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    "We'll call you back"

    Discussion in 'Apple and Mac OS X' started by krieger, Jul 11, 2007.

  1. krieger

    krieger Notebook Enthusiast

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    Bought a Macbook Pro a few days ago from the website (Canadian), should get here in a few weeks, that's wonderful. Tried to call up apple during business hours about a credit card charge that didn't seem to line up and heard a something I'd never come across before:

    "Hi, can i have your number? We'll call you back in the next 24-48 hours."

    ...Excuse me? I just bought $2500 of laptop and you'll call me back? This was the 1-800-692-7753 number off the apple store website (only number I could find), and not call me back about my issue, but just call me back to find out about my issue. Now this being the first time I've used the apple store, or bought anything apple for that matter, I'm kind of wondering is this standard? Is that just the store/infoline or tech support too? The charge issue has been cleared up (by me, still haven't heard back from them), but I find it a little concerning that even Dell has live bodies there when you call (outsourced as they may be). Someone please tell me I just got 'lucky'.
     
    krieger, Jul 11, 2007
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  2. Sam

    Sam Notebook Virtuoso

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    I think you got lucky :p. Maybe unlucky is the word for it, but Apple does have live bodies. In fact, AppleCare's call centers are all in Canada or USA, so you don't need to speak to people with Indian accents.
     
    Sam, Jul 11, 2007
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  3. tiger1234

    tiger1234 Notebook Geek

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    Thats is a surprise. I think you got unlucky. I have owned Apple laptops for last 6 years and have never experienced anything of that sort.
     
    tiger1234, Jul 11, 2007
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  4. CodeMonkeyX

    CodeMonkeyX Notebook Deity

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    Yeah I would rather wait 24 hours and get a really well trained support agent that can help me right away, and knows what they are doing. Instead of getting someone right away that only knows how to read solutions of their computer screen.
     
    CodeMonkeyX, Jul 11, 2007
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  5. krieger

    krieger Notebook Enthusiast

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    I don't mind waiting a day for serious tech support, definitely better than some knob asking me if the 'cod es plucked in'; I just have a problem with waiting that long when all I need is someone to explain why my invoice and bill don't agree. Nice to hear that isn't standard practice though, thanks guys.
     
    krieger, Jul 11, 2007
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  6. CodeMonkeyX

    CodeMonkeyX Notebook Deity

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    Maybe try different times too. I would imagine they would be quieter in the morning? Just when they open support.
     
    CodeMonkeyX, Jul 11, 2007
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  7. krieger

    krieger Notebook Enthusiast

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    That might do it. I called around 9am Pacific time, but the Canadian call centers are almost definitely out in Quebec/Ontario. Lunch break might not be the best time...
     
    krieger, Jul 11, 2007
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