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    Help! WiFi Issues with Zenbook 14" Ryzen 4500U MX350

    Discussion in 'ASUS Reviews and Owners' Lounges' started by Pardo, Dec 30, 2020.

  1. Pardo

    Pardo Notebook Enthusiast

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    Hello!

    I bought the Zenbook 14" Q407IQ (2020), which comes with the Ryzen 4500 and NVIDIA MX350.

    The laptop is great except for one problem: the WiFi.

    My ping is stable most of the time at 30ms, both in games and browsing the web. The rest of the time, it's unstable, with the ping spiking to 300-1000ms and sometimes timing out completely. Sometimes this happens randomly when the laptop is simply idling with no activity, and perhaps more often when the GPU is under load.

    I have tried using both the automatic driver found by Win10 device manager for the Intel WiFi 6 AX2000, as well as trying more up to date drivers using the Intel Driver Support Assistant tool. Win 10 is fully up to date, BIOS is up to date.

    Does anyone have a solution? Thanks!

    P.S. I have another laptop, a 2017 macbook pro, which has a perfectly stable 30ms connection 100% of the time, no issues.
     
    Pardo, Dec 30, 2020
    #1
  2. Spartan@HIDevolution

    Spartan@HIDevolution Company Representative

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    What driver version are you using?

    The latest is: Intel WLAN Driver v22.10.0.7

    LAN/WLAN/Bluetooth Drivers
    Make sure to right click on the file you just downloaded, go to Properties, then hit Unblock from the bottom right as it may be blocked since it was downloaded from the internet, if you don't do this before you r extract it, then all the files will have a Blocked status and may not be installed properly.

    To prevent this automatic blocking of files in the future so you don't have to go unblocking every file you download to ensure it runs properly, follow the guide in this thread:
    http://forum.notebookreview.com/threads/are-you-sure-you-want-to-run-this-file-yes-or-no.825668/
    Killer E2X Ethernet Driver v9.0.0.50

    Killer E2K Ethernet Driver v10.038.1118.2019

    Killer E3000 Ethernet Driver v10.039.212.2020

    Killer E3100 Ethernet Driver v1.0.0.13

    Killer 1550/1650/Intel WLAN Drivers v22.10.0.7

    Killer 1202 WLAN Driver v10.0.0.355

    Killer 1435-1535 WLAN Driver v12.0.0.938

    Killer 1525 WLAN Driver v12.0.0.448

    Killer 1550/1650/Intel Wireless Bluetooth Driver v22.10.0.2

    Realtek GBe LAN Driver v10.043.0723.2020

    Also consider updating your router's firmware if there are any updates and if your router has any kind of built in security (such as a TrendMicro Antivirus built in or whatnot) I would disable that.
     
    Spartan@HIDevolution, Jan 1, 2021
    #2