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    Excellent Customer Service

    Discussion in 'Apple and Mac OS X' started by irishhenshin, Jun 24, 2009.

  1. irishhenshin

    irishhenshin Notebook Consultant

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    I ordered a 17" Macbook Pro, Keyboard, Logic Studio Skin and Logic Studio 2 days ago, sadly my limit on my debit card wasn't enough to cover the order even though I had the money in my account. So I called Apple and the agent I spoke to cleared everything up, I would just have to wait 1 day for the money to front load onto my Mastercard.

    So he told me to call this morning and he would sort everything out, I called and got no answer, he then called me back. He made the process so damn easy to order, I didn't even have to repeat the order, he pulled the previous order from the database. Got me 2 student discounts, the one advertised on the site and then a further 50 euro because of my institute. Sent me his email so I could send my scan of my student ID.

    I told him I will want to extend the Apple care at Christmas and he said "No problem, just give me a call and I'll sort everything out."

    All in all, I think I'm going to be very happy moving order to Apple :)
     
    irishhenshin, Jun 24, 2009
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  2. masterchef341

    masterchef341 The guy from The Notebook

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    customer service is always great when you are the customer!

    once you are the liability, that is the true test of service.
     
    masterchef341, Jun 24, 2009
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  3. AirSinner

    AirSinner Notebook Evangelist

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    Lol sounded like he was pretty urgent to make that tech solution!! I'v done that before.
     
    AirSinner, Jun 24, 2009
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  4. irishhenshin

    irishhenshin Notebook Consultant

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    True true, but I just got a full refund on a dud of a laptop from Alienware so I don't really let CS walk over me :)
     
    irishhenshin, Jun 24, 2009
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  5. AirSinner

    AirSinner Notebook Evangelist

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    neither do I. I let CS know what time it is.
     
    AirSinner, Jun 24, 2009
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  6. fan of laptop

    fan of laptop Notebook Evangelist

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    I like apple customer service. It is really good
     
    fan of laptop, Jun 24, 2009
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