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    Getting actual support.

    Discussion in 'Alienware M15x' started by M4ST3RW1LL, Apr 8, 2011.

  1. M4ST3RW1LL

    M4ST3RW1LL Notebook Enthusiast

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    My system has some hardware issues and I have called tech support several times over the past few months. The calls generally last over an hour (most of the time on hold) and they make me do the same stupid tests. In the end they decide they are going to replace something (a stick of ram, a fan, etc) and it is ridiculous because these have nothing to do with the problem. I just got off the phone with a rep who had me on hold for over 1.5hrs and I really cannot deal with this. I do not have the time to deal with these games they play. Is there someone I can email or call that will actually take care of the problem and not jerk me around?
     
    M4ST3RW1LL, Apr 8, 2011
    #1
  2. ZOG Paradox

    ZOG Paradox Notebook Evangelist

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    What is wrong exactly with your lappy?

    What version is it? etc..
     
    ZOG Paradox, Apr 8, 2011
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  3. M4ST3RW1LL

    M4ST3RW1LL Notebook Enthusiast

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    M15x. Something is up with the CPU. It is stuck at ~900Mhz regardless of SM being on or off. Regardless the real issue is who can I contact at Dell?
     
    M4ST3RW1LL, Apr 8, 2011
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  4. Mexic00ls

    Mexic00ls Notebook Deity

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    u could ask to speak with someone with real authority and or request a next day shipping for repair... u usually wont be without your system for more than a week
     
    Mexic00ls, Apr 9, 2011
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  5. Maxamilus

    Maxamilus Notebook Consultant

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    What have you tried to try remedy this? Start putting down a list and I'm sure somebody can pinpoint the problem.

    I've had the CPU stuck at 900 MHz once, but I did a restart and it fixed it. I think it was related to it being in power saver mode, and the cord being pulled out. I vaguely remember the latest bios addressing a similar issue.
     
    Maxamilus, Apr 9, 2011
    #5
  6. RayStar

    RayStar Notebook Evangelist

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    I second this make sure you have the latest BIOS, and see if you still have the problem
     
    RayStar, Apr 9, 2011
    #6