ASUS and RMA

Greets.
I wonder: how can ASUS RMA CEnter determine if we open our notebooks.
For example, if I open my W3N and put more RAM, and when I need some RMA service I take back new ram and put there old ram that came with nb, how can they tell I open my notebook?
I hear about some ink on bolts, or magnetized bolts.
I'm curious to know if there is such mechanism to know that.
Thanks in advance.

 

To my knowledge, nothing like that on the ram or HD. If you RMA it, you just need to replace the original parts so don't ebay them.

 

Uhmm. I thought that too, but now I'm not sure.
Maybe proportable can give me a hand

 

They will not know, they will not check and if they do know they will not honor their void policy. Thats my hunch

 

Eddie,

That's a horrible thing to tell a customer. Policies are there for a reason and giving someone a false sense of security is really not a good idea. Don't be stupid and send your computer in without the original parts. Asus has set a policy because apparently a lot of the time, issues they recieve have to do with parts they didn't install. If what you installed didn't cause the problem, you're probably not going to have a problem. But if you install and parts and leave them in there and something is discovered that they feel was caused by someone messing around in the system, you're going to be quite dissappointed as anyone would expect. Even if you remove the parts you installed.... if some how you shorted out your motherboard when you were playing around with the ram, it's something they can and will find out.

So yes, you can play it safe and the chances of physically screwing something up are slim to none, but for someone to say they won't void your warranty without know exactly whats going on is quite premature.

To my knowledge, over the years things have gotten quite advanced. You're not going to trick anyone, but the one thing they want to make sure you don't screw with is the cpu. That and the wifi card have warranty stickers on them. The motherboards all have what looks like rice paper stickers which turn colors when exposed to and sort of liquid (spills, high humidity, etc) .... Those are things that help them determine exterior causes to problems...... but I'd be careful regardless..... do NOT sell your original parts and do NOT buy an ensemble in another configuration because you won't have those original parts to use.

 

Alright.
So, if for example I install some new HDD and some new ram, and then my DVD screws up (at another time, not directly related to my hdd or ram) I can put my old ones and send it back to warranty, and they will honnor it.
That was my doubt.
Of course, if I damage the laptop installing this things, I will not send it back to RMA because it would be my fault.
Thanks for the information

 

Yeah..... well they're replacing the dvd drive... nothing you could have done would have screwed up that drive....... If you shorted out the mobo (like I said) ... then obviously it can be attributed to that and they'd call you on it..... but never the less, if you *had* to send it in, swap the parts and try the system with the old parts also. There have been occassions where say a stick of ram dies and no one knows what's going on.... then it gets back to asus and they test it and have to tell you that your stick of ram that you installed was the cause of the problem... then you're going to be paying for their time and shipping........


But your understanding of "your fault" isn't what everything thinks. There are plenty of people out there and even in this forum that think it's cool to off load their problems on someone else....... so most of the wording of these warranties is for those type of people, not the ones who will realize they screwed up and then say call Asus up for the spare parts they damaged..

Now, keep in mind, this is ALL US Asus policy and I know for a fact the Asus' European offices are as strict as they come.

 

Never told anyone to go ahead and void the warranty. I think the main issue here is adding ram and the notebook has no warranty seal on ram. I dont have a doubt that if someone starts messing with the cpu someone will raise an eyebrow. So far we have not seen reports of asus refusing to rma a modified unit and i am pretty sure countless cases have occured. Take it how you want it but play it safe. I am not telling anyone to go ahead and disregard the warranty.

 

That's because they've put their policy in place and anyone who willingly sends in their system without the origianl parts would be a little crazy just to test this theory out. Now, the new wording in the policy did go into effect only, what... 4 months ago? In that time I wouldn't really expect many problem, if any at all......

I didn't say you told them to void the warranty, but you did say they won't know and basically that they don't even follow their own policy that they took the time to make up. Again, not saying you told them to do anything, but just because it may have happened in the past or between dealers and so forth, certainly doesn't mean they're not on top of things today. From what I've heard with the explosion of their notebooks in the market (compared to this time last year and certainly to 2-3 years ago) means that their notebooks are getting into more hands of the average person and not just the IT guys who were our main customers for the first 3-4 years we were in business. This has gotten them more in line with major companies as far as who they have to deal with issues. When you say they aren't going to void their warranty if they do this or that, don't be so sure. I'm fairly certain your comment can't hurt you at all, or I would have gotten in touch with you to let you know something could come of it...... but when you say that, if someone does send in a unit and Asus refuses to take care of a problem for whatever reason..... you certainly don't want them saying well this guy here told us you don't really follow your policy.

It's just that it's going to be that one person who is going to have something like this happen to them. I'd say the same thing because in the past when they didn't have many notebooks out there at all, things were more lienent and certain things were ok...... like us dealers changing out components for customers. We had once customer who privately needed a 7200rpm hard drive. It wasn't something we ever offered online, but the schools we deal with certain need modified versions of stuff (this was a long time ago prior to Asus specifically asking everyone not to do that) ....... but Apparently there was a rebate on the W1 at the time. The customer sent in their info and they were refused the rebate because they got a modified unit. We had a contract with the school and that's it..... and somehow this student found the rebate on Asus' site and then wanted to try to submit it. It's the same thing when it comes to warranty. There is a reason that if a dealer modifies an ensemble, Asus voids the warranty.