So, I thought the M15x had a GLASS screen- Tiny dents/scratches in screen

I just went from the 1080 to 900 and the 900 feels like a old persons monitor. I use mine for work allot more than games so the 1080 is more important in my case I guess. The very second I seen the 900 screen I knew something was wrong.

I just had the most horrible customer service I have ever experienced in my life.
I will never buy Dell again. Not only will I not recommend it to people I know but I will tell them how horrible it is instead.

I made it a point on the original tech call to make sure the idiot ordered the 1080. The new tech said the original tech made the mistake.

I caught the tech outside my house once I seen the huge resolution. He was lazy and said he didn't feel like replacing my 1080, that I should live with it for a few days, and he didn't feel like calling support and said I could get through faster. I call after the tech leaves my house. 30 minutes into waiting on hold a guy got on and said I will transfer you to someone who can help faster. He transfered me to another country tech who didn't speak English. She goes to transfer me to American support, but instead transfers me back to the same country. New guy goes to transfer me to American support and transfers me to some never ending menu loop that wouldn't take my service code. 1 hour into the call I had to call back and hold for another 30.
I tried to get a battery upgrade or something for the huge hassle but no go.
I am nowhere near satisfied with Dell's service.
Alienware computers are awesome and this is my second. If it wasn't for this one design flaw I would have no problems with the laptop itself.

 

dealing with dell can be a real pain, but in the end they always fix the problem. so i really can't complain.

trust me they are easier to deal with then many other companies out there.

 

Possibly, I have owned 4 high end pc's one was a Alienware from like 2001 and 2 Mac pro's in my life and never had to call support once so I couldn't comment on that. I wouldn't need to contact Dell support either if the laptop wasn't damaging itself. I never had a depressed computer that cut itself. lol

 

after reading this thread, i started using the cover the laptop was shipped in. I slide it over the lid before i close it every night...my wife thinks i'm retarded, but i want to make sure it's taken good care of. this works for me and didn't cost me a penny.

 

Emailing tech support is the way to go.

I've had a m1530 which would overheat on a regular basis, and it's never taken me more than 4 business hours to get the reply I wanted.

I even got so good at it that the 3rd time i just wrote in the first email which dates and times I was avaliable for a visit from a tech guy. They just replied "Dear mr bla bla bla. A technician will contact you on this date, bla bla bla". Freakin' awesome.

The 4th time they offered me an Alienware m15x as a replacement.

 

The new technician sent to replace the screen put it back together again incorrectly. I noticed a bump on the honeycomb part on the back of the screen. Looked at the seam and there is a huge gap. I then noticed the 4 screws on the bottom of the lid looked funny so I removed them and he clearly put three black correct screws and one really small silver screw. I think the other black screw is inside the lid causing damage to the lid by popping up into the honeycomb part. I cannot believe how incompetent these people are.

 

Well I took it upon myself to take apart the screen and get to the bottom of this. What a adventure that was. All is good now I found the screw he mixed up. I'm not mad at him this guy was ancient. It was probably his billionth screw. He did not care about that one small screw at this point in his life.

 

You're not retarded. I take mine upstairs every single night and put it away just in case someone breaks into our place and we don't hear them from upstairs haha. My wife laughed at me too but it's damn nice, I'll be damned if I am going to leave it sitting out in the open hehe.

 

Here is my solution: http://imgur.com/gnUgV.jpg
- It's a 0.1 dollar wash cloth, cut to fit properly inside the machine.

The one in the picture was just cut to fit, because I managed to spill coffee on the one I was using. But given it's price, thats hardly anything to cry about. After a week it's perfectly flat and looks like it was actually made for it.

Also, without having done the math on it, I'd guess that by lifting the computer from the front (like this: http://imgur.com/bvbfH.jpg), you're easily asserting as much as 15-20kg of preasure on the top of the lid. Any light weight plate metal will bend under that force, and thats what causes the scratching at the top of the glass screen. This isn't really a design issue, but because people are lifting the computer irresponsibly.

This ( http://imgur.com/8NM5g.jpg), and grabbing the computer with both hands from the side. is the correct way to lift your m15x. Avoid lifting the computer as shown in the previous paragraph ( http://imgur.com/bvbfH.jpg)

 

I always pick up from the grip area. I dont even have anything between the screen and keyboard. I did for a bit, but it kept slipping out. Even without it, the screen should not touch the keyboard, unless if you apply pressure directly on the lid.

 

So after getting a whole replacement for the laptop, I have AGAIN noticed a small scratch in the lower centre of the screen. Even though I've only had the replacement for less than a month, and have been keeping the plastic sheet which comes with it between the keyboard and screen when closed. I am SOOO sick of this. The scratch is very noticable when against a white background. Should I ask for ANOTHER replacement monitor? OR will I just be getting more dud screens with scratches?

 

I seriously don't get how you guys are getting scratches!!!!

When closed, the screen is approximately 2-3mm away from the palmrest with my laptop. o.o

 

Some laptops are aligned differently miahsoul, my m11x screen never touched either and they are notorious for the screen rubbing the keyboard. They are fitted differently when assembled sometimes.

 

No scratches after 6 months use

 

And what do the Dell technicians do to solve the problem?
Do they just replace the screen and do what to prevent the problem?

Thanks and sorry for bumping up and old topic.

 

Has anyone thought to get some black felt pad stickers and put a couple small squares on the top, above the screen?

 

I've been using a Razer Kabuto Razer - Kabuto Mobile Gaming Mouse Pad - RZ02-00340100-R3M1 In both my m11x and M15x and it's been working great. Plus it doubles as a mouse pad

 

and it goes great with the Razer Orochi ^_^ Orochi and Kabuto haha my 16 yr old self just giggled with Naruto fandom.

 

i used a piece of wax paper that i cut to size, to put between the screen and keyboard.

the older area 51 models shipped with a paper like that but with some nice alienware stuff on it, really wished that dell would do the same.

 

I still don't understand how a glass screen is getting dents like this... My questions is, is this screen actually glass or is it plastic?

 

I'll try to show you the problem.







Maybe you can notice that the display is bended on the middle.
Is like the plastic over the LCD display is bended like this example (just an example):



So, the plastic over the hole lid is touching the keyboard and the touchpad.

 

My point was that I thought that it was glass covering the display. In other words, the part you can actually touch is glass- at least that's what I thought. I remember a while back when the M17x was released they mentioned 'edge-to-edge glass' in the making-of video that was released. I guess the M15x is a different case. If it's plastic then that would explain why it's so easily damaged. I get why it flexes, I just thought that if it was glass it would be too hard and solid for anything to press into it like that.

 

@JWest, I get your point.
Sadly, the M15x display cover is a simple and bad quality plastic.

But, the LCD is very good quality, I must admit.
The cover is bad, but the LCD itself is very good.

 

Well bummer, I guess that pretty much explains it

 

Jwest, have you done anything about it? i have the same exact problem as you, im calling dell tomorrow. its a design flaw that needs to be addressed.

 

Is it possible to put slightly larger bumpers (like those little clear gel bumpers you can get at Home Depot that look like tiny dots on a sheet of paper) and give yourself just a bit more space between the screen and keys? It might not "look" as good with a small gap when it's closed, but if it saves the screen, that might be worth it.

 

hmm what about that 3m plastic sheets that can go over the screen? like they use for cars but thinner.

 

I haven't but my warranty's out in like, a week, so I don't really care that much

 

Somehow I don't think they're going to address any design flaws in a model that is about to be discontinued.



I've never managed to scratch my screen and I treat it pretty badly. Seriously, you don't want to know what I've had stuck to my screen... I just scrape it off with the nearest pointed object and the beauty is still as unblemished as the day she arrived.

 

I checked out the MBP and the Envy 14, same lexicon material. I think it's probably because of the way AW braces the lid from the kb. I think adding screen protector material where the rubbers contact may increase the distance from lcd to kb when the lid is shut, preventing the lid from getting scratched. I personally do this and have never had a scratch. But I've just recently done this and before I've never had it either...