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    MBP : Screen Trouble ... what are my options?

    Discussion in 'Apple and Mac OS X' started by zambie, Jun 12, 2009.

  1. zambie

    zambie Notebook Consultant

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    The MBP I bought in Aug '07 2.4 GHz model seems to be having some screen issues ... in particular ... pixel issues on the far left side of my screen ... I'm attaching a pdf shot of the areas in question that i took with my camera ... there are quite a few patches of pixels that are remaining a shade of white and are not responding to any colour change in desktop wallpaper/ movies/ anything ...

    I'm terribly dissappointed with this :( ... i've taken pains to ensure that the MBP is always padded when i take it out (and i can count the number of times i've taken it outside home with fingers on one hand) .... so... i'm sure i haven't bumped it anywhere...

    I have the apple protection plan ...

    any advice on what my options might be at this point? would apple look into screen replacement options? I'm in India and there aren't any official apple stores out here either :| (the closest thing out here to an apple store is a premium reseller) ...
    on a totally separate note .. my battery seems to be performing excruciatingly badly as well .. health is at 84% after 64 cycles ... and that's after i've done the battery calibration tests ... :( ...

    What do you advise me to do?
     

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  2. ATC

    ATC Notebook Deity

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    I had the exact same issue on a SR MBP (my wife's). You could see it under most light-colour backgrounds and it was annoying.

    I took it into an Apple Store (had made an appointment with a "genius") and I explained that my wife uses the machine for graphic work and the guy took one look at it and ordered me a new screen. A week later they put in a new screen that was perfect.

    PS. My wife also took real good care of the machine, never even left home, so it's not abuse or anything like that.
     
  3. zambie

    zambie Notebook Consultant

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    Thanks for the feeedback ATC ... i sure hope i can get some sort of replacement on this one, the bright pixels are just so apparent and annoying ... :( ...
    Apple customer care is prbbly closed over the weekend... i should call them up on Monday and ask them for possible next steps... :(
     
  4. AirSinner

    AirSinner Notebook Evangelist

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    No Apple Care is open 7 days a week. Try the following steps.


    1. Shut down the computer.

    2. Locate the following keys on the keyboard: Command, Option, P, and R. You will need to hold these keys down simultaneously in step 4.

    3. Turn on the computer.

    4. Press and hold the Command-Option-P-R keys. You must press this key combination before the gray screen appears.

    5. Hold the keys down until the computer restarts and you hear the startup sound for the second time.

    6. Release the keys.
     
  5. Xirurg

    Xirurg ORLY???

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    AirSinner,can you use your connections to check about SATA problem?
     
  6. AirSinner

    AirSinner Notebook Evangelist

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    What SATA problem?
     
  7. Xirurg

    Xirurg ORLY???

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