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    Macbook Pro keyboard and touchpad NOT WORKING

    Discussion in 'Apple and Mac OS X' started by NoobConnection, Jun 5, 2008.

  1. NoobConnection

    NoobConnection Newbie

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    Guys, my macbook pro is only 3 months old. I have been using it for school work and nothing seems spoiled. Did not drop it or anything . Still in perfect condition. Then one day , the keyboard and touch pad suddenly stopped working. HOW ????

    Guys i really need u all to help me. School is starting again in like just a few weeks time.
     
    NoobConnection, Jun 5, 2008
    #1
  2. yuio

    yuio NBR Assistive Tec. Tec.

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    manufacture defect call apple, that's all you can do.
     
    yuio, Jun 5, 2008
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  3. Greg

    Greg Notebook Nobel Laureate

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    Try removing the keyboard and see if any ribbon cables (careful!) are disconnected.
     
    Greg, Jun 5, 2008
    #3
  4. saturnotaku

    saturnotaku Notebook Nobel Laureate

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    If your system is that new, don't risk taking it apart. If you live near an Apple store, take it directly there. Make sure you also bring a copy of your sales receipt to prove date of purchase. If you show a technician that it's not working, you may be able to get a replacement system on the spot. Just make sure you've backed up your important data before you go. ;)

    If you don't leave near an Apple store, you'll have to call them.
     
    saturnotaku, Jun 5, 2008
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  5. Chris27

    Chris27 Notebook Deity

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    You will most likely need to have the upper case assembly replaced. Clearing the PRAM (by holding command-option-P-R on boot 3 times) may fix the problem temporarily. Did this happen all at once? Or have you noticed periodic keyboard and/or track pad freezing up to this point?
     
    Chris27, Jun 5, 2008
    #5
  6. stealthsniper96

    stealthsniper96 What Was I Thinkin'?

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    Don't open it up since it's still new. Take it to a store if you can.
     
    stealthsniper96, Jun 5, 2008
    #6
  7. masterchef341

    masterchef341 The guy from The Notebook

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    mechanical problem- not your fault. take it to the apple store.
     
    masterchef341, Jun 5, 2008
    #7