After 3 Asus laptops, I am never buying another one

I had the worst experience with the ASUS customer service today.

I own 3 Asus laptops, one I bought in 2012 for $1000, a ROG gaming laptop I bought for around $3000 in 2014, and Transformer Pro 3 (basically a MS Surface copy) I bought for around $1200 in 2017. I also own a ASUS Zenfone 3. As you can see, I really liked their products and had been a loyal customer.

I had a lot of problems with the last laptop. First, the fan started making horrible noises. It was making grinding noises, then would come to a stop, restart, grind, and stop endlessly. The cycle repeated itself every 5 seconds or so and would happen whenever the laptop got slightly hot. It was so bad that I had to shut the laptop off every 30 minutes to cool it down, as grinding fan noises aren't really acceptable in classrooms or work.

I really couldn't afford to lose my laptop for a couple weeks, so I coped with the problem until I could find a time period that I can send it in. Then the laptop wouldn't boot and I was forced to send it in for a repair in early 2018.

I got it back, and everything was fine for two weeks. Then the noise returned, and the laptop wouldn't boot AGAIN. I had to send it in yet again. It was painful. I was no longer using the laptop I bought in 2012 (hadn't been turned on since 2016), and 17" ROG was way too big and heavy to carry around to school and work. I also lost all my data for the second time, as I didn't think that the laptop would fail yet again.

Instead of just replacing the SSD like the first time, they replaced the motherboard and screen. This time, it seemed to be working fine. Then after about 3~4 months, the dreaded noise came back yet again.

I was working full time, and I basically couldn't do any of my tasks without a laptop. So I coped with the problem yet again for over 7 months or so.

Fast forward to today, I finally decided that I should send my laptop in for a repair. I purchased the laptop through Costco, and I knew that Costo provided 2 year warranty. Thinking that it was a manufacturer's warranty that's extended (I later found out the 2nd year was covered by Costco, not Asus), I called Asus tech support.

So I explained my situation, gave my info, and the guy from Asus tells me my warranty ran out. I told him that I thought Costco purchase gave me 2 years instead of 1 year. He just tells me no and that I have to pay for the repair.

He comes back to me with an estimate of nearly $800, with a non-refundable diagnostic fee. Ok. Standard procedures. I understand. Although the estimate is ridiculous, I listen patiently, and proceed to tell my story about how this is the THIRD TIME I am having a same problem, how I only buy Asus laptops and even own an Asus phone, and I did not know the warranty was only 1 year, as otherwise I would have sent it in right after the problem appeared which was just before the end of 1 year warranty.

I ask, considering all the circumstances and how I'd been a very loyal customer of Asus since 2012, can Asus do anything to help me? The guy flat out tells me no, the warranty is over, and I have to pay for the repairs.

I was starting to get very annoyed, as the guy did not even apologize for Asus's crappy product and repair quality causing the same problem to appear for the third time. He did not even bother to pretend to care.

I explained my situation again to the guy, asking him considering all the circumstances, is there any chance that Asus can goodwill this work for me. I expected him to at least come back to me saying Asus would partially cover the cost of the repairs. Or at the very least, ask me to hold and speak to his supervisor, as I knew he probably did not have the authority to make such decisions.

But I am just told no again. I was pissed off. I'd been the biggest advocate of Asus products to my friends. I only bought Asus products and really loved the brand. I put up with all the problems with my last laptop but never lost trust in Asus to make it right. And this is what I get in return?

Apparently, Asus is too cheap to care about loyal customers. Any decent brand that cared about customers and the brand image would not treat their customers this way. I would have not been this angry had the tech support rep at least made the effort to do something, even if he couldn't give me anything in the end. But he couldn't even be bothered to speak to a supervisor.

So I want to tell everyone considering Asus laptops to NEVER buy one. No matter what your circumstance is and how faulty the products are, Asus doesn't care once you run out of warranty. They will never make any effort whatsoever to see if they could do something at least. Well, Asus just lost a loyal customer.

Thankfully, Costco will cover the repair and will also see if they can just refund me. I hope they refund me, so I can go ahead and just buy a product from a different brand. I feel sick to the stomach on having to use another Asus laptop to write this review. I am writing this on my ROG, which by the way, had been perfect for last 5 years, but I think their quality in both products and customer service both had gone to ****.

Sorry for the long rant. But the stupid Asus treated a loyal customer in such a way that now I am determined to talk anyone and everyone I can out of purchasing their crappy products and dealing with their messed up customer service.

 

I bought my Asus GL702ZC laptop in October 2017 from LaptopsDirect (in UK).
1 month after getting it the thing broke down (fans started running at 100% all the time and refused to auto-regulate) all by itself.
LaptopsDirect says I need to deal with Asus.
I send it in, describe the problem, write to the repair team I would need them to examine the cooling assembly etc... had to wait a month for the laptop to come back due to them waiting for parts to come in and the holidays, and DPD was making a mess out of things, etc.
Laptop comes back, everything works.

10 months later, laptop exhibits the same fan problem... only this time, 45 mins after the problem started, I heard a 'snap' inside the laptop (almost like a spark) which ended up in killing it entirely.
I have to send it back in.
I speak to the admin guy in the repair centre who says they can't patch me through to the repair guys as its not allowed.
I repeatedly say I think the cooling assembly is inadequate or some other component might be causing the breakdown and that at this point it would be useless to repair the unit and that it would be easier if they can replace it... they agree but say the decision is not theirs... its Asus'... and Asus has a policy which says that a laptop needs to undergo 3 or 4 unsuccessful repairs before they will issue a replacement or a refund.
2 weeks later, laptop is back with me and I start noticing after playing Darkisders III that my GPU is behaving irregularly (skipped frames, GPU unable to maintain maximum clocks, so the clocks were oscillating wildly every half a second - effectively producing 50% LESS performance than what the GPU should be capable of - someone else who has identical unit to mine ran same benchmarks and game, and on their system, their GPU behaved 50% FASTER with 0 stuttering, no skipping frames, etc - it was working great and was more than capable of getting the job done).

I had enough.
Laptop is under warranty for 24 months, so I'm still covered... I call Citizens Advice about this since I recalled something about consumer law in EU... and they say that traders are strictly obligated to deliver goods that function, are of satisfactory quality and meet the description.
My laptop met none of those criteria as I was effectively sold a dud that kept breaking down... and it was advertised as a 'gaming laptop' to boot.
What kind of gaming laptop is incapable of sustaining maximum GPU levels on modern games?

Anyway... I sent the retailer the letter about all this detailing the EU consumer law and now I will give them 2 weeks to resolve this issue one way or another.
I am aware that I could get a 'partial refund', but in all honesty, given that I was sold a 'high premium' piece of hardware that was prone to failure and on top of that doesn't work as it should, I think I should be given a FULL refund, or effectively a brand new replacement THAT WORKS with extended warranty (I don't care if its already been 14 months - they sold me an edsel).

Right now, I'm waiting for the trader to get back to me, but I've given them until tomorrow to send a reply in regards to my call... if they don't I'll call them again and write them officially requesting the matter be resolved in 2 weeks.

If you have any kind of legal option similar to that one where you are... USE IT.
Read up on what consumer laws are in your area...

Apart from GL702ZC being a MAJOR disappointment for me (not because of the hardware... that's perfectly fine and AMD is NOT to blame... its Asus incompetence), I also used/had Zenfone 2, and that phone functioned well (0 problems with it really).

But Asus customer services are atrocious.
They don't know anything in regards to technical matters when it comes to their products, they won't patch you through to a higher up in the office apparently, and also Asus, and LaptopsDirect do NOT make an effort to educate consumers about their consumer rights in their countries of residence, and in some cases are in clear violation of the said law.

Who wants to wait 3 or 4 broken repairs for a replacement or a refund?
I suspect Asus did this intentionally so that they are betting the warranty will run out before the laptop 'breaks' 3 or 4 times.
Point being, they shouldn't be messing with motherboard replacements... they should have just given me (and you) a replacement unit and salvage the data (or you salvage the data in that case first and let Asus replace the thing immediately and study the malfunctioning unit to see what exactly caused the problem, and that if newer units might be susceptible to that, Asus could issue an email or statement saying that any unit under the warranty can be sent in for tune-up RMA to correct said flaws).

For big companies like this, once the warranty runs out, they don't care... so if you have a version of consumer law in your country... USE it.
They can try hiding behind their little regulations, but they cannot escape the law... and my experience was dreadful, that's why I'm bringing in the law to deal with them.
If I have the option to do so and no satisfactory solution presents itself, I WILL take both LaptopsDirect and Asus to court as I despise these companies treating consumers like morons and getting away with it.

But, we could also try going to the newspapers and publishing this kind of behaviour on the part of the companies.
Some people may laugh, saying it won't change a thing... but one good thing about a pc friendly law is that today, things like this don't go unnoticed if you make a huge deal out of it.

 

Thank you for sharing your story. I figured I wouldn't be the only one sickened by horrendous "customer service" of Asus. I am determined to do anything I can to stop people from buying their crap. I'll see if any other actions can be taken.

Luckily for me, Costco had been very understanding and professional about this problem. When I first told the Costco Concierge of the problems I'd been having after having the call with Asus, the rep immediately spoke to his supervisor, suggested that I send it in for repair and told me that he can put me in touch with a department with authority to issue refunds so I can see if I can get a refund.

If I had seen any kind of similar effort made from Asus that shows how much they value loyal customers, I wouldn't be this upset. But instead, all I got was a simple "NO" every single time, even after I repeatedly explained my situation. I am really sickened by the whole experience.

 

I went through two ROG Strix Hero ii’s. The first one the GPU clock was stuck at 139mhz out of the box. The second one the gpu would bounce from 1700 ish mhz to 139mhz, sent it back for service. I got it back with a new mobo but the problem continued. Was forced to sell it due to being out of the 30 day return window. Safe to say I am looking elswhere this generation even though the new Zephyrus S GX701 looks tempting.

 

Every manufacturer has its horror stories . You can look elsewhere : Apple, MSI, Gigabyte, ASUS, you'll find that same kind of posts complaining about botched repairs, bad customer support, faulty products etc.

If you like a gaming laptop and its brand has an OK reputation, then buy it, you have your warranty and return window in case it's not what you want.

I however have a blacklist for one manufacturer : Razer. But they seem to have improved their blade line-ups.

 

Just because every OEM comes with their share of horror stories, doesn't mean they should get away with them. They should strive to learn from those mishaps and do a lot better (which is evidently what they aren't doing, as in various places, its just 'business as usual').

Its up to us to make a big enough ruckus to have them take notice, or they will keep walking all over not just those who experienced these issues, but other people as well (who in all likelihood will think they can do nothing).

 

What I mean is that it's absurd to say I won't be buying from ASUS because X when X happens with others. Not that it's okay or not.

 

Its' not an entirely faulty premise.
If you had a product from an OEM that kept breaking down and needed to go in multiple times for repairs for the same problem, then having to take flak from their useless customer services, why not abstain from buying other products from that company until the said company demonstrates they changed their behaviour and quality of the products for the better?

You don't have a guarantee that the same issues won't crop up again with another product they made (though in all honesty, you cannot get that kind of guarantee from any company... which is technically absurd in itself as we're supposed to be buying their products and rely on them, so we [consumers] cannot afford to be having breakdown with those goods), and AGAIN you'd need to suffer through their horrid customer services.
It would be like pacemakers... you cannot afford making mistakes on those, otherwise, you end up liable for killing a person if that pacemaker fails... same premise with consumer goods... you cannot make a product that's prone to failure as many people end up having their livelihoods dependent on some of those products.
Its' the OEM responsibility to ensure high quality control on ALL their units so they avoid these issues.

Even better, expose the company's behaviour and poor quality of so-called 'premium priced products' (especially if they keep breaking down after repairs with SAME problems) in the press so people would take notice and the company would at least be humiliated on a public level to the point where they will have to double down on those issues.

Unfortunately, we don't live in a resource based economy... we live in a monetary system, and for the moment, these companies won't care unless they think their profit margins will take a dip, and one of the ways of forcing them to improve is to expose them publicly and legally (if you can).

 

I'm on same boat friend, no more Asus products:
Asus RMA experience and my rights

 

Man, sorry to hear about your horrendous experience. Yours seem to be worse than mine.

 

I have had four asus gaming laptops. All were very awesome. I’ve had the g46vw, g751, g752, and now the gl702vs. I’ve noticed with the newer laptops like the gl702 we are seeing poor cooling solutions as Asus has decided to go the thin and light route on most of its newer models.

I’ve never dealt with customer service as I never had an issue with an asus laptop. My current gl702 was actually bought as a refurb and I had it for a year.

I’ve had to do some major tweaking and an extensive vent mod of the bottom panel to get decent temps in the gl702. But I’ve never had to do so many tweaks to get an asus laptop running cool to my liking. This is the first time I’ve had to use a laptop cooler for an asus laptop actually. I actually love my gl702 while the cooling was not close to as good as the g752 its very easy to open up, upgrade, and maintain. Also the back isn’t as fat as the g752 which means I can get a sleek case for it.

I cannot believe Asus customer service is that bad. It’s pretty sad that Asus is one of those companies that will not go the distance with their customers. But my experiences has been too good but then again I’m the kind of person that opens the laptop, repastes both cpu and gpu before I even turn it on lol. I could probably buy any brand and get good long lasting results.

 

Hmm.. I was thinking or considering to buy an ASUS ROG Strix either a GL503 or a GL504.. But seeing a lot of posts regarding them here.. I am having my doubts. Oh wells... The hunt for my perfect laptop continues..

 

I personally had an excellent experience with them (3 RMAs). That said I've heard quite some horror stories with Asus more so than MSI.

 

Would avoid them like the plague.

 

Indeed, by the looks of it. Oh wells, I am looking at Dell/Alienware currently. Their new laptops look absolutely beautiful.

 

Don't invest morally into brand unless it delivers goods you like. If product is atrocious it is the first reason to make conclusions to not buy it again.

 

I think this goes both ways. Don't over invest in the negativity of a model to associate with the brand UNLESS they consistently suck.

I think one has to do thorough research from model to model.

Also a lot of boutique shops like HID/Xotic can do custom cooling to offset bad cooling design for example as well as test the machines before sending them out.

 

Availability of boutique shops is another problem in MANY locations.
For example, in UK, there are no boutique shops which offer GL702ZC with thermal pads on the chips and GC Gelid Extreme thermal paste on CPU and GPU dies.

And another negative aspect of a boutique shop is that they can easily be more expensive than regular/stock.
Its a trade-off yes, but I don't think a difference f several hundred $ or £ is justifiable.

 

Yeah, I am dealing with the same problem here in the Philippines. There are practically NO boutique shops that offer customized mainstream laptops, we only have Sager over here. Warranties are also very difficult to acquire here, most of the time, due to the nature of the resellers common in my country. You always have to pay for something even if the device is covered under "warranty".

 

That's quite horrible.
Mind you, here in UK, warranties are a necessity according to EU consumer law enacted in 2015... the retailer or manufacturer MUST provide a minimum 2 year warranty... but just because the law is in place, it doesn't mean it will do too much good.
I experienced several issues with Asus repair quality... basically, the GL702ZC I had broke down twice for an identical problem (a blown auto-fan regulator apparently - which eventually lead to a motherboard failure) and I actually had to threaten my retailer with taking them to court if they refused to give me a refund (because when the laptop first broke down a month after I got it and then a second time 10 months later, I inquired about a replacement or a refund, but neither the retailer nor the manufacturer said either was viable - even though that was in direct contradiction with the law - so when I discovered that Asus 'repaired' my unit by apparently giving me a faulty GPU which of course is soldered to the motherboard, I just had enough and requested a refund by threatening them with court).

Even if you don't have warranties (which is downright criminal), I just did a quick check, and in the Phillipines, there IS 'Consumer Act of the Phillipines'.
I would look through that and use it as leverage when dealing with any suppliers of electronic equipment.

 

We do have warranties, however, it is shoddy at best and not properly implemented nor enforced, based on what I've seen so far. The minimum Service Warranty as far as I know is 6 Months, and for replacements is 7 days after purchase. However, the warranty for international items is complicated, the local resellers would normally function as de facto repair centers and offer "Local Shop Warranty" for such items. By that, I mean, opening it up themselves and trying to repair the parts themselves in the store, most of the time, they simply try to band aid the components to make the device at least "functional". They tend to not want to replace parts, considering it would cost them, which usually results in needing the item shipped overseas for actual repairs. If we need to have the item shipped abroad for repairs, then we also have the Bureau of Customs ( known right now for stopping a shipment of relief goods for typhoon victims because they refuse to pay for tax exemption but allowing a shipment of more than 3 Billion PHP worth of illegal substances into the country), the most corrupt department in the Philippine Government just waiting to slap a hefty tax on whatever it is you are having shipped back from abroad for warranty repairs, and getting away from such a tax legally would prove time consuming as well as frustrating. The BOC would hold the item until either you pay up or go through the legal processes which would drag on even longer, so most people just tend to pay up to simply get it over with.

Here is an article from our Department of Trade and Industry:
https://news.abs-cbn.com/lifestyle/09/24/10/lets-talk-warranty

Items bought abroad (even from other local stores in my country that also sells the kind of product or brand) are also VERY difficult to acquire a warranty for in here, even if they are covered under INTERNATIONAL Warranty. Here is an article for it:
https://ww w.yugatech.com/toys-gadgets/why-international-gadgets-dont-have-local-warranty/#sthash.IxJ68Uj1.dpbs#b0glMOGGg2WAxbUi.97

https://www.rappler.com/move-ph/ispeak/101979-ph-customer-service-problems

They are "working on it", and after a couple of years, as far as I am concerned, they still have not fixed it entirely. The DTI article above did state that International Warranty is honored here, but unfortunately... it is NOT, for the most part. DTI also issued a call to remove in-house policies from companies (Some of them actually only offer Local Shop Warranty and would not shoulder shipping fees OR even Taxes if you need to have the item shipped abroad for repairs and then back again.), but yeah... they are still present a couple of years later. They are usually too scared to take on big companies who have lots of money. Fighting back might prove difficult and costly and sometimes even dangerous, so people tend to just walk away.

There are some exceptions though, "usually" the Resellers who have set-up in the major malls offer full international warranty coverage, almost always 1 year. The catch is that, they sell their items at an astronomically high price as compared to other resellers and what they sell are usually the outdated models, and I mean severely outdated models. Rarely do any of these MALL-based resellers offer any of the new models, and I already consider models that is practically 2 years old as already new. And by my experience, whenever an item is brought to them for warranty repairs, they almost always go the route of the customer must have done something to the item for it to behave like this, or the item is working as intended by the manafacturer. Although, it does vary heavily between different stores, even within the same Reseller Company. And surprisingly enough, APPLE is among the few companies who actually offer decent international warranty coverage over here... go figure.

But anyways, if ASUS' Customer support is already terrible abroad, particularly in any of the more technologically advanced nations, just imagine how much worse they are over here. Currently, I am considering getting a Sager cause they do have an authorized reseller here in my country. However, I am much more interested in offerings from DELL, hence why I am really pushing hard for HIDEvolution, their International Shipping option is very appealing to me considering the state of International Warranties or warranties in general here in the Philippines.. That is my current hope of getting a good top of the line laptop that actually has real warranty. I do apologize for my extremely long post, just wanted to explain why I believe the warranties in here suck. The consumer always loses, one way or another. Although.. I am hoping that the situation would have improved recently especially with the new administration... DTI did become a bit more engaged and the Bureau of Customs is being threatened to be taken over by the military with their former head being sacked by the president himself... But international warranties are still rather complicated..

 

I went through the same thing with asus and my Vivotab rt devices. 3 of them developed ghost touch issues after about three months of use. Contacted asus and nothing. What happened to the year warranty. So after back and forth with them, I vowed never to buy, use or direct anyone to asus again.

 

Not to jump in Asus's defence but I'd share my view on this. As it was said before, the exact same horror stories can be found for any brand.There isn't a centralized way to actually compare numbers and choose a laptop from the manufacturer with the lowest statistical failure/horror story rate.

Having said that, I've joined Asus in 2013 with a G75VX and a few years later a 751JY. I had no particular preference to have Asus written on the laptop, my requirements were 17 inch, top end GPU, good/ quiet cooling and no insane pricing. Asus continuously checked these marks and so far I haven't had any problems.

 

As I said, my experience with GL702ZC was the opposite.
Incredibly loud fans during load (which make it almost unbearable to use the unit without headphones) and ridiculously bad quality control.
I am aware that certain horror stories exist across brands, but what I discovered with Asus is that when they apparently use AMD hardware, their execution on cooling and noise is consistently atrocious (same thing is happening with their latest use of mobile AMD APU's according to reviews).
And other people even complained about Intel/NV hardware as well.

Not going to risk going with Asus again until they have resolved these issues.

 

Here is an ancient post I made years back of ASUS laptops:

if you want a laptop that works, avoid anything from ASUS.


click on the spoiler:

Spoiler: My ASUS Laptops Experience

1) Returned my ASUS G751JY



2) ASUS = 0 quality, it's a matter of luck if you get a 100% working ASUS laptop, or any piece of hardware made by ASUS.



3) All the latest and previous last 3 Gen ASUS ROG laptops have USB port issues, it's all over their ROG forums



4) And old post I made 1 year back.......



All ASUS laptops has a problem with the left USB 3.0 Ports. You plug in a USB 3.0 HDD to the left top or left bottom ports and it will randomly keep freezing the laptop completely. That is for all G750 series, JX,JW,JH,JZ,JS, you name it. don't believe me, just hang around on the ROG forums and see the jokes of problems they have. pathetic for the amount of money you pay. problems with screens, auto dimming problem, contrast problem.


I wouldn't use an ASUS laptop anymore even if they gave it to me for free! cheap Taiwanese crap!


Did I forget to mention...


their implementation of Optimus is messed up...it is very tricky to force games to use your nVIDIA GPU unless you do a lot of settings and even then users on their forums complain that the freakin' games are using the Intel HD Graphics! LOL! horrible!


you want Testimony ? Please take the time to read this:


why ASUS? because people who buy ASUS cannot afford Clevo, no other reason on earth...that's a fact...I was one of them...


First laptop, 2 years ago..


G73Sw:


bought it and ran home like a little child wanting to see my lights in the chiclet keyboards....ooops...no lights...tried all driver updates..BIOS update...nope..


Called ASUS, they told me to bring it to the service center it's an easy fix!! whaaaat?? I buy a 2000 USD laptop and go to the service center next day? oh well..I did and they activated it with their BIOS tweak utility that they don't give to customers! great quality control Taiwanese Engineers! send out laptops for sale that don't work properly as advertised...


after 1 week...the screen started giving me fuzzy images...closing/opening the screen lid fixed the problem....wow!! what did I buy? a 1990 Toyota Corolla or a brand new gaming laptop??


They said they need to replace my screen! wow!! the laptop can't last a week without being repaired! i fought for a refund and got it after a long hassle...


next laptop...


ASUS G75VW,


ASUS decided to remove their awesome creative sound blaster audio chipset and put some cheap VIA audio chipset which made the subwoofer act like a center speaker rather than a subwoofer..


also..I only had the option to get the matte screen...oh well...people say matte is good...right? NOPE! not on ASUS! the ASUS matte screens look as if someone spilled grease all over them. very grainy image especially if you look at a white screen such as these forums or Google..if you look close..you can see the pixels of colorful rainbows! again shocked in awe for this cheap crap!


So I called ASUS complaining about the quality of the screen, they offered to change it to the 3D screen not coz I want 3D, but only because that is the only screen they have that is Glossy..


took the laptop...2 days..I get a call...sorry sir, we changed your screen, but fried your motherboard....we have no spare motherboards...so if you pay $500 USD we can give you a G750JX instead or you can wait till god knows when till we get a motherboard from Taiwan...


so I got the G750JX...


very bad driver support....ASUS released the win 8.1 drivers after 6 months of win 8.1 was released...anyone who upgraded while having the old drivers either got a non booting laptop after the upgrade due to outdated bluetooth/wifi drivers or had horrible problems....


next comes the 2D performance of their GTX770M....there is something not right about it! 3D was fine and performed as it should...but 2D was glitchy and choppy...imagine even a simple game of solitaire..the motion of the cards wasn't fluid...I used to get jealouse when I see my friends' Intel HD Graphics perform so smoothly in the Windows environment while my brand new gaming laptop cries in 2D...opening tabs in firefox...wow..another plethora of jerkiness / slow motion


next...they put cheap Atheros WLAN chipsets which cannot connect above 72 MBPS!! wow! had to pay 50 USD and get a Bigfoot Wireless N-Killer from the US and pay customs just to have a laptop perform like a normal computer


next.... USB 3.0 problems..


basically, I had to connect my USB drives to the right ports and the left ones were kept for my mouse and printer? why? because ASUS cannot produce a piece of hardware that functions right! they claim all ports are USB 3.0 and they are all in blue color...BIG LIE! it wasn't only me, I posted this on the ROG forums and every single one of the members verified the same!


I can't find my thread that I started, but here are 2 examples I quickly grabbed:


Asus G750 USB 3.0 Ports not working with some things


and


Is it normal that the top left USB port is very slow?


ASUS? HELLL NO!!


Worst case scenario, save some money and wait, then get a real gaming laptop from Alienware and be happy for life! rather than bite your fingers after you buy your ASUS


A quick Google search on the G750JX presents exactly what I experienced! I've probably formatted that laptop over 200 times twice daily just trying to make it work but every time some quirk happens...


USB 3.0 sooooo Slow on ASUS g750 jx [Solved] - Asus - Laptop Tech Support


USB problems G750 JX


Just got a G750JX, and with it, a whole suite of problems..


Asus ROG: G750JX-RB71 Screen Ghosting..


http://forum.notebookreview.com/asus-gaming-notebook-forum/727019-big-green-float-g750jx-screen.html


G750JX Cheap display, horizontal lines - www.hardwarezone.com.sg


Brand New Asus G750JX-RB71 has been crashing repeatedly


G750JX - 1day old - Black Screen and not Booting

 

If all of you hate Asus so much, why the hell are you posting in an Asus subforum? Makes no friggen sense. Seeing a trend here with the same people having crazy problems....makes me wonder if you guys are the real issue here.

 

Hardly, I posted here to relay my experience with Asus and because I owned their GL702ZC which kept breaking down.
Seemed appropriate I should mention these issues in a public subforum of Asus as it was on topic.

How are we (the ones who experienced problems BECAUSE of Asus) the issue?

 

you wonder about what you want and we will post what we want. This is a public forum for discussion and sharing user experiences, the good and the bad!

 

I had a $700 Asus X550 LNV with a Gf 840M it arrived with a bulging keyboard deck and keys that would get stuck (after a year no longer worked on battery even after changing that twice and has now completely failed). I left a negative review on Newegg after Asus pretended nothing was wrong. Also it had an issue where boost clocks caused the GPU to reach wattage limit and it would drop GPU clocks like a rock intermittently. I had to self mod the vbios to disable boost clocks and Asus could have used a similar fix to save many others with similar issues on 8 series GPUs in their laptops but they never did.

Now coming to my refurb Dell 7567 (Nov 17) I bought it for ~$700 including taxes it came with a 1080P IPS, I7700HQ, 8 GB RAM, GTX1050 Ti and a 1TB HDD. It had uneven core temps so I sent it in twice (FedEx will pick it up from your home) for same issue assuming improper heatsink contact and second time I asked for a 7577. Within a day they give me specs for confirmation of a fully loaded 4K IPS 7577 with a GTX1060, 16GB RAM, 512 GB nVME, 1TB HDD and even mailed my old 1TB BHDD back (gave me an extra first time as well lol). They basically gave me at the time a $1,200-1,400 unit for the price of a $700 unit, within 3 days of asking it was at home. First issue with a Dell and they took care of me unlike Asus that just pretended nothing was wrong. Dell would even call upon completion of each step of their repair process to keep me updated when I sent in the 7567 originally. I mean Asus does make some decent units like the UX series but support seems almost non existent should something go wrong. Also at least comparing high end Inspirons (not the crappy low ends)/Latitudes/Precisions with Asus high end equivalents units the Dell ones have always seemed more robust and well built.

Dell even let me have warranty after replacing my WiFi card and SSD while Asus told me that would void their warranty. The first time I sent in my Dell with my SSD they put the SSD in a anti static bag and returned it with a new 1TB HDD in the laptop because that was the “default config” though they didn’t touch my WiFi card.

I mean I may still buy an Asus in the future if support/quality ever got better but they seriously need to improve customer support granted there also some people who had issues with Dell, but still they are far more responsive, so this is just my personal experience. Every company will have dud models now and then but the good companies you will find are the ones who have good after sales support.

 

Don't be, brother. You're right to be pissed off. I'm truly sorry you had to go through this.

Asus is a special case on consumer negligence and quality control. Some of their products, in particular, are large hits and misses.
Years ago, I owned an Asus G750JM and it put me through hell and back. To this day, I have lingering PTSD from dealing with Asus customer care.
From failing power supplies, a busted motherboard, the numerous back and forths with the headaches that are asus customer care reps, etc. That broke me.
It's not the brand I write off entirely, but rather, their terrible dealings and outright disdain for their customers.
I can buy their products, but only from a reseller that will offer extended warranty and support over the item's lifespan.
In this case, I went with HIDEvolution with the current GM501GS XS74 (Zephyrus M) backed with the knowledge that HIDEvolution can be trusted to take care of such matters.
So far, no complaints.

There's one message they get, and that's voting with your wallet! Call them out, and withhold purchasing subpar products until this gets through to them. That's our power as consumers!
Our systems are long term investments, and the same care should be reciprocated by the vendor when dealing with support issues.

Mine was eerily similar to your experience. What's the point of an RMA if you're going to ship used, broken parts to the consumer after a repair? It's vicious, and insulting.

 

No offense, but the argument of 'vote with your walled' doesn't actually work... at least, not in the case of large companies like Asus.
If it was a small business where profits would take a noticeable nose-dive, then possibly, but otherwise, big companies like Asus can shrug that off as they have more than enough profits from their other products where more than enough people are seemingly satisfied with them (even if the quality is questionable at best). Plus, some people just shrug problems off and will either buy a new laptop/computer or just RMA the existing one if its under warranty rather than go through lengthy procedures that would force the OEM to give you a refund or a replacement.

Often times, people end up tied to Asus products after purchasing them because they have a hard time getting a full refund (most often, Asus might offer a replacement if it comes down to it - I was fortunate as I am in UK and am protected by consumer rights act of 2015, so I took it up with the retailer because it was ultimately their responsibility because they sold me a product not fit for purpose - and I had to threaten them with court to get a full refund - that was basically just over a year of owning the GL702ZC - but I also made sure to give the retailer all the facts about the laptop, copies of RMA emails, and pains that I went through with that unfortunate unit - and even then, I told them its possible that Asus might have messed up on the first batch, but a replacement was not viable it appears).

Companies like Asus may be more likely to take notice and act if we take them to court, or report them to various watchdogs - because that way, you are more likely to reach a critical mass that would effectively warn people about getting their products until Asus demonstrated that they sorted out their quality control.
Otherwise, a relatively small % of people (of corporate consumers) who abstain from buying Asus products because they experienced problems simply wouldn't work.

 

I had terrible issues with evga back when they made their own motherboards and voted with my wallet and never purchased anything evga again. Many people love evga though and they seem to have a dedicated following. So I've gone the msi / asus route ever since.

 

ASUS Hardware is pretty solid in my experience, but everyone's experiences with the products can be a little different. ASUS boards and GPUs that I have personally worked with have been great and still kicking. I have an old M32AD i5 4th Gen model of theirs that I've had to replace mostly the Intel Fan a few times for, but the board and GPU are still able to handle most of my casual gaming needs.

 

My experience with Asus Customer Support was legit the best i had till now. My PG279Q monitor started having terrible issue with large swats of pixels failing partially. 3 days after making contact and following requests about pictures, i got confirmation that they will replace my monitor with a refurb one. Not even a week after the first conteact, delivery guy came with the "new" one and took the defective one with him.

To my knowledge, not all brands have their own RMA facilitys everywhere or at all. I used to own a Clevo P370EM which i bought from Schenker Notebooks. Schenkers support was awesome, but their partner responsible for laptops in switzerland wasn't that great. Originaly my mainboard was fried, reason at that point unknown. Was 1 month without a pc/laptop until parts arrived for replacing. The moment i pluged the PSU back in the laptop, it died again. RMA didn't check the PSU for cause and cost me another month without laptop. Didn't have to pay a penny, but still, really ugly and i understand your frustration.

 

I mean my 2016 MacBook Pro with touch bar is barely holding itself together but at least the customer service is good.

Sent from my Galaxy S10 using Tapatalk

 

Man it's always hard to see people go through these kinds of stories. I've been there more times than I would like to admit. And to be honest no company is any better. They all come standard with a one year warranty and don't much care for how many years you've been loyally buying from them. They have your money and that's all they care about.

I won't go into deep detail, but I bought a laptop years ago off of ebay and it stopped charging. I sent it in for repair and wasn't covered under warranty because I wasn't the original owner. $800 later and a new motherboard I got the Laptop back. Same problem. When I was asked to send it in again I demanded a new power brick. Problem fixed. And they refused to refund me for the repairs.

This is why I will likely always buy an extended warranty with laptops. I like to aim for three years of use. And I'm no longer loyal to any manufacture. They're all pretty crap. But, I want to pc game on go so I'm stuck with them.

One of these days I'm gonna figure out how to build a pc in a suitcase and show them all.

 

I've honestly never had issues with any Asus laptop I had. I've had 3 Asus gaming laptops and have become a huge fan. I do think the owner has to be realistic and realize not much care is given to applying paste at the factory...so they need to do due diligence and repaste right away. I've also never had an issue with a few sager/prostar/clevo laptops either. Even an old school Alienware laptop I had ran fine...but that was back when Alienware used a prostar chassis.

But that was just luck I guess. These days I buy from big box retailers with a good return policy that way I sort the laptop out before the 30 day return period. That's the key. Any brand can have issues you just need to figure it out within 30 days and return right away should it have issues to the retailer to get your full refund. And just keep buying one until you get a good one. The mistake is that some people RMA instead, rather than return it to the retailer. Once you RMA you are at the mercy of whatever manufacturer you bought it from.

 

^ this made me chuckle

 

Hehe... took me a few seconds, but yes, I agree.
Why is he using a Razer if he blacklisted it?
Then again, he might not have had the option to return it for whatever reason.

Anyway, I wouldn't touch Razer.
The prices they ask for their hw are atrocious at best.
Similar to what Apple would charge... and their cooling is questionable at best.

 

Actually, I think at the time he didn't have a Razer. Then the new 15 came out and he couldn't resist himself

To be fair though, the new 15 and Pro are pretty good machines. Yes, they are expensive, but they certainly have their place.

I'm currently considering one purely because they have low fan noise in Balanced mode. Decent performance. And with a dbrand skin, I can take it to work without looking like MrGaMeRgUy.



*edit*
A GX701GX is my other option. Muuuuch cheaper than the Razer's here in Australia. And they have a local service centre in my state. Unfortunately, the styling isn't really my bag. And the fan noise isn't ideal.

 

Honestly, the Razer is not worth the price.
I got my Helios 500 With Ryzen 2700 and Vega56 for £1500 (was supposed to be £1700, but I got it on a discount).
And this thing is a BEAST.
I can seriously overclock this thing without the temperatures going up by any significant margin (that's how good the cooling is... I dare say it Acer did this thing great... the thermal headroom is enormous... you'd sooner hit the chip and power brick limit than you would hit the thermal limit, and its QUIET).

Seriously, for that kind of money Razer doesn't come close... and the closest they offer for a £100 lower price (£1600 in total - which is still £100 more than what I paid for Helios 500) is a 4c Intel CPU with 1060.

No thanks... unless these 'brands' get their act together and create a viable (properly specced) gaming laptop with good/reliable cooling for a low price, I'm going to go with affordable and quality build (Acer to the rescue - funnily enough, people used to make fun of Acer for it being a 'cheap brand' with 'bad hardware and all kinds of problems' - but my experience with Acer 5930G (from late 2008) which is still running strong as my nephews main laptop after 10 years has been pretty reliable/great - and now Helios 500).

 

I'd take my Helios 500 with me to work and I wouldn't really care what others think nor say a word... unless someone tried to make it out to look 'ugly', at which point I would 'kindly' point out just what it can do in relation to what their 'thin and light' can do.

But far from it, most people who saw my Helios 500 say it looks really good (from an aesthetic point of view). Sure its bulky (thick), but I don't mind considering how quiet it is when I put it through 3d Studio Max or intense gaming and how low temps are.

I call it 'the monster'... my flatmate actually pointed out how thick it is the first time, and when you add the power brick to it all... heh, lets just say 'the monster' was a suitable nickname (but in a good way).

 

I mean, that's fine. But I can't bring something with "Predator" written on it to a presentation
But honestly, even with a dbrand skin, the green USB's on a RB15 aren't ideal. I'll likely end up using a Matebook or Surface for work.

I currently use a GT62VR 6RE... pretty similar to your Helios. Still really powerful and extremely quiet. Chunky, but I prefer that over thin and hot/loud. I'd be very happy to replace it with a new fat beast... problem is all the RTX gen machines seem to be jet engines.

 

I don't think anyone would care too much if your laptop says 'Predator' during a presentation, since the laptop is not the focus (but rather, the presentation is).
I certainly wouldn't... and even if it came up, people would likely make a few jokes, I'd then politely humiliate them with the specs and cooling capabilities, at which point we'd move onto the presentation.
It would certain 'break the ice' in the room if anything else.

As for getting a machine with RTX... simple solution: Don't.
Get an all AMD laptop instead. I think that upcoming Zen 2 machines with Navi will be really great (and possibly more affordable than Intel/NV counterparts).


To be honest, you don't need RTX, and AMD can do both DLSS and RT via compute easily enough through open source. AMD actually submitted a proposal for hybrid RT which doesn't use proprietary hw, but rather focuses on existing software and hw optimizations to enable Real time Raytracing without performance losses. And in regards to DLSS, they can do it via MS api apparently without quality losses.
And even in the case of RT, you won't notice virtually any difference in modern games... you'd need to be perfectly still mostly to notice it for the most part and even then you're usually incurring large performance losses (similar to going from 'High' to 'Ultra' preset in games - usually not worth it because the visual changes are minimal which you won't even notice for a large performance impact).

As for your GT62VR 6RE... its a good machine... and to be honest, depending on how old it is, even I wouldn't have a need to trade it for a new one anytime soon (unless the Intel security patches wreck the CPU performance - which they have).
MSI has some good ones on their hands, but they soiled their image by specifically saying they will AVOID Zen 2 and AMD hw in general because it could damage their relationship with Intel.

On one hand I appreciate their honesty (for a change), but on the other (and unless they change their stance on using AMD), I personally couldn't really support them by getting their products (unless I didn't have any other option).

 

Get a MSI, GE75... Best advice is, always buy a system from a retail outlet and test it before accepting it... it is possible for me here in malaysia and am having my 2d MSI laptop and couldnt be more happy

 

Hmm sorry, but something like that happens
but three times .. there is something wrong,
either it was or was it the wrong OS system and configuration, like CPÜ speed and RAM size and frequency speed.
Best given warranty, otherwise you would have to adjust all the hardware to the software and their configuration.

 

The ROG laptops should be relatively safe to purchase, as they should come standard with 1 year ADP. The 1 year ADP should cover everything including break/falls/water spillage and basically anything else.

I mean, it's obvious the customer service is nowhere near as good as Apple, but the ADP does seem superior than Apple's 1 year "limited warranty".