Apple won’t replace faulty MacBook Pro keyboards with third-gen components

Apple won’t replace faulty MacBook Pro keyboards with third-gen components
The third-gen hardware is ‘exclusive’ to the newer model
By Shoshana Wodinsky Jul 16, 2018, 3:30pm EDT
https://www.theverge.com/2018/7/16/17577478/apple-replace-macbook-pro-keyboards-third-gen-components

"The new, third-generation MacBook Pro keyboards are definitely quieter, but they won’t be used to swap out the faulty ones from older MacBooks, reports MacRumors. In a statement, Apple says the third-gen components are “exclusive” to 2018 MacBook Pros, so if you plan to take your laptop in for a repair, don’t expect the latest hardware — unless you buy an entirely new computer.

Last month, Apple unveiled a service program for the malfunctioning MacBook keyboards after determining that “a small percentage of the keyboards in certain MacBook and MacBook Pro models” might have keys that are “sticky” and don’t respond consistently.

Additionally, some letters on the keyboard would repeat too many times when typed or not appear at all. Apple didn’t specify why a keyboard might act wonky, but users speculate that it may be caused by dust and debris that gets caught underneath the second-generation butterfly mechanism keycaps. The service, which might entail replacing a key or two or swapping out the entire keyboard entirely, is being offered to Apple customers free of charge.

In comparison, the third-gen keyboards have a thin silicone slip under every key. Apple hasn’t directly acknowledged if these keyboard updates were meant to repel debris or if they were just meant to make typing a little quieter. We also have yet to determine whether this new design improves reliability."

 

just buy a new one you poorfag

/s

 

Apple customer care is so wildly variable. I've had them replace a water damaged iphone for free with no warranty beyond the standard factory 1 year, and they went above and beyond in doing that. At the same time, they wouldn't honor the video card warranty repair for my 2011 mbp. I'm not sure why they have a lack of consistency between service divisions. Great customer care and doing the right thing is what wins me over for brand loyalty.

 

Yes. They will practically toss you a new iPhone. But, they make way more on services from that than their crappy macbook devices anyways. Thats the main reason.

 

Keyboard Service Program for MacBook and MacBook Pro
https://www.apple.com/support/keyboard-service-program-for-macbook-and-macbook-pro/

"...
Eligible Models
To identify your computer's model and to see if it is eligible for this program, choose Apple () menu > About This Mac.

Eligible models are listed below.

• MacBook (Retina, 12-inch, Early 2015)
• MacBook (Retina, 12-inch, Early 2016)
• MacBook (Retina, 12-inch, 2017)
• MacBook Pro (13-inch, 2016, Two Thunderbolt 3 Ports)
• MacBook Pro (13-inch, 2017, Two Thunderbolt 3 Ports)
• MacBook Pro (13-inch, 2016, Four Thunderbolt 3 Ports)
• MacBook Pro (13-inch, 2017, Four Thunderbolt 3 Ports)
• MacBook Pro (15-inch, 2016)
• MacBook Pro (15-inch, 2017)

Note: No other Mac notebook models are part of this program...."

Leaked Apple service document confirms new MacBook Pro keyboard is designed to fix dust problems
Turns out, Apple didn’t just want to make the keys quieter
By Chaim Gartenberg @cgartenberg Jul 19, 2018, 9:44am EDT
https://www.theverge.com/circuitbre...pro-keyboard-membrane-dust-problem-fix-leaked

The Great Apple Keyboard Cover-Up
WRITTEN BY SAM LIONHEART, July 13, 2018
https://ifixit.org/blog/10279/apple-macbook-keyboard-cover-up/

Apple’s redesigned MacBook Pro keyboard uses new method for repelling dust, reports iFixit
A silicone membrane sits underneath the key, as described in a patent application from March
By Nick Statt @nickstatt Jul 13, 2018, 8:47pm EDT
https://www.theverge.com/2018/7/13/...sign-patent-dust-dirt-liquid-resistant-ifixit

 

Apple faces class action lawsuit over failing MacBook butterfly keyboards
Chance Miller - May. 12th 2018 6:30 am PT @ChanceHMiller
https://9to5mac.com/2018/05/12/apple-keyboard-lawsuit/

Apple Hit With Second Class Action Lawsuit Over 'Defective' Keyboards in Recent MacBook, MacBook Pro Models
Wednesday May 23, 2018 10:13 am PDT by Joe Rossignol
https://www.macrumors.com/2018/05/23/second-macbook-pro-keyboard-class-action/

Third class action lawsuit over MBP keyboard alleges ‘fraudulent concealment’
Ben Lovejoy - Jun. 4th 2018 5:11 am PT @benlovejoy
https://9to5mac.com/2018/06/04/macbook-pro-keyboard-lawsuits-2/

How to Join the Class Action Lawsuit Over Apple's Crappy MacBook Keyboards
Jacob Kleinman, 5/14/18 2:30pm
https://lifehacker.com/how-to-join-the-class-action-lawsuit-over-apples-crappy-1826013873

Bought a MacBook in 2015 or Later? You Can Join a Lawsuit Over the Keyboard--Even If Yours Still Works
By Minda Zetlin Co-author, The Geek Gap @MindaZetlin
https://www.inc.com/minda-zetlin/apple-butterfly-keyboard-class-action-lawsuit-girard-gibbs.html

Here’s How to Join the MacBook Pro Crappy Keyboard Class Action Lawsuit
Jeff Gamet @jgamet, May 15th, 2018 9:38 AM EDT
https://www.macobserver.com/cool-stuff-found/how-to-join-macbook-keyboard-class-action-lawsuit/

 

I think they already wanted more Apple followers esp. iphones. Heard lot of similar stories about iphones but not a single incident about MBP's replaced for free because of user's mistakes.

 

Sadly this year I took a step in the other direction and got myself a Razer Blade 15.4 but a minimal speced one with the 1060 videocard I still have my Macbook from 2016 but I'm just not really thrilled with Apple products as of late so I ventured off the reservation.

I hope in two years we are able to see something of significance but between the bad press as seen above along with the mediocre releases it is very hard to justify spending 2 grand on such minimal improvements. Add to the fact it's now been 2 years with my touchbar and I still am wondering when I am actually going to use it. For me the touchbar has been alot like Siri on a macbook. A nice to have but I just don't really find myself using it all that much.

 

Agree Darkloki, Apple needs full touch on their macbooks now. Their resistance to this is mindnumbingly (nice word hey?) stupid. I would be all over a full touch macbook 13" 2 in 1 with pencil support. Too bad.

 

return your razer if you still can, they have a terrible habit of dying the next year out of warranty. they are poorly engineered laptops, they cannot tolerate the amount of heat they generate and burn out components relatively quickly.

 

While I agree with you the 15.4 has been slightly different for me. First off i got the 1060 version so it doesn't run as hot and I've scaled mine back to 60 hertz instead of 140. Lastly I am a macbook user coming back to PC, which means I'm not a "heavy" gamer. I have been able to keep my cpu consistently at 55-60 and my gpu never above 60 as i had some assistance (thanks to these great forums) on under-volting it . I think I will be fine and i am quite happy with the system so far.

Oh and i know it's a windows machine not a mac so I dont close the lid on it while on, specifically I don't use the sleep mode ever.I still use my Macbook though I used it last night its kind of nice having both though.

 

I am not a heavy gamer either, but temperatures higher than 75 always make me very uncomfortable. If I were you, I'd download intel XTU and MSI afterburner, and instead of overclocking, undervolt your CPU to reduce heat/power consumption and use MSI afterburner to adjust your power curve to try and hit the proper clock speeds at lower voltage points. That should keep your machine happier and let it live longer. Configured the way they are out of the factory is a pending death sentence.