Well Ive been going nuts with the macbook that my girlfriend owns.
Lets start a little backround.
On September 16,2010, my girlfriends little netbook of over a year broke down and she needed a laptop for school. I went out and bought her a macbook considering Ive never had a problem with apple (Owned a macbook, 2 iphones, and several ipods) as an early christmas present. I thought that she would have no trouble at all anymore since these are supposed to be well made computers with hardly any problems.
Everything was fine for this first couple months, then it all went downhill. About 3 weeks ago, her computer kept starting to get random kernal panics upon opening it up from sleep. We brought it to the apple store, they ran it through their tests, and said nothing was wrong with the computer but they would reinstall Mac OSX just incase.
We thought all was fine but then a couple days later, the kernal panics started happening again. I brought it back to the apple store (Got there at 5, waited til 7 even though I had an appointment...). They said it was a problem with the sleep state virtual memory and they deleted and reset that. Once I got the laptop back to her at home, it would not boot at all. Needless to say, I was furious. I brought it back to the apple store and they girl at the counter just says "oh yeah that was my fault" and tells me they need to reinstall Mac OSX AGAIN! I said whatever and told them to do it. I was there from 5 pm to nearly 10.
Now, all should be fixed right? We brought it there three times, it shouldve been fixed. Nope! Today, another kernal panic. I brought it back and they tell me they need to send it out. Thats just great. School just started and my girlfriend has an online class and this is the only computer they have in the house. Why didnt they send it out when I brought it the first time? Thats ridiculous. Worst of all, the guy at the apple store told me if they cant get it to kernal panic, theyll just send it back without doing anything. They asked me how I get it to panic, but it just happens at random when opening the laptop from sleep.
So after spending 1069.99 for a laptop, Ive had nothing but trouble with it. She's had it for less than 5 months and apperently the Apple Store cant fix this problem after going there three times.
Is there anything else I could do? I just want her to have a working laptop. Hell, I couldve just bought her another $400 netbook that probably wouldve lasted longer than spending nearly $1100.
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reinstall OS... still kernel panics.. yeah, you try one stick of memory at a time and see if it stops. Its usually always a bad stick of memory. Its quite easy for RAM tests to pass as good on bad memory... if the "geniuses" never tried replacing the memory.. then they aren't too bright.
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Apple should have ran the ASD "Apple Service Diagnostic"
on it and that should have found the problem the first time. -
Also, what should I do if it comes back from the repair center and they say nothing was done because they could not replicate the issue? (even though i brought it into the apple store with the Kernal Panic screen still displaying) -
CitizenPanda Notebook Deity NBR Reviewer
Kernal Panics are not good, they are usually indicative of a hardware or serious driver problem.
I had a Macbook once that would kernal panic all the time and I had to return it. It had to do with the WiFi stack I believe at the time... summer of 2007 I think. -
And after they reinstalled OSX on tuesday, my girlfriend did nothing on the macbook but go on the internet. She did not install anything. I dont understand how this keeps kernal panicing if its not a hardware issue, according to apple, and since OSX was reinstalled twice... -
toyota_scion_tc Notebook Consultant
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blue68f100 Notebook Virtuoso
It's time to talk to supervisor at the Apple store. Apple use to have a policy that if a Mac came back 3 time and not repaired they would give you another Mac. I've know several friends that this has happen with.
I think it's a hardware problem, either ram or system board.
Constantly installing and reinstalling is getting you now where. -
Once I receive it back from repair, if it happens again, Im demanding a new mac. -
Let us know what happens next
I am curious.
I had a colleague who had a bad experience with the apple store. He had an iMac and somehow the motherboard or something inside fried (he has seen smoke coming out)) when he used an external HDD. He went a couple of times to the apple store, and they finally shipped the computer to US. In the end he had to wait two weeks until he got it back. They did not want to replace it because it was after 30 days. So, I was kind of disappointed hearing this. You'd expect better quality for these computers.
My daughter bought a toshiba laptop 2 years ago and she never had any problem with it. Price? 450$. -
This is something that happened to us too, and the RAM was bad (we did have an after market RAM in our unit which caused the issue)
But this was in a 2006 model ... the original MBP with intel....
Hope that you get this taken care... best of luck -
Itll be back at the apple store tomorrow. I dont think they did much though...
They received, repaired, and sent out the laptop yesterday. I checked at 11 am est yesterday and it was already sent out. That seems awfully quick to repair the laptop and test it. -
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Got it back today. Says they replaced the logic board.
Hopefully the kernel panics are done. If it happens again, Im bringing it back and demanding a new laptop. -
It happened again...
Off the the apple store! -_-
edit: Received a brand new macbook. Hopefully thats the last of the troubles. -
Wow that was a fast replacement.
You had a new one within 34 minutes of your
Do you live in the mall or store? -
I went in and asked for the store manager and told him my story. He took it to the back, brought out a brand new macbook box, opened it in front of me, gave my the laptop and a receipt and we parted ways.
Checked the serial number and its covered til 2/4/2012. -
GREAT SERVICE after a failed repair attempt.
So something failed along the way, if they changed the logic board, then they may have used the same old ram and hard drive & optical drive
One of them had to be flawed...
That's all that was left...
edit:
Well there is logic on the magsafe board as well that could have played into the mix -
blue68f100 Notebook Virtuoso
Glad they finally took care of the problem.
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glad to hear it fixed and sucks you had to go through that trouble. As for sending it in problems, my Apple Store has allowed me to just hang on to the MBP, they order parts and then I come back and leave it with them for an hour or two for them to replace parts. But then again I guess you're situation was different b/c they didn't know what was wrong.
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Now the new MacBook Kernel Paniced...
I dont know what the hell is happening. -
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I only ask because I had the same problem with my new (now 2 year old) iMac and I tried everything but in the end it turned out to be caused by a small renegade third-party app. Once I identified the app, removed it, not a single problem since (about 2 years now and counting). -
The only thing Ive done is update it to 10.6.6. I rolled back to 10.6.3 and we'll see what happens.
I dont know what else to do haha. Heres the panic report if anyone could help.
Thu Feb 10 20:29:00 2011
panic(cpu 0 caller 0x2aab55): Kernel trap at 0x00295961, type 14=page fault, registers:
CR0: 0x8001003b, CR2: 0x01412000, CR3: 0x00100000, CR4: 0x00000668
EAX: 0x00000000, EBX: 0x70a7c000, ECX: 0x00000400, EDX: 0x00001000
CR2: 0x01412000, EBP: 0x5c113988, ESI: 0x0000002c, EDI: 0x01412000
EFL: 0x00010206, EIP: 0x00295961, CS: 0x00000008, DS: 0x04be0010
Error code: 0x0000000b
Backtrace (CPU 0), Frame : Return Address (4 potential args on stack)
0x5c113778 : 0x21b50c (0x5d4438 0x5c1137ac 0x223974 0x0)
0x5c1137c8 : 0x2aab55 (0x59623c 0x295961 0xe 0x596406)
0x5c1138a8 : 0x2a09a8 (0x5c1138c0 0x0 0x5c113988 0x295961)
0x5c1138b8 : 0x295961 (0xe 0x5c110048 0x5c110010 0x260010)
0x5c113988 : 0x2a8e2d (0x70a7c000 0x2c 0x1000 0x27cc56)
0x5c1139a8 : 0x25448a (0x2c70a7c 0x1 0xb 0x1f1a4e8)
0x5c1139d8 : 0x258414 (0x4bee970 0x0 0x0 0x3)
0x5c113b28 : 0x2aa8b2 (0x1a5c334 0x4f7000 0x1 0x3)
0x5c113c08 : 0x2a09a8 (0x5c113c20 0x239a3cac 0x5c113d38 0x2a1684)
0x5c113c18 : 0x2a1684 (0xe 0x48 0x10 0x70)
0x5c113d38 : 0x2663d7 (0x527ec34 0x34 0x0 0x0)
0x5c113da8 : 0x266623 (0x0 0x0 0x0 0x4db6680)
0x5c113e78 : 0x20e452 (0x1a5c334 0x5c113ea8 0x527ec00 0x5281a80)
0x5c113ec8 : 0x20ead4 (0x4bf2d8c 0x4bf2d9c 0x1 0x1a5c334)
0x5c113f28 : 0x20f163 (0x4bf2d00 0x3e70cc0 0x1a5c334 0x0)
0x5c113f48 : 0x216adb (0x4bf2d00 0x3e70cc0 0x1a5c334 0x0)
0x5c113fa8 : 0x216e35 (0x0 0x7fff 0x2a07fc 0x4b19204)
0x5c113fc8 : 0x2a06cc (0x0 0x0 0x10 0x3ecf164)
BSD process name corresponding to current thread: configd
Mac OS version:
10J567
Kernel version:
Darwin Kernel Version 10.6.0: Wed Nov 10 18:13:17 PST 2010; root:xnu-1504.9.26~3/RELEASE_I386
System model name: MacBook7,1 (Mac-F22C89C8)
System uptime in nanoseconds: 10498104754297
unloaded kexts:
com.apple.filesystems.msdosfs 1.6.3 (addr 0x460cf000, size 0x53248) - last unloaded 784989830521
loaded kexts:
com.apple.driver.iPodSBCDriver 1.5.0 - last loaded 54102785592
com.apple.driver.AppleHWSensor 1.9.3d0
com.apple.driver.AGPM 100.12.19
com.apple.driver.AudioAUUC 1.13
com.apple.driver.AppleMikeyHIDDriver 1.2.0
com.apple.driver.AppleUpstreamUserClient 3.4.5
com.apple.driver.AppleIntelPenrynProfile 17
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleMikeyDriver 1.9.9f12
com.apple.driver.AppleHDA 1.9.9f12
com.apple.driver.AppleMCCSControl 1.0.17
com.apple.driver.AudioIPCDriver 1.1.6
com.apple.nvenet 2.0.15
com.apple.driver.AppleBacklight 170.0.34
com.apple.driver.SMCMotionSensor 3.0.0d4
com.apple.driver.AirPortBrcm43224 426.36.1
com.apple.driver.ACPI_SMC_PlatformPlugin 4.5.0d5
com.apple.driver.AppleLPC 1.4.12
com.apple.GeForce 6.2.6
com.apple.filesystems.autofs 2.1.0
com.apple.driver.AppleUSBTCButtons 200.3.2
com.apple.driver.AppleUSBTCKeyboard 200.3.2
com.apple.iokit.SCSITaskUserClient 2.6.5
com.apple.BootCache 31
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.iokit.IOAHCIBlockStorage 1.6.3
com.apple.driver.AppleUSBHub 4.1.7
com.apple.driver.AppleAHCIPort 2.1.5
com.apple.driver.AppleUSBEHCI 4.1.7
com.apple.driver.AppleUSBOHCI 4.1.5
com.apple.driver.AppleEFINVRAM 1.4.0
com.apple.driver.AppleRTC 1.3.1
com.apple.driver.AppleHPET 1.5
com.apple.driver.AppleSmartBatteryManager 160.0.0
com.apple.driver.AppleACPIButtons 1.3.5
com.apple.driver.AppleSMBIOS 1.6
com.apple.driver.AppleACPIEC 1.3.5
com.apple.driver.AppleAPIC 1.4
com.apple.driver.AppleIntelCPUPowerManagementClient 105.13.0
com.apple.security.sandbox 1
com.apple.security.quarantine 0
com.apple.nke.applicationfirewall 2.1.11
com.apple.driver.AppleIntelCPUPowerManagement 105.13.0
com.apple.iokit.IOSCSIBlockCommandsDevice 2.6.5
com.apple.iokit.IOUSBMassStorageClass 2.6.5
com.apple.driver.AppleProfileReadCounterAction 17
com.apple.driver.AppleProfileTimestampAction 10
com.apple.driver.AppleProfileThreadInfoAction 14
com.apple.driver.AppleProfileRegisterStateAction 10
com.apple.driver.AppleProfileKEventAction 10
com.apple.driver.AppleProfileCallstackAction 20
com.apple.iokit.IOSurface 74.2
com.apple.iokit.IOBluetoothSerialManager 2.3.8f7
com.apple.iokit.IOSerialFamily 10.0.3
com.apple.driver.DspFuncLib 1.9.9f12
com.apple.iokit.IOAudioFamily 1.8.0fc1
com.apple.kext.OSvKernDSPLib 1.3
com.apple.driver.AppleSMBusController 1.0.8d0
com.apple.driver.AppleHDAController 1.9.9f12
com.apple.iokit.IOHDAFamily 1.9.9f12
com.apple.nvidia.nv50hal 6.2.6
com.apple.iokit.AppleProfileFamily 41
com.apple.iokit.IO80211Family 312
com.apple.iokit.IONetworkingFamily 1.10
com.apple.driver.NVSMU 2.2.7
com.apple.driver.AppleSMC 3.1.0d3
com.apple.driver.IOPlatformPluginFamily 4.5.0d5
com.apple.driver.AppleSMBusPCI 1.0.8d0
com.apple.NVDAResman 6.2.6
com.apple.iokit.IONDRVSupport 2.2
com.apple.iokit.IOGraphicsFamily 2.2
com.apple.driver.BroadcomUSBBluetoothHCIController 2.3.8f7
com.apple.driver.AppleUSBBluetoothHCIController 2.3.8f7
com.apple.iokit.IOBluetoothFamily 2.3.8f7
com.apple.driver.AppleUSBMultitouch 206.6
com.apple.iokit.IOUSBHIDDriver 4.1.5
com.apple.iokit.IOSCSIMultimediaCommandsDevice 2.6.5
com.apple.iokit.IOBDStorageFamily 1.6
com.apple.iokit.IODVDStorageFamily 1.6
com.apple.iokit.IOCDStorageFamily 1.6
com.apple.driver.AppleUSBMergeNub 4.1.5
com.apple.driver.AppleUSBComposite 3.9.0
com.apple.driver.XsanFilter 402.1
com.apple.iokit.IOAHCISerialATAPI 1.2.5
com.apple.iokit.IOSCSIArchitectureModelFamily 2.6.5
com.apple.iokit.IOUSBUserClient 4.1.5
com.apple.iokit.IOAHCIFamily 2.0.4
com.apple.iokit.IOUSBFamily 4.1.7
com.apple.driver.AppleEFIRuntime 1.4.0
com.apple.iokit.IOHIDFamily 1.6.5
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.TMSafetyNet 6
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.DiskImages 289
com.apple.iokit.IOStorageFamily 1.6.2
com.apple.driver.AppleACPIPlatform 1.3.5
com.apple.iokit.IOPCIFamily 2.6
com.apple.iokit.IOACPIFamily 1.3.0
Macbook Problems.
Discussion in 'Apple and Mac OS X' started by asdad123, Jan 28, 2011.