Help! does anyone know Alienware Support in Dubai UAE?

Hi Guys,

I have been getting BSOD playing games (as old as Warcraft3) and also while web browsing!!!

I have been trying to find a contact number listed on dells page but that doesnt work - does anyone know how i can call/email them to sort it out!!

 

Find a Laptop, Notebook, Desktop, Server, Printer, Software, Service, Monitor or TV at Dell. | Dell Middle East
good place to start you can ask for info here, i dont know if this is the number you are talking about that you say does not work so i will give more info
Find a Laptop, Notebook, Desktop, Server, Printer, Software, Service, Monitor or TV at Dell. | Dell Middle East
just make sure you press on "home and home office" the link goes imediately to "commercial distribution and reseller enquiries"

 

Hi, I tried dialling the number 80004413889 and while navigating through the IVR it says number is no longer available and directs me to the dell website.

The other links are for distributors who dont take in support issues.
I am seriously doubting dell now and am going to put off getting the M18x if they dont fix my M15

 

press the link in the
top left. it will direct you to the normal resellers and tell you who has support, to make things easy.


metra computer
(authorized service provider)
Support

Service Call Logging : 00971-43978765
Email Call Logging : [email protected]
Escalation Manager : Yasser Abdel_Moniem
Email : [email protected]
Tel : 00971-4 31 70981
Website : http://www.metracomputer.com


technoworld LLC
Support
Dubai
Service Call Logging : 00971-4-3215000
Email Call Logging : [email protected]
Contact name : Jehad Khasawneh
Email : [email protected]
Tel : (+971) 4 321 5000


i dont think dell has any direct contact with individual customers in this region, they will direct you to their authorized service provider, which is metra computer(according to the website), but i am not sure of your warranty validity in this region, so be prepared that they reject your warranty claim and ask you to pay for repairs.

i wouldn't take any of what i said (about warranty) too seriously as i dont even know what is wrong with your system.
Call them, see if they provide support, and take your system.. i cannot offer any more help as i have no experience with dell in the UAE what so ever.

 

Thanks, I finally got through to a reseller Key Information Technology at 971 4 3400666 - the tech support wasnt available today, will be Sun-Thursday - in case anyone in future needs to find out.

I do have a full 4.5 years of warranty and its valid as it was purchased through official retail channels here.

I'll post about the experience in case anyone in future ever needs support in future!