Asus RMA Experience USA

Hello everyone I am making this thread either to warn about my ASUS G51VX-X1A RMA experience or hale ASUS for their great customer service. MY laptop was surged somehow through my audio output port when I plugged in speakers, and now my laptop will not go past my bios screen and will not go through POST. So I called ASUS and they did everything they could over phone. They told me to sit tight and wait for an RMA email. The next day had my RMA number, and sent it off to FEDEX yesterday. It has arrived today at 9:30 in ASUS's hands in INDIANA, So far customer service has been great and has walked me through every step of the way. The representatives have been very helpful on the phone and extremely nice. Whenever I get an update on my laptop and how things are going I will update this thread. I am confident in ASUS so far, however I have heard horror stories of terrible service, however that has not been the case for me thus far. I have 1 year accidental damage and 2 year global damage and had bought the laptop August 21 2009, so My warranty has been registered and I am good to go there, now it is up to RMA in Indiana to update how the repair status is going i will be giving them until Monday evening to update that they have at least received my package before I call to see whats up, I do not want to be pushy, I know that will just slow the process down, and that is the last thing I want to do, I need my laptop back ASAP I'm in college and have papers due. So again I will update this thread as soon as I know something else.

Ok I sent my package on the October 6th 2009.
My package was delivered 10/09/09
My RMA status has been updated to final testing 10/09/09

I will update more when my RMA status changes

 

http://forum.notebookreview.com/showthread.php?t=413829


^^

 

Yeah already read that but that's a different laptop from mine and is understandable why his laptop took longer because its an older model with a older graphic card that probably was out of stock. I have no reason to be aggravated or upset with the customer service yet. If that changes I will update.

 

erm.. its "asus RMA experience" not xxx laptop RMA experience :S

 

May take longer than Monday, depending on if they have Columbus Day as a holiday.

Please do read through the linked thread...I have a few posts about my recent G51vx RMA experience. YMMV because yours is a repair, while mine was a DOA laptop. But to sum up, the service was good in the end, but communication with Asus was frustrating because of the difficulty the customer service reps had getting information on the status at the repair facility. I ended up having about 3 weeks door-to-door for a replacement.

 

Oh trust me I read everything everyone had to say before I posted I read that thread I actually posted on the last page of that thread. The service does seem great and I also have been frustrated by the calling over and over to clarify things but having to deal with dell and hp and Toshiba before i actually can say ASUS has been the most help though. I just worried because my item has been deactivated on every site, the X1A model isn't in stock anywhere which leads me to believe there is a problem with that model or they do not have the parts for it (which only difference is CPU). I hope that they will be speedy about this process however they are a business and have other customers to deal with besides myself so i can only have certain expectations of them. And I thought about the Monday thing after I made the post. And I have also read most people never get an RMA update just end up getting their merchandise back before there was any update. That seems pretty bad i like to see progress but i will be patient and give ASUS a respectable amount of time