Do you think apple will replace it or repair it?

i had just played call of duty 5 when i brought up my temperature monitor.

Problems

1. heat
2. less than 2hr battery on windows
3. sometimes, i have to unplug and replug to make it charge
4. sometimes, the tack-pad refuses to register my clicks, i have to click harder
5. backlight staging on the bottom of my display.
6. Sometimes it will lock up on windows
7. heat
8. heat
9. heat
10. Lots of heat

 

If your lucky they will swap it. Normally they fix it once or twice for me THEN swap it.

go bug them soon though

and Luke do you have any dust in the vents, pull the base plate and blow it out with compressed air if you have not already

 

apple's not gonna help you hear... infact the poor battery life in windows is whats keeping me from buying a macbook pro 15 or 17.

 

Don't tell them you were running windows when it generated enough heat to cook a turkey. Also tell em it was on a stand or in a position with good ventilation.

 

they will repair the track pad.

heat is normal.

heat heat heat is all normal.

heat and poor battery performance in windows is normal.

they may or may not fix the plug, depending on whether it is broken. hard to tell from your description.

edit: lots of heat is normal (in windows especially)

 

Tell them it has lots of heat in windows and see what they say. Also don't forget to tell them you where also playing a graphically intensive game.

 

heat?
what heat, 70 for the CPU and 75 for the GPU look right to me.

I would say your only problem is the power jack thing (which I would say is enough to warrant a replacement).

 

u didnt look at the max temps... you could technically bring water to a boil over that gpu O_O

 

Those max temps are ridiculous.

 

Thanks, now it makes sense.
There is something really wrong with that.

 

Yeah, if that's under windows, you'll be lucky if they repair it.

 

yeah, that's under windows....i'm fedup with all this heat. i was so shocked when i looked at the max temps...101c for gpu and 97c for the cpu....that's crazy....i will go to an apple store once the new gens come out....i had cleaned the vents a little more than one month ago. so techically, it should be quite clean....thanks for the advice. i just hope apple does a straight swap for me....

 

You will probably have to follow the three repairs rule in order to qualify for a replacement.

Crazy heat when using the on-paper power of the machine is quite normal. The way Apple cooling is normally set up is for it to stay as quiet as possible, then finally realise that there is a system-threatening temp spike, the turn the fan to jet-engine-max too late. Boot Camp behaviour under load is similar - and the CPU/GPU may be working harder than comparable Windows machines to achieve the same aims in certain situations due to sometimes-crippled BC drivers.

Simply put, if you want a machine where the heavy lifting is done by Windows, buy a proper machine - buy an MBP if you need OS X.

 

Yeah... They aren't going to swap it. I'd say sell the thing and buy a proper windows machine.

 

Agreed.

Since it looks like you normal temp is a around 70 c 30 degree spike when playing CoD 5 isn't that bad. If it get's to hot it will shut down.

I also doubt anything will change in the next gen, and I doubt they would give you the new ones.

 

i was playing the game when the temp went that high. when i took the print screen, it was several minutes after playing it and the fans were at max...looks like i will sell it for a lenovo laptop or a dell and i'm building a decent rig atm...

 

or if your overly ambitious Drill a spare baseplate.

http://forum.notebookreview.com/showthread.php?t=382007

 

This is actually a good solution.

 

Works good too, I now have 3 of mine drilled with vent patterns

 

Data is neutral.

 

i think i will either ask a repair, or replacement....if i'm not satisfied, then bye bye apple....101c is too hot for a 9600m gt....something is clearly wrong here....i hope the ultiple problems worl in my favor and apple gives me a replacement.

 

I know the Macs run very warm in general Luke, and I can't figure out why a 9600GT would run so hot in yours. If Apple isn't stupid, you should be able to get it fixed, you have it under warranty, right? I didn't understand why running Windows on it would affect this. Is there a clause in their warranty saying it's voided if you run anything but OS X? That sounds like something elitist Apple might try to pull. Please keep us informed, I am very curious.
Might have to change your avy soon lol.

 

run the game in a window so you can watch the temperatures, youll see that it was only at 101*c for a few minutes and then the fans would of kicked it and it would of started to cool, all those temperatures are within design sepcification and as long as your system doesnt crash or turn off within half an hour to an hour of gameplay then there is absolutly nothing wrong.

im assuming hte mouse clicking probems are only under windows if this is the case it is because they are still working on better touchpad drivers. Use a mouse, your gaming after all?

The chargeing problems, does this happen when you run the battery right down untill the system turns off, if so that is normal. just leave it plugged in and after a few minutes the charging light will come on. most laptops do this.

 

Mr Bean, not to be rude, but I think you're wrong about the temperature issue. Honestly, anything over 90 degrees is actually very dangerous for your hardware, and can easily shorten the life it as well. Hitting over 100, even for just a minute or two, is horrible, and is in no way intentional from Apple, unless they want everyones hardware to potentially fail.

Honestly, if Apple thinks that letting the temps run that high, and THEN having the fans turn on is a good idea, then they are in for a rude awakening when they get loads more people such as Luke having the exact same problem.

Perhaps this is another reason Macs aren't the best idea for gaming, because he's right, that mid range 9600 should NOT be running that hot.

It seems you are making quite a few assumptions as well. You assume the temps are only staying so high briefly, which needs to be confirmed by him. You also assume the clicking problem is only under Windows, which once again may or may not be true. Even then it's an issue, considering so many people with Macs are deciding to run Windows 7 nowadays. I'm not sure how accurate you are on the charging problem, because as far as I've been aware of, laptops should constantly charge, even if you drain the battery. I know my Compal does.

 

On the contrary, Apple do this because they're smart in a big-picture way for their user demographic. They realise that the vast majority of users never even begin to stress the GPU, and factors on the Macs which may be an irritation for 'power users' (in the Apple sense - 'savvier-than-normal users' in the Windows sense) are intended to vastly increase livewithability for 'normal users' (in the Apple / very low-level Windows user sense).

The clearest example is idle: The fan background of a Sony or Dell notebook is something you just ignore after a while, but a Mac is almost dead silent when it's directly in front of you. It is much more domestic-friendly. The problem with domestic-friendly in a computer system is that they're frequently not performance-friendly or resilient to environmental changes as a result.

Boot Camp is also for 'normal' (in the Apple sense) users who need Windows. Luke1708 is a 'power user' (in any sense) which is why he's hitting the limits of the MBP. Apple's Windows drivers don't have the power management and other optimisations which could make the Windows experience a little more stable - but you're already trying to do this on a thermally compromised design. Which is why I'm still tearing my hair out whether to make my notebook fleet all-Mac for money and commonality reasons - it would potentially involve a compromise too far in terms of using Boot Camp, even though my mobile needs are now not GPU-tied at all for example.

Basically, you've either got to live with it, try and get around it with a variety of cooling-assistance features which actually makes the livewithability experience worse than a comparable Windows machine (When I was regular OS Xing and Boot Camping on a more frequent basis than now, I had my notebooks up on a Griffin Elevator with a fairly powerful desktop fan blowing directly at it as well as fan-control programs in use) - or buy a proper machine, as I said.

 

The fans were blowing at full speed when i was gaming....even before i was gaming, the fans were already at full speed. i was using nvidia's latest whql, (186.81 or .82, forgot which one)....the temps were reaching mid 70...sometimes in the 80's with simple web browsing...then i installed the 179.48 which seemed to drop my temps to low 70's and somtime 60's, while browsing the net. Yesterday, i just launched safari on my os x (newly formatted) and the cpu seemed to reached the upper 60's. i'm starting to think this laptop is definitely a lemon...
@Vogelbung: The laptop has its fan blowing at 2000rpm constantly., so technically it is not dead silent like some notebook pc's which turn off their fans. Also most of the people who use bootcamp do this for gaming but i never read about a 9600m gt reaching 101c while gaming on a macbook pro. once the laptop had shut down by itself. I thought that it was a windows crash but it was hot, very hot.. so i guess that was the famous emergency shut down...

btw i let my laptop on charge most of the time....sometimes, i have to "play" with the charger for it to work...i had to remove and plug the magsafe again.. as for the trackpad, it also happens on os x. i don't remember encountering this problem when i bought it. this laptop is under applecare till 2011, so plenty of time remaining on apple care.

 

Yeah, you're running Windows. There's your problem.

The only problem that Apple may recognize is the trackpad. Excess heat and poor battery life while running Windows will garner you a reply of "Don't run Windows then".

IMO you shouldn't have a Mac. You should have a Windows machine. That should solve all your gripes right there.

 

Yea well that is the remark I usually hear from iDIOTS.
So before OS X what were you running your machines on? Problem OS?

The only gripes I have with such remarks is that the user ALREADY BOUGHT A MAC, if your remark doesn't solve anything please keep such comments to yourself.

@ Poster
Does manually inserting a powermizer registry entry drop the temps?
It is in one of the reg folders
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Video\******]
You will find one ***** with a lot of Nvidia Game preset settings

Right click on the right Window to create a new DWORD 32bit value
The value name change to “PowerMizerEnable” value select “1″ in hexidecimal
Repeat
The value name change to “PerfLevelSrc” value data “3333″ in hexidecimal

Next download Nibitor to obtain the VGA BIOS firmware from the GPU (Not sure if Macs have this Let me know if the BIOS is accessible then I will continue to post Undervolt instructions)

 

97C For a CPU is incredibly hot. I'm surprised it didn't shut down on him, It won't last long with those temps.

Similarly, the GPU's can handle more heat, but 101? The GPU at 90c would have been within tolerances. the CPU at 75c would have been within tolerances, but still too hot for my tastes.

 

Yep high temperature can increase electromigration, not good for CPU manufactured in nm scale.

 

It's got nothing to do with elitism. Apple's tech's aren't trained to handle issues in Windows, and thus it is not supported under warranty. If they went ahead and fixed it, knowing it was running windows, it's a good thing, but if they don't, it does not mean they're elitist. Almost all companies only support their products with one operating system or another. Hell, HP won't even support their products if you do a clean install. they will tell you you have to install the image that came with the machine. heh.

 

hey guys thanks for your replies. Some people are saying that the problem is because of windows. Either you haven't bootcamped before or you are simply ignorant that macs do not reach these temps on bootcamp. @weinter, i have already activated powermizer using the famous powermizer switch, but this has not solved them matter, so, according to you, what is the probability that i'll receive a replacement laptop?

 

while it is hot... and my MBP with the 9600 enabled fully maxed out pushing it hard as it can in a game... with the fans at 6000 rpm, it usually stays around 85 for me... still, Intel rates the Core 2 Duos in there to run at max operating temperature of 105.... so these can take more heat than your thinking.

 

People tend to buy items based upon an overinflated sense of functionality. Then when the actual functionality of the item doesn't meet their envisioned ideals, they get all pissy.

Laptop A can do this so why can't Laptop B when it can also run Windows and I paid more for it? Well it can't do what Laptop A can do because it was never advertised as doing so. Macs have been advertised to make it easy to switch from Windows and also run Windows if necessary.......not replace your l33t hax0r gaming machine. Macs aren't really designed for heavy gaming, yet people somehow think that they're entitled to complain about this.

People complaining of temperatures tend to forget to mention other factors which may contribute as well. What do you have your laptop sitting on? Is there proper air flow? What is the ambient temperature in the room you're in?

There's also been a few people in this thread saying "Don't tell Apple you were running Windows", or "Don't tell them you were heavy gaming on it", because they know the answer that Apple is going to provide. Apple doesn't sell their equipment with Windows for a reason.

Now before everyone thinks that I hate Windows, I don't. I have to use it every day at work, I have Windows 7 on my Mac, and I have a TV server running Windows XP at home as well as a Windows Home Server. I don't have to use Windows, but for the functionality I require, they are the best options. Macs are not the best options for heavy gaming, Windows machines are.

weinter, the only thing I have to say to you is please take your own advice before expecting others to. Since you haven't solved anything with your remark.....

 

I did try to help the poster at the bottom half of the post since you only quoted the part that replies to you to make yourself look good.

 

That call is up to Apple they can simply say it works in OS X and ignore you since I don't think they cares about what Macbook does in Windows.
Is Nibitor able to read the VGA BIOS?

 

You don't have to hide the fact that you are playing games or running windows...

It's just that the machine gets hot when you run windows/ play games, and there is no repair or replacement that will change that. The machine can stand the heat. If heat damages your computer, you can complain.

 

while the temps are high, nothing is actually surmising since all my three ex laptops that used 9600gt(hp 8530w,dell m4400 and hp hdx 18t) used to get up to 97C while gaming...

 

But 97C on CPU is definitely not normal...GPU maybe but CPU not.
Plus the Macbooks don't implement CPU throttling on Windows OS like other Windows based laptop hence making it prone to damage.
Anyway has the poster tried replacing the thermal paste with MX-2?

 

No it can't. It was / is the signal cause of equipment failure when I was using the power that the machines - and I can name practically ANY Mac here, especially the desktop Pro's which were being hit on as hard as any workstation I use - are supposed to have on paper without additional assistance to mitigate the heat.

It's more of a problem of availability for me, and that is why I transitioned to basically being a quasi-mini-repair-shop myself, carrying spares on-site. And it's not like I operate a huge corporation - my business is essentially me and a couple of other people these days, although contractors are allocated kit too.

For the individual user, it'll be more of a guaranteed case of having it break down just outside of the warranty period, or a stream of warranty replacements - which will depend, as I said, on whether you actually do anything worthwhile on your machine and regard downtime as a serious issue. The user might get 'lucky' and score a replacement which will keep him going for a while longer. Apple does however allow for a replacement Mac to be brand-new-Applecare'd if you forfeit the remaining term on the current Applecare. Every time I get a replacement machine - which is far more often than I'd like - I slap a new Applecare on it. It just amazes me how unreliable this stuff is, considering the core innards are pretty much the same as any other more-or-less premium machines I'm buying.

 

There's been no concrete evidence of a Mac overheating and causing a meltdown. Now unless the Mac is genuinely defective and the fans won't run and there's a problem with the logic board then fine, but other than that there's been no evidence of a meltdown. They CAN take the heat. These heat complaints about Macs have been going on for YEARS, and so far there's been no proof of Apple creating problematic machines due to heat.

 

Hi kettle, this is the pot. You're black! LOL

 

Some people here have been saying that apple does not support windows. well, if they did not support windows, bootcamp should not have been made available.. it is advertised on apple's website that they support windows. also apple just released astatement that windows7 support will be available as from december...

 

No, Apple advertises that you can install Windows on a Mac. They offer driver support for Bootcamp'd Windows but there's nowhere on Apple's website do they actually say they "Support Windows" outside of providing drivers for Bootcamp. After reading several of your posts, I think you're trying to either convince the forum or yourself that Apple will replace your Mac if it's not running as you expect from Windows. Be prepared that they will test it in Mac OS X and if it runs fine then end of story.

Offering Bootcamp is a way to run Windows on a Mac to bridge gaps only. If you occasionally have a piece of Windows software that doesn't run on Mac OS X then you can boot to Windows. If you need to run Windows a lot more than that then you bought the wrong machine. Look at some PC's and sell the Macbook.

 

No-ones talking about 'meltdowns'.

I'm not sure if you're aware how say domestic-use PC's behave over time when they're exposed to high ambients while on a reasonable load on a constant basis - they become unstable prior to calling it a day. Not a meltdown in an actual sense. Very similar situations happen with a 'Pro' Mac, and the more it's used in a heavy-duty office / true power-user environment the more it is likely to happen - certainly many that I've had since '06. High heat, whether by an internally-induced or from an outside-influenced effect, does have an effect on the components over time. Even the desktop Mac Pro - a workstation on paper - from a thermal / environmental tolerance basis, is a relatively low-end domestic / light-business-use Windows machine.

And with fanboys it's always "the proof! the proof!" - and it's always the convenient stuff that they dig out as 'proof' as well. Well, I'm inclined to say '********' to 'proof' when I have a tightly-bound file of Applecare receipts as thick as my arm. YMMV.

 

Quoted for truth!

 

Which in turn makes me wonder why some people get very upset when I say a Mac isn't actually capable of running Windows, and I include it as a reason why they shouldn't be looking at buying a Mac for that reason...

...I get the foaming-at-the-mouth 'give me proof!!' thing there as well. Odd, eh. Oh well.

Personally my developed-over-time rule for Windows on a Mac is to stick to virtualisation, and keep it to applications with no more impact than Office. This is kind of my threshold for getting the most out of both OS's as far as the Mac is concerned. Works for the most part - unless I'm somewhere quite warm, when the Macs do start working themselves into a sweat very quickly, and I have to whip out either a real Windows machine or keep it to OS X (and even that doesn't help sometimes, especially with Mobileme enabled for some reason).

 

no one is foaming at the mouth... it is so embarrassing that you keep saying that.

 

From the posts I've seen, it's not WHAT you're saying, but rather HOW you're saying it. Lose the elitist attitude and talk to people like people instead of talking to them like idiots.

 

capable of running != supported running