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    Asus Zenbook ux21e dh72 doesn't show any thing

    Discussion in 'Asus' started by alireza ahmadi, Aug 10, 2015.

  1. alireza ahmadi

    alireza ahmadi Newbie

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    Hi
    Yesterday the laptop shown a blue screen error while I was using it as usual. but the blue screen quickly disappeared and I couldn't read the error type and then immediately rebooted in to the BIOS. So I left the BIOS with "save and exit" command. after that the unit remain still turned on but doesn't show any thing (not even backlit) the LED on power button and fan was on and device got warm like always. I turned it off by holding power button for 5 seconds and turned it on again but the same situation happened: LED on power button and fan was on. I attached the notebook to a monitor using HDMI cable but it doesn't sent any signal. I tried to drain the battery fully in order to make the device to reset the BIOS settings but it doesn't make any changes. also I tried to boot it using bootable windows flash drive but the screen didn't show even the Asus logo or anything else.
    the OS is Windows 8.1. I have to mention that some blue screen errors were happened one month ago but it was solved till yesterday. for example the error messages was:
    IRQL_NOT_LESS_OR_EQUAL
    KMODE_EXCEPTION_NOT_HANDLED
    It doesn't show any reflection to any button at the startup (Like F2, F9, F10 or delete) at all.
    any help would be appreciated.
     
    alireza ahmadi, Aug 10, 2015
    #1
  2. Prostar Computer

    Prostar Computer Company Representative

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    It could be any number of things

    Bad motherboard
    Bad RAM
    Bad display adapter (primary GPU)

    You can try replacing the RAM and resetting the BIOS via removing the CMOS battery for 15 - 20 minutes. There's a fair chance something will need serviced or replaced, though.
     
    Prostar Computer, Aug 10, 2015
    #2
  3. Asus_USA

    Asus_USA Company Representative

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    Hello Alireza,


    We are sorry to hear about this but based on the nature of the symptoms described I would strongly suggest that we look into repair options for your notebook. We can have the RMA process started on your request. Please email us at [email protected] with the serial number for the notebook and your location.


    If you have any further questions, comments, or concerns please do not hesitate to let us know. Your case number is N150830350. We will be more than happy to assist you. Once again, thank you for choosing ASUS products and services.


    Thank you,



    In Search of Incredible


    Technical Support Department

    http://www.asus.com :: http://service.asus.com/
     
    Asus_USA, Aug 10, 2015
    #3
  4. alireza ahmadi

    alireza ahmadi Newbie

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    Thanks for your quick response. Unfortunately I don't live in the US, but I will follow up your instructions to find a solution with the help of Asus support team.
     
    alireza ahmadi, Aug 10, 2015
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  5. Asus_USA

    Asus_USA Company Representative

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    That is understandable as you are outside the North America region so our service center wouldnt be the best option for you. Please review the options on the link below and contact the closest one to you:

    http://www.asus.com/support/CallUs#

    If you have any further questions, comments, or concerns please do not hesitate to let us know. Your case number is N150830350. We will be more than happy to assist you. Once again, thank you for choosing ASUS products and services.


    Thank you,



    In Search of Incredible


    Technical Support Department

    http://www.asus.com :: http://service.asus.com/
     
    Asus_USA, Aug 11, 2015
    #5