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    Apple leads in customer satisfaction

    Discussion in 'Apple and Mac OS X' started by steve p, Apr 19, 2009.

  1. steve p

    steve p Notebook Evangelist

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    steve p, Apr 19, 2009
    #1
  2. beige

    beige Notebook Deity

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    nice link
    but i found HP support better for the apple support , at least for me :)
     
    beige, Apr 19, 2009
    #2
  3. hydrocyanic

    hydrocyanic Notebook Evangelist

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    besides the actual "satisfaction" the loyalty factor should also be considered; then again, that's part of the reason why apple is charging everyone a premium for.
     
    hydrocyanic, Apr 19, 2009
    #3
  4. Jervis961

    Jervis961 Hall monitor

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    I actually had someone try to tell me people lied on the survey in order to justify paying a premium for a Mac. I told him that if anything people would complain more if Apple service was bad.
     
    Jervis961, Apr 19, 2009
    #4
  5. doh123

    doh123 Without ME its just AWESO

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    here as well as Apple forums.. Apple fan sites.. and elsewhere.. Apple users complain all the time... lotsa non-Apple users do honestly think that Apple users just buy anything and never complain. Apple customers are probably some of the biggest complainers there are... I'm so happy to not work in support anymore.
     
    doh123, Apr 19, 2009
    #5
  6. booji

    booji Notebook Deity

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    I completely agree with this statement, especially since I am a part of that group :p. I guess after paying this much for Apple's products, the consumer deserves the right to have a perfect system.
     
    booji, Apr 19, 2009
    #6
  7. Colton

    Colton Also Proudly American

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    That's a breath of fresh air, in the case that something does happen to my MB, or anybody else's Apple product. It's a relief to know that they're gonna be there when you need them. ;) *for the most part* :p
     
    Colton, Apr 19, 2009
    #7
  8. jackluo923

    jackluo923 Notebook Virtuoso

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    There's no surprise here. People pay premiums for it thus they deserve the best tech support. Apple would be a total failure if they weren't at the top of the customer satisfaction list.
     
    jackluo923, Apr 20, 2009
    #8
  9. Luke1708

    Luke1708 Notebook Virtuoso NBR Reviewer

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    Apple support has been nice to me. They deserve a round of applause.
     
    Luke1708, Apr 21, 2009
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  10. Xirurg

    Xirurg ORLY???

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    maybe part of that "premium" is for support?
     
    Xirurg, Apr 21, 2009
    #10
  11. jackluo923

    jackluo923 Notebook Virtuoso

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    Isn't that what I've said in my above post? :D
     
    jackluo923, Apr 21, 2009
    #11
  12. Colton

    Colton Also Proudly American

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    I'm pretty sure he was referring to people paying a premium for Apple PRODUCTS, not the customer service. ;)
     
    Colton, Apr 21, 2009
    #12