Macbook Received Damaged

Yes, because a chip like the one pictured (chips that I've seen on other aluminum electronic products too) is a manufacturing defect, whereas a hairline scratch or a scuff is likely incurred by human hands.

 

You aren't even the person I quoted!

 

I was quoting in agreement with you. My post was ironic.

 

Designed by Apple in California. Made by a cheap subcontractor in China.

 

Unfortunately, that is how nearly all electronics are done now. I have no hate on China myself (heck, I'm Chinese ), but I do wish they brought up their standards so they didn't have such a bad reputation, and frankly such issues like tainted milk and lead painted toys. But in a way, the companies knew cheap labour would mean lowered quality, they just wanted more profit.

 

why dont they have their products made in japan? isnt japan supposed to have high quality manufacturing? my sz was made in japan and its top notch.

 

Japan does have high quality manufacturing. The problem is cost, nearly all electronics are made in China now because its cheap. The Japanese demand better wages than the ones that are currently given to the Chinese.

But its slowly moving out of China as well, actually. The Chinese economy is getting stronger and stronger and less reliant on dirty, cheap labour, and companies are slowly moving manufacturing to countries like Indonesia, Vietnam and Bangladesh, since China is now developing quickly and wages are going up.

 

The all-mighty bottom line, that's why.

 

"I like BIG BUTTS and I can not lie, you other brotha's can't deny..."

Heck YES, I'd be "anal" about that. We've received numerous CPU's, monitors, laptops, accesories, etc... from mostly Dell and Apple, and we've never accepted those types of cosmetic problems. Something like that can indicate that the computer may have physical damage due to whatever caused that cosmetic damage. That's why you should return.
And, as a personal purchase, I would want it to look PERFECT. That is absolutely not asking too much..
For Apple, and most computer makers, that type of cosmetic problem is NOT common at all. It's very much an exception not a rule.

 

I don't hate China!! I just think it's stupid from Apple to print "Designed in California" on every item.

 

Yeah, its rather awkward, to say the least . Its the California label for me. Not the specific city, not the country, but the state. Granted, California has prestige and is automatically recognizable, but yeah . I prefer Cupertino .

 

If he wanted to sell it later, those defects could cut down the value quite a bit. Plus, buying it new, he has every reason to "moan", I would too.

 

Out of 2 apple devices I have bought, one of them came with cosmetic damage. My 2nd Gen iPod came with an off-center click wheel. It annoyed me for 2 weeks but I eventually forgot about it because it worked (and has worked) fine for 2 years.

My iPod Touch arrived with no such defect besides the extremely weak wifi that apple seriously needs to fix with a firmware update.

For something like this, I wouldn't worry about it unless you were afraid the scratches might somehow worsen over time (for instance if the scratch was on the trackpad itself I might worry that it would eventually lead to cracking, it is glass after all).

 

Japan has a lot of their products made in china. heh.

 

Get serious! The defects pictured by the OP in NO WAY would cut down the resale value "quite a bit" as you say. By the time the OP decided to sell the laptop (*IF* he even decides to sell it), there will probably be other small blemishes on it and these will blend right in or go completely unnoticed.

 

i definitely agree. no one buying a used laptop wants it to look like its been tossed around. I for sure wouldn't buy one with scratches, dents or scuffs. get real.

 

Hmm ok. I wont argue with you, since you seem to know everything about buying and selling. I'll leave it to the masters like yourself.
Really I can't understand your hostility in this post.

 

dont worry about him. he thinks he's always right and never wrong.

i find his angry posts hilarious lmao.

 

I don't claim to myself to know a lot but if someone goes to me "Hmm you have a chip the size of 1/100th of a key-pad (as it seems in the picture) I'm gonna have to lower its value by $100.." I won't sell it to people like that : )
I'm not saying he shouldn't return it.. but to say that, that little chip will effect its sell back value? don't be silly

 

so if there was a flawless one next to the OP's computer you'd pick the one with the tiny chip? or the one thats perfect?

 

I'm not claiming to know everything, but I am basing my opinion upon experience.

If you're reading hostility into my post, I have no control over that, sorry.

Again, nowhere am I claiming that I'm always right., but you keep up the antagonistic posts....I find them adorable.

 

lol@ you arguing with everyone.

 

I'm not sure where you got that from my post. I was saying that a tiny chip much much smaller than a key pad isn't going to have impact on the resell value. I didn't say a notebook with a small chip is the same as the one that doesn't have one..
To answer your question if presented a choice I'd choose the one with the least defect (since flawless technically doesn't exist). However, if I were to be presented with a Mac with that chip and were asked if I was happy with my Mac, as long as everything else is functional, I would gladly answer with I love it : )
My reasoning still stand that a chip that small isn't a big deal (again I'm not sure about the size of the touch pad scratch.) I can understand people who are perfectionist, and it's fine. But don't use the "that chip is going to degrade its sell back value" reason to justify being that way.

 

I was just making an example. if that was my computer, it would bother me some. not a whole lot, but enough that i'd get it exchange. and the part about selling it in the future, theoretically it could affect resale value since the machine is not in perfect condition. kind of like trading your car in, if the paint isnt in perfect condition, and has a chip and scratch somewhere (those things can be fixed though, a chip in aluminum might be able to be repaired some how but its probably not worth the cost it would take), obviously they're gonna take that into consideration when giving you a trade in value for your car, it might not be much though. but it wont help it any.

 

I agree. However, something as small as 1cm (or even less) of a scratch won't effect it much. Also considering the location of the chip, in the hinge, it's like a 1in scratch under the a bumper of a car no big deal really. When you sell it back hopefully people won't consider cosmetic a bigger part of its value than its functionality (cpu, gpu, screen, etc.) If they do I'd suggest looking for a better customer.
So when it comes down to it all, yes a machine with less defect is going to be priced higher than one with more defects. Will the price difference be much if it's a 1cm chip in the hinge? Probably not, if any at all. Will certain people be picky when buying it? There are, but if you don't point it out they probably won't even notice ; ) or you can look for people who aren't nit picks (like me). So will you buy my chipped MBP then? No, I'm getting my own, thanks though. (my failed attempt at humor)

 

I think the new case will catch scratches easily anyway. However if you pay so much for a new device you have to right to expect it to be in perfect condition. Apple just has a poor quality control. Actually who is building the new books?

 

Ok, looking at that first pic, that's a micro chip (haha ), but still unacceptable out of box.
I wonder, if you order from the apple online store, can you return/exchange it at a local apple store?

 

The old MacBooks were originally ASUS, I don't know about now.

However, if the MBP and MBA are any indication, scratches won't be that prominent, at least not like it would if the lid was glossy black.

 

hey, its your money, take that thing back.

If you took the time to create this thread, that goes to show your mind WAS ALREADY MADE UP to begin with

take her back.

 

I'll give you $50 for this MB, which is damaged beyond repair.

LOL.

 

QFT, no matter how much some people believe Jesus Christ manufactures Macs.

I'm totally with ya. Most of his posts I read are arguing about something or another, with a hint of sarcastic prick in most of them.

 

Wow, I didn't expect this thread to degenerate to this extent, but I have good news. The Apple tech replaced the Macbook. He agrees that a new notebook shouldn't be like that.

I am very satisfied with Apple's customer service who actually take the effort to seek a resolution for the customer. They are certainly more than capable of handling fussy customers and deserve top marks for that. I'm not an outright Mac fan (returning to Macs after a few years' hiatus), but I believe Apple's customer service is what drove people in increasing numbers towards their products. No other PC company I've been through will step out of their way to help a customer like that.

 

guys, let's keep the personal attacks to a minimum...or none

At OP, I'm glad you have everything sorted out nicely. It seems like the exceptional Apple CS is pretty consistent around the world.