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    Anyone ever had an Asus go wrong?

    Discussion in 'Asus' started by darrensen, Mar 9, 2006.

  1. darrensen

    darrensen Notebook Consultant

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    Just wondering what to do if your Asus notebook goes wrong. I'm in the UK and there are no Asus centres near me. My nearest Asus reseller is 40+ miles away.

    Where would i have to send it to if it went wrong?
    Thanks
    Darren
     
    darrensen, Mar 9, 2006
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  2. PROPortable

    PROPortable Company Representative

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    ... you mail it to them. At this time all Asus repairs must be done by certified Asus techs.... and they only work at Asus' repair centers.
     
    PROPortable, Mar 9, 2006
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  3. postmodernist

    postmodernist Notebook Guru

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    As far as the question the topic is asking, every PC manufacturer produces a few duds. Some more than others. In the PC enthusiast world, however, Asus is known to be a high quality brand.

    Mailing your notebook to an Authorized Service depot is pretty standard as far as repairs on a notebook. Most manufacturers are going to do this, unless you pay extra for on-site support from those that offer it.
     
    postmodernist, Mar 9, 2006
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  4. darrensen

    darrensen Notebook Consultant

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    Do you know where and if i could find a list of repair centres in the UK?
     
    darrensen, Mar 9, 2006
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  5. PROPortable

    PROPortable Company Representative

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    There's only one in the US....... so I doubt there's more than one in the UK.... sorry, just a size comparison...... most likely the repair center is the main office for that country.
     
    PROPortable, Mar 9, 2006
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  6. darrensen

    darrensen Notebook Consultant

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    Found one for the UK

    United Kingdom

    ASUS UK Ltd.
    3 rd floor, Building One (Hemel One)
    Boundary Way
    Hemel Hempstead, HP2 7YU
    +44-870-120-8340
     
    darrensen, Mar 9, 2006
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  7. Dangsy

    Dangsy Notebook Consultant

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    i've never actually owned an asus notebook, but I do have an large array of their other products from mobos, gfx cards to optical drives, and none have crapped out on me yet. :)
     
    Dangsy, Mar 9, 2006
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  8. Iter

    Iter Notebook Evangelist

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    We can bring the laptops to Asus's service center in Canada, wherever a laptop is bought from whichever dealer or a stores, their service center can accept it as long as still under warranty and invoice.
     
    Iter, Mar 9, 2006
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  9. davidzvi

    davidzvi Notebook Guru

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    Well I'm sorry to say yes, had problems with my DVD drive.

    But Justin and Sean for Proportable and Albert from Asus support have me up and running again in just a matter of days. They answer my calls and return my emails.

    And I can tell you from experience, you would never get that kind of service Dell (had my share of the "go wrong too").
     
    davidzvi, Mar 9, 2006
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