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    Laptop won't detect my optical drive

    Discussion in 'Alienware M15x' started by Diaby, Dec 11, 2011.

  1. Diaby

    Diaby Notebook Enthusiast

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    Hi all,

    I have just recently noticed that my laptop won't detect my optical drive; and I have this error message "Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)" shown in the Device Manager.

    I have tried updating to the latest driver, but it says it is up to date.

    I have tried uninstalling it and scan for hardware changes. But it fails during the driver installation process.

    I have not touched any items in the registry. My optical drive is a HL-DT-ST DVD+-RW GA31N.

    Please help, thanks in advance,
     
    Diaby, Dec 11, 2011
    #1
  2. Diaby

    Diaby Notebook Enthusiast

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    Fixed!!! :D :D

    I deleted the UpperFilters for my optical drive in the registry and it worked!! Panic is over :D
     
    Diaby, Dec 11, 2011
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