help with apple.com sending in mbp?

ive looked on the site for warranty information for sending in my mbp to be fixed but all i ever come across are locations to bring it myself, unfortunately the closest place to bring it is like 2 hours away and i dont feel like bringing it there. is there a way to send it in to be looked at/fixed?

i have a mbp 2.2 - sometimes it doesnt wake up and its really pissing me off. its a risk every time i close the lid..

anyway is this possible to do cuz i cant find it..

side note: did everyone that got a free leopard OS for buying a mac during a certain time before the release only get an upgrade disc? i did and im sort of pissed that i cant do a clean install with leopard

thanks for any answers

 

Hrm, I would ask support for a clean install disc. My friend bought his mac right after leopard came out, but it came with tiger installed, but a full version of Leopard as well.

I feel your pain with the sleep issue. I had that problem until I upgraded to Leopard. Unfortunately I didn't have a space of even 3 or 4 days I could afford to go without my mac to send it in during the warranty period.

For sending it in for repairs, I thought that Apple would have sent you a box and shipping label when you talked to support?

 

I think the sleep issue is an OS X bug, not a defect in your MBP. I've noticed sometimes OS X won't wake up, or will be VERY laggy at times when it does, however waking Windows up never gives me trouble...

 

Are you running Tiger right now? I do believe it is an issue with Tiger. Not once since I've upgraded to leopard (about a week or two after release) have I had that happen. I put it to sleep 3-4 times a day now and have yet to see it come up with the black screen and fail to start.

I however still have an issue with it detecting a ghost monitor.. sigh...

 

No, I'm running Leopard.

 

Really? hrm... Now I'm scared to do a clean install down the road and have the problem again! While most of the problems I have in OS X are very minor, the sleep problem is a real big problem.

Here is a possible work around for it though. I noticed that if i attached an external monitor, it would wake it up. I think it actually involved an issue with the display turning back on, but everytime I had that problem connecting a monitor woke it up.

Give it a try and see if it works (try even just connecting the dvi->vga dongle).

 

I think I found out what the problem was...... I guess it's my impatience. I just tried putting it in sleep, and opening it up again. I was greeted with a black screen, but I heard the HDD and CD drive spinning. After about 10-15 seconds it turned back on. I took the CD out, tried it again, and it was near instant coming out of sleep. I guess it just takes longer with a CD in th drive, since it reads it first i guess.

 

I noticed that the display is the very last thing that gets turned on when I wake mine up from sleep. Odd though that it takes longer to wake up when you have a cd in.

 

wow. Ok. I just thing it's still a bug in the OS. I was just trying it again. It didn't wake up. I had to close and re-open it several times for it to come back, and now it's all lagging. Guess it waking up that other time was a fluke, haha.

 

Hrm... try what I suggested with connecting the monitor. Just curious if it works for you.
Yeah, see... mine would never come back awake, no matter how often you tried to open/close the lid.

 

I will try it later, as I'm in the middle of something and my monitor is tucked away in a closet since I don't use my desktop anymore. I'll get back to you with the results.

 

Ok. So I did some other tests. I shut down MSN before I put it in sleep mode, and put it in and out of sleep twice, with an almost instant boot up when i lifted the lid. I also turned off SMCFanControl, so it's one of the two that are causing this problem.

EDIT: I turned on SMCFanControl and tried this again, twice. It seems that the outdated-ness of MSN is causing the sleep mode to not work properly....

EDIT 2: maybe not. I tried it with MSN off and it woke up and was very laggy again. This just seems to be random >_<

 

I did some digging. Check this out: http://discussions.apple.com/thread.jspa?messageID=6074931



Someone mentioned iStat Pro being the culprit, so if you are running the widget, turn it off and see if it fixes it!

 

weird! I have istat, but since my upgrade to leopard, no issues waking up.

 

Well, I just took it in and out of sleep 5 times. And it woke up instantly every time, and there is no lag at all now. I'll give it a few more tries and see if it's real and I'm not fluking out like the other times.

 

hmm i have istat and smcfancontrol ill have to try some combinations of running the two to see how it works out

 

Well Sleep mode has been working flawlessly after closing iStat Pro yesterday. So I can only conclude that was the issue.