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    Question about Apple's warranty

    Discussion in 'Apple and Mac OS X' started by yun, Jan 28, 2011.

  1. yun

    yun Notebook Deity

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    My ipad didn't power on yesterday, I believed it was hardware issue so I called apple.
    The guy told me I will be charged for 30 next call..
    It was fixed through the phone. He told me it was multitasking shut the ipad down.

    So, my question is, does all apple product only come with Hardware warranty but no support?
    That mean I have to pay $30 every time I contact apple, will I?

    It scared me a bit, I probably won't buy any product in future if I have to purchase their additional warranty. :( :(
     
    yun, Jan 28, 2011
    #1
  2. masterchef341

    masterchef341 The guy from The Notebook

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    you can get support through a scheduled appointment at an apple store.
     
    masterchef341, Jan 28, 2011
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  3. CitizenPanda

    CitizenPanda Notebook Deity NBR Reviewer

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    You take it to an Apple Store...
     
    CitizenPanda, Jan 28, 2011
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  4. yun

    yun Notebook Deity

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    But.. the closet apple store is 20 miles away....

    So I have to do 4 trips for an apple product in order to repair?
    Doesn't sound good to me, compare to HP/Dell/Lenovo, they all have free phone support or online chat.
     
    yun, Jan 28, 2011
    #4
  5. CitizenPanda

    CitizenPanda Notebook Deity NBR Reviewer

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    Pretty sure you can mail in Apple products too.

    You get 90 days of phone support, I think.

    Yup, Apple phone support is inferior to the industry standard.
     
    CitizenPanda, Jan 28, 2011
    #5
  6. blue68f100

    blue68f100 Notebook Virtuoso

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    If you have the Apple extended warranty it give you 3 yrs of Free Phone support.
     
    blue68f100, Jan 28, 2011
    #6
  7. SP Forsythe

    SP Forsythe Notebook Evangelist

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    Nothing is ever free, per se. It is instead included with the sales price. You are buying the service in advance.

    Just a neurotic pet peeve of mine forces me to chime in. LOL
     
    SP Forsythe, Jan 28, 2011
    #7
  8. princealyy

    princealyy Notebook Evangelist

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    that is why I always go to the forums first... and then try to go to the mfg if needed....

    Forums are a wealth of information ...
     
    princealyy, Jan 30, 2011
    #8