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    Alienware Warranty Issue.

    Discussion in 'Alienware M15x' started by Breaking Brian, Aug 23, 2010.

  1. Breaking Brian

    Breaking Brian Notebook Evangelist

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    Hey guys hows it going.

    I had a fun day today with AW reps. I'll try to make it short. When I first purchased my Alienware M15x I didnt have enough of a budget to get the "advanced" warranty (protects against accidental damage) so I decided to get the basic 1 year and upgrade before I left for school (sept 2nd).

    ANYWAYS, today when I called they said they couldnt extend my warranty to the "Advanced" because I already had the Advanced warranty.... Which didnt make sense. So I asked them about the advanced warranty and they responded by stating that it doesnt cover accidental damage.... Which it does say on the Canadian site.

    So I figured... Alright, Ill just extend my basic warranty to 3 years. Turns out that this isnt even an option because I can't downgrade my warranty.... Hell it even says basic warranty on my invoice/ reciept....

    yes this even confuses me to a great extent. I expected to pay 200 bucks for 2 more years of basic warranty and now all I can do is pay 500 dollars for 2 years "complete care"....

    Anyone have any advice upon this situation... Sorry if its a cassaroul of disaster, I just got off work and am stressed..... Had to meet the Prime Minister of Canada >_<
     
    Breaking Brian, Aug 23, 2010
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  2. inap

    inap .........................

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    call another tech that guy doesn't seem to have the fact straight. its kinda hard to make a deal on warranty after you buy the laptop, but try with different reps you may get lucky.
     
    inap, Aug 23, 2010
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  3. Jstarnino

    Jstarnino Notebook Deity

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    Yea that rep you spoke to is whack. Actually so are 90% of Dell reps so it might take a couple of calls :p
     
    Jstarnino, Aug 23, 2010
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  4. addbot

    addbot Notebook Geek

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    try another rep, the one you talked to seems confused lol
    advanced and it doesnt cover accidental warranty? oh man
    your invoice says basic and you can't extend? had a same exp with a rep(prior to ordering), not sure if he's the same guy ... his answers to my questions were not much of a help and he keeps asking me if im ready to order and that he would immediately blah blah my order, i hunged up the phone and tried another rep.
     
    addbot, Aug 23, 2010
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  5. theoneanarbr

    theoneanarbr Notebook Enthusiast

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    Sounds like a scam to get you to overspend on the new warranty. Keep calling i'm sure you can get this figured out.
     
    theoneanarbr, Aug 24, 2010
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