Just wanted to add my story here...
I purchased my MacBook 2.16 Ghz about 2 Julys ago for about $1650 total. Since then I have fallen in love with this notebook. It is still very speedy and does what I need it to do with hastiness and gusto.
However, during this computer's life span it has had 2 hard drive failures and 1 hyperpixel.
The first hard drive failure was a shock, as it happened about 3 months of owning the computer. I re-seated the Hitachi hard drive, but to no avail. Fortunately I purchased Apple Care and they sent me a box. Within 3 days I had my computer back with yet another 160 GB Hitachi hard drive.
My second failure occurred this year, though I was more prepared for it this time. I quickly called up Apple, got another replacement box and I was on my way. This time, however, I requested that if they had ANY other brand besides Hitachi, that they put that in place of my old HD. When I got my Mac back (after only 3 days!) it had a brand spanking new keyboard/trackpad/top cover in addition to a new Fujitsu hard drive.
I have had nothing but good experiences with Apple's customer service. If you are looking for a notebook with a warranty that WILL cover any failures, then an Apple will be the way to go.
Concerning MacBook HDs and AppleCare
Discussion in 'Apple and Mac OS X' started by sammanzhi, Dec 9, 2008.