Apple Service Provider steals 1GB RAM from MBP and abuses me

Hello Everyone!!!

This post is about my woes with Apple Service Provider.
The service provider in question is:
Sequre Enterprise Pvt Ltd (iPod, Portable and Desktop ASP)
SCF 180, Sector 7
Chandigarh 160019
Tel: 0172-2792239
Fax: 0172-2792293
Email: [email protected]

I purchased a MacBook Pro from US in August, 2007 from Macmall.com
I have been using it for almost an year now.

Incident #1
Around, 4-5 months ago there was some problem with my charger of MacBook Pro. The indication light for the charger would go off (which is red when charging and turns green when fully charged on the socket of charger) while charging.
So, i went to the Apple Service Center and told them my problem. They asked me to leave the charger and told me that it would be replaced within 7 working days.
After around 7 days I received a call from them telling me that my charger is here and I can pick it up.
They gave me the charger, but there was no plug on that charger (which is removable).

(This is what they gave me)
I told them that I had given the charger with that plug, but they just wouldn’t listen. I told them that the charger is useless without the plug, and why in the world would i need another one if I had it already. I insisted upon checking with them again, and what do you know!!! They had it with them and told them it was a mistake and gave me that plug.
CHAPTER CLOSED.

Incident #2
My laptop’s DVD drive was having some problem. It just wouldn’t read some CD’s and DVD’s. I inserted the CD and it would show it as a blank CD. I searched the internet and found that there was problem in the multi drive of some MacBook Pros.
So, I again head to the service center, tell them the problem. They check the warranty, and tell me that only 20 days are left for warranty to expire. They told me that they would replace the DVD drive. It would take 3-4 days. So, I left the laptop with them.
I start calling them after 3 days, but they tell me that there is some strike and it would take some time. The DVD drive finally arrived some 10 days after I gave them the laptop. They call me and tell me that I can pickup the laptop. I went there and noticed there were some scratches and cuts/small dents on the inner side of dvd drive, which were not there when i gave it to them.

(Some of the scratches ASP guys did)
Sorry for the poor quality, picture clicked with N75 phone camera.
I showed it to the guy on ASP, he told me that they were already there when they took the laptop, which I am pretty sure that weren’t there. I told them, if they were there, they should have showed it to me and mentioned it on the receipt of the laptop. Anyways, we had quite a heated argument, but they just wouldn’t listen.
I told them, I would talk to Apple Customer Care first and then I would take the delivery of the laptop.
So, I call the Apple Care on Friday and tell them about the incident, they registered my case and told me that I would receive a call from Customer Care Dept. (which is in Australia) on Monday.
I talked to a guy from Apple Customer Care in Australia and explained whole incident to him. He was a nice guy. He asked me if the laptop was working fine? I said yes. He told me that he had not witnessed the case and cannot decide who is right or wrong and since the laptop is working fine and is almost an year old, he cannot do anything and offered me a wireless keyboard as compensation.
Since I had no other option and laptop was working fine, I took the wireless keyboard.
CHAPTER CLOSED.

Incident #3
So, after talking to Apple Care, I went ahead and took my laptop from ASP that very evening.
I came to office today morning and noticed that the laptop was running a little slow. I checked the RAM and to my SHOCK, it only had 1GB RAM. The laptop originally came with 2GB RAM.
I again go back to ASP, tell them about the RAM, and this Sodhi guy (owner) starts throwing profanities at me. He tells me that my intentions are not right, I am making everything up……
I tell him, I purchased a laptop worth $2000 + taxes. 1GB RAM, today costs around $10 (Rs. 450). I don’t really care about it that much. But the thing is that you stole from me which is wrong.
But, this guy wouldn’t listen.
Since, I took the delivery and checked it back at my place; I had no proof that they stole the RAM. So, i just left.

This is the only Apple Service Provider in my town. Now, I have decided not to purchase any apple products till a new ASP is in the town. I am already using MacBook, Macbook Pro, iPhone and iPod. I just hope that I don’t get any new problems with them.

If anyone from Apple is reading this, I will request them to please take action against these guys.
I would suggest you to avoid SEQURE ENTERPRISES for your repairs or if you do not have any other option, be extra careful with them. Mr. Sodhi from SEQURE ENTERPRISES is a very unprofessional, unethical and a rude guy.

I am blogging about it here:
http://www.sumitbahl.com/gadgets/apple-service-provider-steals-1gb-ram-from-mbp-and-abuses-me/

 

You should really send this directly to Apple. Send it to Steve Jobs or someone that is high up in Apple, they will be able to address the issue. I don't know how much of a change it will have here, but thanks for posting anyways.

 

I know, this is mainly a US community.
But, I just wanted to get this issue out in public.
Can someone tell me how to contact Steve Jobs or someone high up?
I have been searching their website, but shouldn't get hold of any email addresses.

Thanks in advance.

 

try to contact apple(btw,you might get a giftcard or discount )

 

They already gave me a promised to send me a Wireless Keyboard, that was before the RAM was stolen from my laptop.
Now, I do not want any compensation. I want some action taken against this Apple Service Provider.

 

That's really very unfortunate! I'm in Calcutta, and thankfully there's "Imagine" out here (a premium reseller) that also handles issues with warranties and replacing parts. However, Apple has a very thin presence in India due to which I suggest that you interact directly with Apple Customer Care in such instances and get it shipped out to Apple. I thankfully have Apple Care on my MBP and have 2 more years to go on it.
It's really unfortunate that apple's presence in India is next to non-existant (no official Apple stores... only resellers).
I recently inquired about a 23" Cinema Display out here.. and it's costing a whopping Rs 55000 (roughly USD1300)! that's how overpriced Apple Hardware is out here! Until the point there's greater penetration of apple products and a more uniform and standard sales distribution structure, those of us in India will unfortunately not be experiencing the famed apple customer care.

 

^^
Right said friend.
The first time I stepped into that service center, it gave a feel of a workshop setup in some garage.

As I said, I will not purchase any apple products till the time we have a proper service center here.
Nothing against apple products, they are great. But their service in India is very poor.

 

woah, an employee stealing Ram? lol!!

 

That's unfortunately the issue with a lot of Apple resellers world-wide - official Apple stores are the only ones having any decent service. I am not sure why - I assume these guys have to pay everything out of their own pocket.

I just had my MacBook Pro returned to me with a temperature sensor connector missing. That sounds harmless, but the effect is that the fans run at max constantly. The store told me that the temp sensor connector is missing from the logic board (how did it come off???) and that the only fix they have is a new logic board at the price of a new MacBook. They showed me pictures.

In the USA it would be no question, dealer would pay. But this is Thailand - the logic board price is very high and would really impact the store's profit, I think, and apparently there is no support in such cases from Apple. Sure it's their fault but they will fight tooth and nail to not have to pay for it so what am I going to do.

 

logic board price is high everywhere, unfortunately. in the US, people are often faced with a similar problem in the face of a logic board replacement.

 

email [email protected]

It may get you somewhere. It's worked well in the past for myself and many others.

 

[email protected]
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[email protected]
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[email protected]
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[email protected]
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[email protected]
[email protected]

 

thanks for the input guys.
I have sent email to all the above addresses.

 

Tell us how it goes! Steve (or whoever answers his email) can be amazing sometimes in his customer service .

 

Have you tried informing the police? You should also try going to the owner of the company and telling them.

 

Tell us what happens when Apple does respond.

 

That's the last thing you wanna do in India. Police is a sheer harassment here.
This Sodhi guy I am talking about, is the owner of the company. He is the one telling me that my intentions are not right.

I will update here as soon as i hear something from Apple.

BTW, I posted a thread on Apple forums, and guess what, it was deleted!!!
They told me that it did not belong to the category I posted it in. So, instead of moving it, they delete it.

 

Yeah, that's not good...Apple, and other official forums from manufacturers have been known to have some degree of censorship.

 

As much as I like Macs and other Apple products, I'd say Apple has some degree of not wanting any bad publicity, Sam.

@OP: Good luck with this. I'm going to follow this thread in hopes that Apple steps in and works things out for you.

 

Thanks, I will keep this thread updated.
So far, I have used all means to contact them.
Emailed at all the addresses i could think of, used the feedback form on their website, phoned them.
Lets hope they do something about it.
I don't wanna act like some greedy customer who wants compensation. All I want is some action taken against these ASP, so that we get a better service in future.

 

Yeah, the police are a joke in India. You can bribe them extremely easily and they wouldn't do much in any case. I really hope apple does something about this.

 

thinking of sueing?


BTW, how many posts do u need to have a custom 'title'

 

At 700 posts, and I believe 60 days membership, you turn Senior Member (with a dark blue username), in which you can customize your user title!

 

Good grief! Thats plain unacceptable. Hope it all works out for you.

 

That's part of the rules of the Apple Discussions Forum I believe, so nothing surprising there. Forums such as this are more appropriate for this type of thing.

I don't know if sending email to various Steve-related addresses is going to work - if it does not, try talking to the customer relations team at AppleCare if you can. If nothing else they can direct you to the proper place to address your complaint.