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    Taking Macbook to the store, any sugestions?

    Discussion in 'Apple and Mac OS X' started by ivnds, Mar 19, 2007.

  1. ivnds

    ivnds Notebook Enthusiast

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    ok so, im having a screen problem on my macbook and im taking it to the store to get it checked, hopefully fixed too!.
    Is there anything i should do before this? I alredy did a backup, but maybe i have to take the extra Ram i have there [ 2gb ], or delete my personal files, or some apps that i should only have trials from ;)

    Also, is there any special way of dealing with the genius' ? just so i get what i deserve and they don't tell me this was because of me jumping on it, witch i didn't!.

    Any tips are welcome!
     
    ivnds, Mar 19, 2007
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  2. jujube

    jujube Notebook Deity

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    make an appt. ahead of time if you haven't already - sometimes they can be quite busy.
     
    jujube, Mar 19, 2007
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  3. JimyTheAssassin

    JimyTheAssassin Notebook Evangelist

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    Take photographs of everyside, noting any damage,scuffs scratches, just incase it comes back to you MORE damaged and Apple then claims that it was that way prior. It's just for piece of mind since they're supposed to inspect and note everything before receiving it from you into their care, and should fix any new damage, should something occur. Removing the extra ram is standard protocol. Backups are smart incase they need to factory refresh the OS. As for "non-trial" software that is being used for an "extended-trial" ;) I would probably consider Uninstalling it. Chances are they could Analyze the software and realize there are "illegal exceptions". I don't know if they would do anything with the information, because sometimes there are reasonable explanations for something to come up as such.
     
    JimyTheAssassin, Mar 19, 2007
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  4. ivnds

    ivnds Notebook Enthusiast

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    Isn't snooping around on my files an infrigment in privacy or something like that?


    I went and they weren't able to take a look at it, they said they were full for the day, ill have to come back earlier next time.

    thanks for the tips!! although it seems like a really bothersome process to do, and then go to the store, and having them tell me, " oh thats nothing, and your fault!" , well see i guess.
     
    ivnds, Mar 19, 2007
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  5. ivnds

    ivnds Notebook Enthusiast

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    ivnds, Mar 20, 2007
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  6. cashmonee

    cashmonee Notebook Virtuoso NBR Reviewer

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    I would take out the RAM if it is third party. If it was a customized macbook then leave it.
     
    cashmonee, Mar 20, 2007
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  7. JimyTheAssassin

    JimyTheAssassin Notebook Evangelist

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    I don't think they would actively search for illegal software, but they may run a diagnostic to be sure things are running normally and uncorrupted to make sure software isn't the issue. I can't say whether they'd do this for sure. The diagnostic may find what they call "illegal exceptions", which doesn't necessarily mean you have illegal software. But it's a clue. I don't believe they can investigate it, but they may note it. On the note of privacy, if you have infringed on copyright, good luck fighting that one. I would play it safe if you're worried. But I think chances are good nothing will happen if you leave it. I know "someone" who had "illegal exceptions" on a work machine that had to left to be worked on, and have a drive transfer. The tech noted a few "illegal exceptions" when they picked it up, but said...it happens...from time to time. A couple programs were hence...disabled upon return.
     
    JimyTheAssassin, Mar 20, 2007
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