So after the whole story with LTT where they couldn't repair the Imac because they didn't have one to do it... Now they got some "professional" support going on.
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Actually, it's hard to understand why this is such a surprise. The Apple genius's needed to use a screwdriver instead of a keyboard, so that is where it all broke down.
Why after the first screw broke didn't someone buy new screws that wouldn't break?
I haven't watched the whole Louis Rossmann response, as I had watched the original video:
The Apple Store Genius Bar Broke My $5,000 iMac Pro
Snazzy Labs
Published on May 25, 2018
That problem is too simple and too boring to watch the followup.
Don't use the provided screws; Buy new screws. Problem solved. -
Thats also the reason why they use so many screws.hmscott likes this. -
Torque wrenches exist for a reason, and there are torque specs for those screws, somebody screwed up..
hmscott likes this. -
Snazzy Labs
Published on Jun 1, 2018
I finally got a replacement for my faulty iMac Pro from the Genius Bar. I'm still mad.
Vasudev likes this.
Disastrous Apple Support
Discussion in 'Apple and Mac OS X' started by Danishblunt, May 27, 2018.