The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    M15x keeps ejecting discs

    Discussion in 'Alienware M15x' started by Matt Woller, May 28, 2011.

  1. Matt Woller

    Matt Woller Notebook Evangelist

    Reputations:
    13
    Messages:
    359
    Likes Received:
    0
    Trophy Points:
    30
    I have a question that I wasn't able to find the answer to via the "Search".

    My M15x is about four months old now, and I still love her dearly, however a problem has crept up. I do most of my PC gaming through Steam, simply for the convenience of not needing a CD, but I still have a few games on DVD - Bulletstorm, Dragon Age 1/2, etc. I'll keep a game in my DVD drive 24/7 and load it when I want to play it. I rarely have to swap discs, it's awesome.

    Once in a while I'd notice during boot-up (and after POSTing) the M15x would eject my DVD randomly, for no apparent reason. I'd push it back in, because it really wouldn't happen that often. Yesterday though it started ejecting discs over and over. I actually can't keep a disc in the DVD drive now to save my life. I've tried DVDs, CDs, CD-Rs and it happens to all of them.

    Any ideas? It would be nice to play a game, or reformat. :(
     
    Matt Woller, May 28, 2011
    #1
  2. Infin1ty

    Infin1ty Notebook Geek

    Reputations:
    0
    Messages:
    78
    Likes Received:
    0
    Trophy Points:
    15
    Have you tried a restart, or power drain?
     
    Infin1ty, May 28, 2011
    #2
  3. Matt Woller

    Matt Woller Notebook Evangelist

    Reputations:
    13
    Messages:
    359
    Likes Received:
    0
    Trophy Points:
    30
    Multiple restarts but no power drains. I'll try that.

    Thanks!
     
    Matt Woller, May 28, 2011
    #3
  4. Infin1ty

    Infin1ty Notebook Geek

    Reputations:
    0
    Messages:
    78
    Likes Received:
    0
    Trophy Points:
    15
    Anytime man, hopefully that'll do the trick
     
    Infin1ty, May 28, 2011
    #4
  5. Matt Woller

    Matt Woller Notebook Evangelist

    Reputations:
    13
    Messages:
    359
    Likes Received:
    0
    Trophy Points:
    30
    It does not. :(

    I'd try disconnecting the drive or something, but I'm afraid to open this thing up enough to get to it. Build quality is great, but accessibility is hurt by it!
     
    Matt Woller, May 28, 2011
    #5
  6. Infin1ty

    Infin1ty Notebook Geek

    Reputations:
    0
    Messages:
    78
    Likes Received:
    0
    Trophy Points:
    15
    Accessibility is pretty easy on it, but I would try to uninstall and reinstall the driver first. I'm not really sure if it's the right way to proceed, but it's better to determine if it's a software or hardware issue before opening the beast up. Worst case scenario Dell's warrenty is the best ever, so they should fix it for you
     
    Infin1ty, May 28, 2011
    #6
  7. Matt Woller

    Matt Woller Notebook Evangelist

    Reputations:
    13
    Messages:
    359
    Likes Received:
    0
    Trophy Points:
    30
    Yeah, I ended up calling them and ran a diagnostic I didn't know my system had - DVD drive is bad so they're sending a guy out in this next week. It's a good warranty... when they answer the phone. ;)
     
    Matt Woller, May 29, 2011
    #7
  8. Infin1ty

    Infin1ty Notebook Geek

    Reputations:
    0
    Messages:
    78
    Likes Received:
    0
    Trophy Points:
    15
    Haha good, glad to see you're getting it fixed.

    Just out of curiosity, what was the diagnostic called?
     
    Infin1ty, May 29, 2011
    #8
  9. LVNeptune

    LVNeptune Notebook Virtuoso

    Reputations:
    648
    Messages:
    2,195
    Likes Received:
    140
    Trophy Points:
    81
    It should be on bootup, F12, then "Dell Diagnostics" it's built into the BIOS.
     
    LVNeptune, May 29, 2011
    #9
  10. Infin1ty

    Infin1ty Notebook Geek

    Reputations:
    0
    Messages:
    78
    Likes Received:
    0
    Trophy Points:
    15
    Thanks LV, I just got my m15x so I'm still playing around with it
     
    Infin1ty, May 30, 2011
    #10
  11. IhatemyalienwareM15X

    IhatemyalienwareM15X Newbie

    Reputations:
    0
    Messages:
    7
    Likes Received:
    0
    Trophy Points:
    5
    I'm having the same problem......

    Need help asap please.
     
    IhatemyalienwareM15X, Feb 6, 2012
    #11
  12. Fersknen

    Fersknen Notebook Consultant

    Reputations:
    23
    Messages:
    180
    Likes Received:
    0
    Trophy Points:
    30
    Your help was posted already before you asked for it ASAP. See below for reference to a post earlier in this very thread:

     
    Fersknen, Feb 6, 2012
    #12