G1S Arrived! Having big problems! Help!

Ok guys, so my g1s came to day (and looks great) but I am having big problems with it.

At first the computer could not reboot. It would shut off then never reboot again. I would have to do a hard shutdown and wait five min to boot up again. This problem was solved by removing one of the 2GB RAM dimms (2 total for 4GB, I have Vista Home Premium 32-bit <-- only see 3Gb I know).

Now I get a BSOD when I try to uninstall the Asus Live Update software. I even switched the two RAM stick and the same thing happened.

I have been talking with Ken (from GenTech) and both of us agree it is the RAM but with both sticks doing the same thing it is strange.

What do you guys think?

Specs in Sig.

 

It seems like you just got a bad stick. If you are under warranty you can RMA them to get new ones. The other BSOD is a known issue, for some reason Live Update (also downloading something from microsoft) causes that. We aren't sure if it is those particular files or the way that those downloading mechanisms work.

 

Yeah i agree with Alex and Ken on the Bad stick of ram. Have you tried running Memtest overnight to confirm the bad ram(it should report errors).

 

so what you are saying is that each stick will not let you boot? or the sticks together?
I had a buddy who had a problem with this in a desktop his two 512s at DDR 400 would not work together so he removed a dimm and it worked I ended up getting the other dimm and it worked in my desktop I was not running dual channel though best of luck to you with the issue though

 

Both sticks together would not boot.

I thought of the memtest but Ken felt that it would not give me accurate results.

Alex: It did also crash a few times during the initial windows updates.

 

Well, run memtest anyway, just to see what it says, then you have something.

 

OK, slight update:

If you take out one DIMM, everything is fine except for one BSOD (So many). When the computer booted back up, vista told me it was my antivirus software. Interesting...? Right now I am in the process of restoring the OS to remove any trace of McAfee (tried just uninstalling but it did not work).

I will run memtest tonight.

Is there a possibility that this has to do with the Santa Rosa Chipset?

One other think that I am thinking it may be is that DIMM slot 2 is bad. Every time I only have 1 DIMM in I away have it in DIMM 1.

I am very frustrated but Ken and I are in constant contact as we try to eliminated every possibility.

If anyone has any more ideas, PLEASE post them.

 

The same thing is happening to the T61. Lot's of blue screens. It may be a Santa Rosa issue.

 

So the only fix may be a BIOS update....DAMN.

What thread is the T61 crashes in? Is that with the 4GB or 2 (or 1, or all for that matter)?

 

I'm not sure of the specifics, check the Lenovo forums, mayhaps you will find a link.

 

I had a lost of BSOD with my G1S. Turns out that formatting the drive to have only one partition solved it. For some reason Vista did not like having my drive split into two partitions.

 

I formatted the HD 3 times total (Ken and I had a WONDERFUL time trying to fix this).

Update: This is being posted on the g1s. What we have concluded is that one of the RAM DIMMs was bad. I am running 2Gb right now and it is a FLAWLESS wonder. Ken is overnighting the new DIMMs to me. I will continue to post as I learn new things.

BTW, we tried the following.

1. Moving around the DIMM cards, including single DIMMs in both slots 1 and 2.
2. Flashing the BIOS with a Backup that Ken sent me.
3. Pitching a fit.

I am fairly sure there is more but I forgot, I spent 9 hours total trying to fit the computer.

Also, I apologize for the lack of posts as I am playing catchup on everything else today since the computer took up my day yesterday. I plan to come back and write a review (with REAL benchmarks, as in REAL game experience and FPS).

Peace out guys (and ladies).

 

Did you try "Pitching a fit some more?" That is usually my first and last course of action.

 

ROTFL

Oh man, now that was a classic response.

 

I feel I have done a good deed...

a ROFL a day keeps the blood demons away...or something like that.

 

Just a question,

If this is a Bios prob, does it mean every 4gb ram G1s/G2s will have this problem?

 

nope, just a bad stick of Ram, happens to everybody at some point in their computer owning life. Mine had the same thing (not a G1S, an old Z).

 

Hey LiveDesign,

I just got the G1S and I upgrade it with 2 sticks of 2GB RAM (totalling 4GB) and I am having the same exact problem. Once the laptop has shut down, I have to wait 30 secs to 5 mins before it can properly boot up again. If I don't wait, the laptop will turn on, but will not even get to the BIOS and will just sit there indefinitely.

The RAM that I have upgraded with is Corsair VS2GSDS667D2 (which on Corsair's website saids it works with the G1S).

I want to confirm that the problem is with the RAM and not the laptop and if you have 4GB RAM working in your G1S yet now.

Thanks

 

Thanks, nice info, I'll know what to expect then when my G1S arrives along with 2 sticks of Patriot memory 2GBx2. But I might install Vista 64-bit first before even replacing my stock RAM.

 

Hey Guys,

After some testing, here are findings:

But first, the background of the problem: Read my earlier post on this threat

Now the findings:

1) First things first, I should of known this, so this is my fault to begin with. I did not buy a dual channel kit, instead I bought two individual (same model) 2GB RAM.

While the manufacture, Corsair, has them as the same model number, the actual semi-conductor chips are different models, and even possibly from different semi-conductor manufacturers. In my case, I verified that they are indeed different by looking at the model # on the chip themselfs of each stick of RAM. I was going to take some pics, but it was too blurry.

The reason why I got the Corsair, despite the fact that they are not a dual channel kit, is b/c on the corsair's website, it saids, this model works on the G1S. And I couldn't find any dual channel kit, where either Asus' website or the RAM's manufacturer's website said they would work on the G1S.


2) Each individual Corsair VS2GSDS667D2 RAM works flawlessly by themselves, regardless which slot I use them in. So we know that there is nothing wrong with neither one of these sticks of RAM.

3) When both sticks are combined, I get this problem. Why? I actually study computer engineering when i was in college, so I'll give this a crack (though I can be wrong). In digital electronics, each operation is synchronized by a clock, kinda like crew, rowing or dragon boat, there is one person giving a beat and at that beat, everyone paddles at the same time, otherwise, you won't be going in a straight line. My guess as to why this problem happens, is most likely due to different timing of each stick of RAM, though there are many other possibilities,


So finally, the solution:

I will return both stick of RAM back to Newegg and suffer the heffy 15% restocking fee, which I probably deserved because I should have known better. I will continue to use the 2GB that came with the default system for now. Besides, I will be using 32-bit XP (which will not recognize 4GB anyway) until SP1 is available for Vista.

Please also note, if you are having the same problem and you did indeed brought a dual channel kit, it was very possible that one of the chip is just bad, I suggest you test it individually and see what the deal is.

Hope this helps you guys!

 

Does it have to be Dual channel if you are upgrading up to 3GB instead of 4? Man this would have been nice to know before I bought the extra Ram

 

By definition, dual channel has to be 2 sticks with the same exact specs. So, the system definitely will not reconize it as dual channel if you have 1x2GB and 1x1GB.

I am not sure if the system will be smart enough to default to non-dual channel if you have 3GB or is there something you have to set in the bios. In fact, does the G1S even support none dual channel at all? I would highly suggest you read the manual on the G1S.

Great laptop, but finding a 4GB dual channel kit RAM for it is a pain in my @$$.

 

Had the same issue with this ram:
Transcend 2GB x2 Item#:N82E16820208323 (newegg)
It would boot fine but if I shut down I would have to wait like 5 minutes to reboot.
I RMA'd the Transcend Ram for:
G.SKILL 4GB (2 x 2GB) Item#:N82E16820231135
Works great now. I am not sure if it made a difference using a kit or just different ram.
I had to call to get Newegg to remove the restocking fee.
Kevin

 

Hey Kevin,
How long have you had this G.SKILL set up for now? Have you ran memtest on it yet? Any problems whatsoever?

I might get the same setup as you, but want to make sure it all works fine first.

 

Just a few notes.

1. If the size of the two RAM sticks is different, the notebook will run in asymmetrical dual channel (e.g., 1+2GB means that 2x1GB will run in dual channel and the rest 1GB not).

2. Dual channel in notebooks is nothing but marketing hype, since there is virtually no real-life benefit to it.

 

Well, I ordered from Ken at GenTech ( www.1toppc.com) and the problem with my RAM was that is was, well, bad. He sent me two more sticks (2GB each) and currently they work flawlessly.

Test your RAM with Memtest86.

I do know that Asus has only tested a select few brands of memory and said that they are compatible. I forgot the brand that mine is, but it is the brand the Ken sells.

BTW it is dual channel and everything.

Hope that helps..if not ask for clarification and I will gladly give more info.

LiveDesign

 

I am not quite sure about number 2. I can be wrong, but my understanding has it, dual channel by definition must by two sticks of identical RAM, b/c data is double in bandwidth and stored and retrieved in that bandwidth. The purpose of dual channel is to speed up passing the amount of data.

There is only two ways of doing it, using a highway as an example, either a) increase the speed limit or b) keep the speed limit, but add more lanes. Since current technology limits the speed limit, dual channel adds another lane.

 

I bought the asus G1s only 2 weeks ago ive had soo many problems with this computer already!!! i mean i love it but ive had to upgrade my bios twice because it didnt save then it wouldnt turn on so i had to use recovery disk and lost all my files.... and now!! i have no clue whats happened... the driver wont load at all i dont even get the chance to F9 then recovery. The screen stays blank and the only thing that does happen is the led panel says ASUS and i just have no clue. At first i thought it was the battery because it shut down when i had low battery but now i have no clue... IM BEGGING YOU PLEASE HELP!!!

 

First of all, the recovery disc is what deleted all of your files. This is actually what it is designed to do. It gives you a fresh start.

I would try the recovery disc again. But follow this instruction very closely, once the process begins, don't click anything. It will ask you to reboot: DON'T. It will do it on its own when it is time. The process takes a few hours.

If necessary, go into the BIOS and change the boot priority to boot from the CD/DVD drive first.

 

Actually I think by his description that the notebook does't POST. He cannot recover. timmy2505, check my Tips and Tricks guide for some troubleshooting steps, under "My notebook doesn't POST".

Did you update your BIOS recently? Did the update stop mid-way, or fail somehow?

Also, next time you perform the recovery, make two partitions (Recover to entire HDD in 2 partitions), and save all your data on the 2nd partition. Upon subsequent recoveries, select Recover to 1st Partition Only, and your data will be safe.