The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    Apple may not cover this

    Discussion in 'Apple and Mac OS X' started by letsjam, Feb 13, 2012.

  1. letsjam

    letsjam Notebook Geek

    Reputations:
    0
    Messages:
    77
    Likes Received:
    0
    Trophy Points:
    15
    I recently discovered a redish line of about 2.5 inches on the screen of my Macbook Pro 13(purchased Feb 2011). This redish line is only visible when veiwing an application with a black or dark grey background. I took it to a local Mac store and was told that the crystal display is broken a and may not be covered by Apple even though I have a few more days of warranty left.
    Well I did not drop or squeeze my machine so how could this be?
    I am not in the US.
     
    letsjam, Feb 13, 2012
    #1
  2. doh123

    doh123 Without ME its just AWESO

    Reputations:
    996
    Messages:
    3,727
    Likes Received:
    1
    Trophy Points:
    106
    if its a completely vertical line from top to bottom exactly straight of pixels... you can probably get them to cover it. If its an actual crack though, well that doesn't happen from normal use, so they wont...
     
    doh123, Feb 13, 2012
    #2
  3. masterchef341

    masterchef341 The guy from The Notebook

    Reputations:
    3,047
    Messages:
    8,636
    Likes Received:
    4
    Trophy Points:
    206
    I guess it depends on if there is physical damage or not. They should be able to assess this.

    Unfortunately, it sounds like physical damage. It seems to me like it would come from an impact from the back of the LCD. You wouldn't necessarily need to drop it. You could drop something onto it or maybe if you had it in a backpack and it knocked into something or landed just right.
     
    masterchef341, Feb 13, 2012
    #3
  4. bogatyr

    bogatyr Notebook Evangelist

    Reputations:
    85
    Messages:
    693
    Likes Received:
    0
    Trophy Points:
    30
    Does Apple offer an accidental damage policy for their computers like they do with the iPhone 4s?
     
    bogatyr, Feb 13, 2012
    #4
  5. doh123

    doh123 Without ME its just AWESO

    Reputations:
    996
    Messages:
    3,727
    Likes Received:
    1
    Trophy Points:
    106
    no.. you have to get those 3rd party.
     
    doh123, Feb 13, 2012
    #5
  6. letsjam

    letsjam Notebook Geek

    Reputations:
    0
    Messages:
    77
    Likes Received:
    0
    Trophy Points:
    15
    So how much do you think it would cost to replace a screen?
    Well it is hard to be seen, you have to look real real closely to see it against a dark background.
    Will it get worse?
     
    letsjam, Feb 13, 2012
    #6
  7. KCETech1

    KCETech1 Notebook Prophet

    Reputations:
    2,527
    Messages:
    4,112
    Likes Received:
    449
    Trophy Points:
    151
    no, the only way to get accidental is from a third party provider

    not sure in your location but to have apple do it here is $685cdn and is NOT an easy do it yourself fix but can be done if your careful cheaper

    possibly, i have had cases where the crack spreads taking out neighboring colums or rows
     
    KCETech1, Feb 13, 2012
    #7
  8. gizmo22

    gizmo22 Notebook Consultant

    Reputations:
    0
    Messages:
    147
    Likes Received:
    46
    Trophy Points:
    41
    Replacing the screen isn't nearly as enormous of an undertaking as some may suggest. Plan on spending a few hours and spending $50 in tools though which could easily kill the advantage for you (suction puller for class, fine blade for separating adhesive, etc.). You're also going to be dealing with anxiety of doing it yourself. I've done it a few times with no issue, but I've also bought a new casing once due to a wire getting pinched that I did not see.
     
    gizmo22, Feb 14, 2012
    #8