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    Black screen! Help!

    Discussion in 'Alienware M15x' started by zaitsev72, Nov 21, 2013.

  1. zaitsev72

    zaitsev72 Notebook Geek

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    So I just installed the expansion for Starcraft 2, and played a few levels. A new level was about to start, and the computer screen went black. Now the little alienware light will not light up and the only screen I get is a black screen. What should I do?
     
    zaitsev72, Nov 21, 2013
    #1
  2. zaitsev72

    zaitsev72 Notebook Geek

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    I have tried hooking up to an external monitor but cant get a screen up via vga connection. The key sequence is fn+f6 isnt it?
     
    zaitsev72, Nov 21, 2013
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  3. zaitsev72

    zaitsev72 Notebook Geek

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    I also recently installed the new driver for the GTX680m. About 3 or 4 hours ago. Is that part of the issue?
     
    zaitsev72, Nov 21, 2013
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  4. TricksterMatt

    TricksterMatt Notebook Consultant

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    Is you're 680m the 2GB dell version? And this scares me now incase mine does the same thing as we both updated to newest drivers. Did you overclock you're card and cpu at all when playing the game?
     
    TricksterMatt, Nov 22, 2013
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  5. zaitsev72

    zaitsev72 Notebook Geek

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    Mine is the Dell card and I did not do anything to it. All I did was modify the inf for the driver. It was working just fine for a while but all of a sudden the screen just crapped out.
     
    zaitsev72, Nov 22, 2013
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  6. dovy

    dovy Notebook Consultant

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    so i assume you can hear windows boot sound?
     
    dovy, Nov 22, 2013
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  7. zaitsev72

    zaitsev72 Notebook Geek

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    Yes I can.
     
    zaitsev72, Nov 22, 2013
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  8. Alienware-L_Porras

    Alienware-L_Porras Company Representative

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    Do you even see the BIOS logo? Have you tried re-seating the LCD cable?
     
    Alienware-L_Porras, Nov 29, 2013
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  9. zaitsev72

    zaitsev72 Notebook Geek

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    Update:
    I could not get a screen to come up, just black with a backlight. So I called Dell, they sent me a box, I put the laptop in the box and sent it to them. The status of the repair says that it is complete and they are sending it back to me. They said that they changed the board, peripherals, and plastic. Should get it back tomorrow or the next day.
     
    zaitsev72, Dec 4, 2013
    #9