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    Experience with Exchanges at the Apple Store?

    Discussion in 'Apple and Mac OS X' started by djliu, Nov 29, 2008.

  1. djliu

    djliu Newbie

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    Hi all,

    So I'm trying to decide between a Macbook and Macbook Pro. I'm thinking about getting a Macbook, and if it suits my needs I'll keep it. Otherwise, I'll go back in and exchange for a Macbook Pro.

    My concern is the restocking fee though - anyone had experience having it waived, etc?
    Thanks in advance.
     
    djliu, Nov 29, 2008
    #1
  2. circa86

    circa86 Notebook Virtuoso NBR Reviewer

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    the only reason it would be waived is if there was a problem with the computer itself.
     
    circa86, Nov 29, 2008
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  3. Colton

    Colton Also Proudly American

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    They would never waive it unless there was a problem with the computer. That's what i'm guessing.
     
    Colton, Nov 30, 2008
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  4. Seshan

    Seshan Rawrrr!

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    There not a rental shop, they sell notebooks that's part of the reason they have a restocking fee.
     
    Seshan, Nov 30, 2008
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  5. tyronne

    tyronne Notebook Evangelist

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    The Apple store in Century city on Santa Monica Bld in LA told me i cant return mine if it's opened.

    Didn't know you could return them to get better ones dang it they must have lied to me.

    I have asked them if i didn't like it could i return it to get a better one they said no.
     
    tyronne, Nov 30, 2008
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  6. Izoid

    Izoid Notebook Guru

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    I think it depends on the store and your attitude in dealing with the clerk. I had to return a macbook and they did waive the fee. The only reason I brought it back was due to it not being compatible with my printer. They were great, I didn't even ask they offered!
     
    Izoid, Nov 30, 2008
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  7. QueenOfSpades

    QueenOfSpades Notebook Consultant

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    They are also more liable to waive the restocking fee if you're buying a more expensive Apple product. That's been my experience. So go for the MacBook first.
     
    QueenOfSpades, Nov 30, 2008
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