The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    applecare and scratches

    Discussion in 'Apple and Mac OS X' started by chuney03, Jun 10, 2007.

  1. chuney03

    chuney03 Notebook Enthusiast

    Reputations:
    6
    Messages:
    21
    Likes Received:
    0
    Trophy Points:
    5
    hey everyone.
    im about to take my macbook to the apple store to fix this clicking sound when my lid is opened from closed position and i had a question. ill be taking pictures of my macbook before taking it in. i was wondering if anyone had an experience of taking in their laptop in and getting it back with scratches that werent there before. what do you do if this happens? thanks for your input.
    -chun
     
    chuney03, Jun 10, 2007
    #1
  2. zadillo

    zadillo Notebook Virtuoso

    Reputations:
    421
    Messages:
    3,770
    Likes Received:
    3
    Trophy Points:
    106
    Normally the people at the Apple Store (and in Apple's repair centers) are very careful. When I've taken a machine into the Apple Store, they laid the MacBook out on a microfiber cloth, etc. so scratches would be unlikely.

    If they did scratch up your MB, you would probably need to complain to them and have them do something about it. But they don't normally do that kind of thing.
     
    zadillo, Jun 10, 2007
    #2
  3. bmwrob

    bmwrob Notebook Virtuoso

    Reputations:
    4,591
    Messages:
    2,128
    Likes Received:
    0
    Trophy Points:
    55
    Just a few weeks ago my MB went in for repair of a non-working screen. When returned, the lid wasn't just scratched, it was deeply gouged over the entire surface. When I noticed the damage and showed it to the store manager, she immediately had it sent back a second time . . . for a new lid. When returned the second time a few days later, the machine was immaculate once again.

    Taking pictures of your MB before repair is a good idea, though what happened to my machine, I'm sure, is an isolated incident. Aside from this particular instance, my own experience with Apple/Macs has been very good.
     
    bmwrob, Jun 10, 2007
    #3
  4. shazzoz

    shazzoz Notebook Consultant

    Reputations:
    183
    Messages:
    282
    Likes Received:
    0
    Trophy Points:
    30
    oh sure, bmwrob ... you expect us to believe you didn't scratch that lid yourself??

    (j/k, of course). Recently sent my MacBook in for palm rest replacement ... came back looking like new.
     
    shazzoz, Jun 10, 2007
    #4
  5. chuney03

    chuney03 Notebook Enthusiast

    Reputations:
    6
    Messages:
    21
    Likes Received:
    0
    Trophy Points:
    5
    thanks for your replies.
    sounds like applecare has a good reputation and service.
     
    chuney03, Jun 10, 2007
    #5
  6. PR0DiGY

    PR0DiGY Notebook Consultant

    Reputations:
    1
    Messages:
    184
    Likes Received:
    0
    Trophy Points:
    30
    Yeah apple care is great, well I haven't had to take a laptop in, I get my MPB soon w00t.

    Anyway, once I broke my iPod.. plugged it into a friends computer and it just blew up =\ ...

    So I took it to the apple store, they don't even need proof of purchase, they just look at the serial number to see when warranty expires.. and they just gave me a brand new one which was great
     
    PR0DiGY, Jun 10, 2007
    #6