What's the normal way to go about this?
During a very very bad weekend (my girlfriend is seriously ill and getting worse - she collapsed in the living room and as I ran through I tripped over my headphone lead sending my macbook pro onto the floor with a horrible crunch) I managed to damage my new macbook casing.
At the moment it works fine but the lids now out of alignment - meaning it doesn't close properly/shut down without hitting the sleep button.
Now - I love that computer and would really like it repaired - but aren't sure how I go about this? Contact apple? Go into one of the stores?
I'm in the UK and expecting to pay for the repairs not hoping for some insurance.
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I would go into one of the Apple stores. The may be able to fix it right there if they can get or have the parts. If they can't Im quite confident that they will arrange to have it fixed through Apple Care. You will ofcourse have to pay...
I hope your girlfriend gets better soon, and good luck -
if apple charges you to fix it, it has nothing to do with applecare.
hope your girl is feeling better, and i hope you didnt kill her for breaking it -
Ditto about hoping that g/f feels a bit better.
I don't which part of the UK you live in but you do have a few options.
Firstly do you not have accidental damage cover because if you do this would be covered.
Also you could look on Ebay for spare parts like here and take it somebody it to be fixed-
http://search.ebay.co.uk/search/search.dll?from=R40&_trksid=m37&satitle=macbook+top+case
http://search.ebay.co.uk/search/search.dll?from=R40&_trksid=m37&satitle=macbook+bottom+case
I don't know if your computer is still under warranty but if it is you may not want to admit this to Apple.
If you cannot fit the case yourself then i can recommend a few places in the UK. I don't know where you live so this may not be helpful to you.
I have used this company before to have an iBook Clamshell fitted and they were great. They came round to pick up my computer and i could not fault them. Prices with them are decent as well.
http://www.dandgcomputerservices.co.uk/pcrepair.html
I have also used Mr Systems before in London for a paid job and they were great also.
http://www.mrsystems.co.uk/
Also i have read good things about Micro Mend and they are based in London.
Also i have heard good things about LogoSystems in Greenwich in London.
http://www.logosystems.co.uk/macintosh.html
This company is also very good for getting spare parts. I have also used them before and i would recommend emailing them to ask if they have anything in stock that they do not list on their website. They are not based in the UK but they are in the EU and they had a replacement iBook case to me in three days.
http://www.xs4trade.com/catalog/index.php?cPath=82_31 -
Thanks for the kind words folks (sadly she has the kind of illness involving wheelchairs and carers - so just one of those things) and some good advice. Having had a better look at it it looks like the back right hand hinge is... pushed down... somehow.So when the screen is open the back right side is forced up a bit and when I try and close it the lid stays about a cm above the latch and slightly out.
Weirdly I have to admire the solidity of the case - as any gentle pushing on my part refuses to so much as budge it - it might has well have been built that way.
I'm based in brighton - and my first quote was from one of the shops here for around 300 pounds and 2 weeks work. Painful enough that I suspect i'd give that a miss... so thanks for the links - I'll try them all out!
Repairing a macbook
Discussion in 'Apple and Mac OS X' started by ASyme, Nov 13, 2007.