.B.E. NBR Procrastinator

    Reputations:
    1,572
    Messages:
    8,632
    Likes Received:
    4
    Trophy Points:
    206
    This is probably GPU failure... due to the dreaded and infamous nVidia fault.

    If still under warranty, send it in and request replacement with a G1Sn motherboard+GPU combo as those are less likely to be affected by this particular fault.

    If warranty recently expired, call the service center anyway and try to get it fixed under warranty under the reason that this is a known recurring fault, rather than a particular fault of your machine.
     
    E.B.E., Sep 27, 2009
    #2
  3. blackstar7

    blackstar7 Notebook Enthusiast

    Reputations:
    0
    Messages:
    16
    Likes Received:
    0
    Trophy Points:
    5
    thanks for the suggestions E.B.E., the notebook is no longer warranty unfortunately...it's actually a G1S-X1 purchased from best buy two years ago, any idea how adversely is this going to affect my ability to get it fixed? either way I take it I should probably get in touch with an asus service center?
     
    blackstar7, Sep 27, 2009
    #3
  4. E.B.E.

    E.B.E. NBR Procrastinator

    Reputations:
    1,572
    Messages:
    8,632
    Likes Received:
    4
    Trophy Points:
    206
    That's a bit worse since BestBuy versions have just one year warranty.

    But in any case you could try calling a service center and explaining that you are suffering from the nVidia fault (read a bit about it first, in order to not be caught uninformed), and that you believe you should be entitled to free repairs, since you were sold a faulty unit. Be polite, but firm, throughout your conversations.

    Otherwise, you can consider buying a G1Sn mobo + GPU yourself, but that can be expensive (I'm not even sure they stock them on the ASUS eStore), or getting a new computer.
     
    E.B.E., Sep 27, 2009
    #4
  5. blackstar7

    blackstar7 Notebook Enthusiast

    Reputations:
    0
    Messages:
    16
    Likes Received:
    0
    Trophy Points:
    5
    I called a service center yesterday, I'm going to be sending it to them for RMA in the next couple of days...they preemptively informed me that I'll need to pay for repair costs, but once they do the diagnostic and (hopefully) confirm it's a GPU issue I will probably try to make a case for free repairs...I've done some research on the nVidia fault and from what I've ASUS denies that any problem exists, sounds like an uphill battle...

    I always knew it was a matter of time till this thing melted down it ran so hot, any other info I can arm myself with to help my case? has anyone had success getting free repairs on a G1S?
     
    blackstar7, Sep 28, 2009
    #5