Do you feel you need to supplement Apple support?

I have a new MBPro with support. I am determined to set up this computer so that it is just humming and that I have covered all my bases, security wise, that I know how to maintain it, have everything organized, etc. It is going to take me a lot of work to do that. I find myself rushing lately, because I just feel like I have so much to do and making mistakes and making more work for myself. I feel like I can't call Apple tech about every little question/problem, so I post online and try to get an answer.

I am thinking I will eventually pick up a book and read it I guess, but do I really want to wait until then to get everything done? NO. lol I am trying to post to forums like this one, but seems to be a smaller pool of experienced users with Apples then with Windows, of course.

Anyone have any thoughts on the subject? How did you work it out when you were new to Apple?

Thanks...adam

 

Do you live near by an apple store? They always seem to be more than happy to answer all your questions, atleast at the locations in Long Island, NY

 

Yes, actuallly I have one within 20 minutes of me. OK, so that sounds like something to try too.

 

It was a learning experience throughout for me...I mean, I picked up on Mac OS X after a few hours and was comfortable with everything around a week later, but for months after I was still learning bits of OS X along the way. Now and then I still discover new things .

The forums definitely were how I learned. I have yet to ever call Apple support for my MacBook or two iPods.

 

For the little things, like "how to" questions for a switcher, the internet is a better bet - Apple support people usually have better things to do than to answer every little question that is usually already answered somewhere on forums like these, even though they might not say that to you of course The Apple support system is actually built up so that people will use the help functions or the Apple website to find answers to "how to" questions, to free up the support agents time to help people with software or hardware issues.

Though if you have an Apple Store nearby, sure, go talk to someone at the Genius bar to get some of those questions out of the way and get you started - feel free to post here also though, or search here, there have been a lot of questions answered here throughout the years thanks to people like Sam

 

Hi again...
Well, it's been almost two weeks since I got my new MBPro and I really have been able to use it right out of the box in a lot of ways. Have my email up and running and using the browser right away. Imported my bookmarks and sorted them through and organized them. Imported my photos from the camera memory cards with a card reader. The documents and music files have been a real pain though. I really haven't even read the manuals or the online tutorials yet, beyond a very cursory look for something specific I needed. The MacSwitch Guide on this forum was very helpful.

Yes, I have asked questions on the forums and that has been helpful. Tried four different downloads yesterday until I finally found one that would convert wma files to mp3 files and I am in the process of converting the last of them this afternoon.

Had to spend an hour and a half on the phone with Apple Tech to configure a new printer bought at the same time as the MBPro and they were not able to get it working with my wireless system, but they sent me to Canon tech support. Spent another hour and half with a tech there and stuck with it until I was able to print finally.

So I feel I am getting there and once I have everything moved onto the machine and able to use the printer and take care of what to do with the old computer, then I will be able to just relax and learn the software at my own pace.

One of the things I liked about getting a MBPro was having a brick and mortar store to go to if need be and that should prove to be very worthwhile. I had forgotten about that.

Thanks

 

Nice to hear, other than that minor issues, adamm321! And happy to hear that my Mac Switcher's Guide is helpful!

 

Apple has the best support of all the notebooks I own from companies like Lenovo, LG, Dell and HP.

From my point of view the best part of Apple support is their support reps speak clear English, email you Apple docs in your mail box on the spot and don't give you case numbers to write down like generally most other companies do rather they keep history of your calls.

One thing I'm surprised with is mostly women attend support calls and do troubleshooting.

 

That's true, I've had a horrible experience with Dell, Apple was so helpful!

Are you F&*$$? kidding me?? You must be the same type of guy who comes into snowboard shops asking for a guy to do your repairs!

 

Nope, I'm not kidding you, men WoW! when they see women in intellectual fields like these.